Hello Shannon, thank you for taking the time to share your feedback. We’re truly sorry that Room 11 was not the right fit for your stay and that its layout and size didn’t meet your expectations. We completely understand that the unique design of this room is not for everyone, and we regret that it impacted your comfort.For future visits, we always recommend booking directly through our website rather than a third-party platform. This allows guests to choose the specific room that best suits their needs and to view up-to-date photos and detailed descriptions of each room’s layout and design, as all of our rooms vary.We appreciate your honest feedback, as it helps both us and future guests make more informed decisions. We do hope you’ll consider giving us another try in a different room that may be a better match for you.
Hey Tereasa! Thank you so much for the 10/10 review! We’re thrilled to hear you enjoyed the clean, comfortable room, our quiet location, and the convenience of the café. Our team truly appreciates your kind words, and we’re so glad we could make your stay a great one. We hope to welcome you back again soon!
Hey Nicole, thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our staff and the property, and we’re glad you enjoyed the outdoor spaces, game room, and café.We’re very sorry for the frustrations you experienced with your room. When reservations are made through third-party sites like *******, room selection is not guaranteed, as those platforms assign room types on the guest’s behalf rather than allowing a specific room to be reserved. That said, we regret that the room did not meet your expectations and that maintenance and cleanliness issues were present. This is not the experience we aim to provide, and these concerns have been shared with our housekeeping and maintenance teams for follow-up.We also apologize for the noise disturbance during your stay. Because this is an older building structure, sound can occasionally travel between floors, and we understand how disruptive that can be, especially in the early morning.We sincerely appreciate your feedback and are grateful you would consider staying with us again. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.
Hello Jessica, thank you for taking the time to share your feedback. We are truly sorry to hear about this experience, as cleanliness is something we take very seriously. This is not reflective of our standards, and we have addressed this with our housekeeping team to ensure greater attention to detail moving forward. We appreciate you bringing this to our attention and apologize for the inconvenience during your stay.
