梦想翡翠度假村及水疗全包酒店-住客评论

Guest（Family） 2026-01-01
We just returned from an incredible 5-day family stay at this resort in Cancun, and it exceeded every expectation! From the moment we arrived, everything was absolutely amazing. The food was delicious with so many great options—every meal felt like a treat. The pool amenities were outstanding and perfect for both kids and adults, giving us plenty of space to relax and have fun together. The beach was stunning: beautiful, clean, and exactly what you dream of when you think of Cancun. What truly made our stay unforgettable was the people. Every single staff member was warm, attentive, and genuinely kind. Their hospitality made us feel welcomed and taken care of the entire time. We had the best family time, made wonderful memories, and couldn’t have asked for a better vacation. We will 100% be coming back and highly recommend this resort to anyone looking for the perfect Cancun getaway! ???
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Family） 2026-01-01
The pool grill could have used more options. But what they had was good. The staff was wonderful. Service was great. The different restaurants where all great. For the price you pay for the stay, it's hard to want to go anywhere else.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（家庭旅游） 2026-01-01
毎日のようにさまざまなイベントがありホテル内でかなり楽しめるエンターテイメント満载なホテルでした。コンシェルジュもいてしっかりと安心してくださるし、ネットでいろいろ注文できたりと便利でした。
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Other） 2025-12-01
The staff was really nice. The room was clean but had a strong damp/humidity smell making our clothes smell like it :( Other than that everything was great.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Family） 2025-12-01
I love our room, and the view. Our room has jacuzzi overlooking the pool and the beach. Staff is very friendly.I love that the outdoor pool is heated. You can order food delivered to your room. The kids enjoyed the activities and amenities as well. They clean the beach early, so sargassum is gone before we walk the beach. I love Coco Cafe, it's open 24 hours for snacks and non alcoholic drinks, love my dalgona coffee hot or iced. Restaurants has good food. This resort is busy with weddings. We were there for 7 nights and we seen 8 weddings all thru the week. Definitely recommend the resort.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Family） 2025-12-01
The resort is very nice for families. The pool has multiple sections giving different vibes at each. The restaurants are centrally located and easy to get to. I have a fractured ankle and had to use a knee scooter and found it very accessible. The food at the restaurants was extremely good compared to other resorts. The buffet was just okay. I wish the pool had more group activities. They were only offered at 11am and 4pm. These activities were so much fun for my son. We celebrated a birthday and it was a bit frustrating that I had to call the concierge 3x to remind them to put a door banner and bring a cake. Also I will add that I made a reservation for hibachi and when I arrived I was not listed in the book, instead replaced by a family who had a wedding at a resort. Thankfully I kept the reservation card as proof otherwise they wouldn’t have sat us. The fire show is by far the best entertainment at the property, the shows in theater were not that good having technology issues and the space needs to be updated. They were renovating during my stay 12/12-15. It’s nice they are making repairs. It did not interfere with my stay. The workers at this property are fantastic.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Couple） 2025-12-01
We had a very enjoyable stay at Dreams Jade Resort & Spa in Puerto Morelos. The resort is beautiful, the rooms were clean and comfortable, and the staff provided excellent service throughout our visit. Room service and the restaurants were very good, and the overall atmosphere made for a relaxing getaway. There are, however, a few areas where improvements could elevate the experience even further. While the food quality was good, offering more diverse menu options and slightly larger portions in the restaurants would better accommodate a wide range of guests. Additionally, the music and entertainment in common areas—especially around the pool—felt repetitive and limited in variety. The resort attracts guests from all over the world, yet the entertainment often seemed primarily catered to Caucasian guests. A more diverse selection of music and entertainment styles would create a more inclusive environment where everyone feels represented. Hearing the same artists daily can become monotonous, and broader cultural representation would greatly enhance the overall vibe. Overall, this is a lovely resort with strong service and great amenities. I would happily return if these changes were made. With more diverse food options, slightly larger portions, and more inclusive entertainment, Dreams Jade Resort & Spa could provide an even better experience for all guests.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（Family） 2025-12-01
The adults only pool is fantastic; just the right height, warm, great location, well maintained and great servers all day long.
酒店回复：
Dear guest,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our adults-only pool and that its temperature, design, and location made your experience even better. We’re especially happy to know our servers took great care of you throughout the day. We hope to welcome you back to Dreams Jade very soon!
Guest（Couple） 2025-12-01
Everything about the visit was awesome from the outstanding staff to the resort itself..Almost moved there??
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,
Guest（家庭旅游） 2025-12-01
Our stay was enjoyable. The entertainment staff was amazing. The only downside was the painting around the pool during our stay. I am not sure why this was done during one of the busiest parts of the season. It was inconvenient not to have ample seating every day because of the painting.
酒店回复：
Thank you for sharing your valuable feedback about your recent stay at Dreams Jade Resort & Spa. We are pleased to know that, overall, you enjoyed your experience with us. Guest feedback is of the utmost importance to us, as it helps us identify opportunities to further enhance our service. Please rest assured that we will share your observations with the relevant teams to ensure we continue delivering the quality and care that define our brand. We look forward to the pleasure of welcoming you back in the future and providing you with an even more memorable experience. Kind regards,

梦想翡翠度假村及水疗全包酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Other） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（家庭旅游） 2025-12-01

客户评价由实住客人提供的真实点评