客户评价 由实住客人提供的真实点评

酒店回复：

Thank you so much for your wonderful review! We are truly honored by your kind words and thrilled to hear that you enjoyed every aspect of your stay—from our oceanfront location and clean, comfortable rooms to our restaurant and, most importantly, our team. Your recommendation means a great deal to us, and we would absolutely love to welcome you back for many more stays in the future.

酒店回复：

Thank you so much for taking the time to share your feedback with us! We’re delighted to hear that you enjoyed our clean, updated rooms, stylish décor, and of course the beautiful oceanfront views. We’re also glad to know you found the rate to be a great value.We appreciate you mentioning the lack of an in-room microwave and the need to visit the neighboring building for ice and microwave access. Your comfort and convenience are important to us, and feedback like this helps us identify opportunities to enhance the guest experience. We will certainly share your comments with our leadership team for future improvements.Thank you again for staying with us—we hope to welcome you back for an even better stay!

酒店回复：

Thank you so much for the perfect 10/10 review! We’re thrilled to hear that you loved the clean, beautifully designed room and the overall décor of the hotel. Your recommendation truly means the world to us, and we’re so glad you found voco to be such a charming place to stay. We hope to welcome you back again very soon!

酒店回复：

Thank you for reaching out. I completely understand your concern, and I’m happy to clarify the status of your refunds.The $75 incidental hold automatically drops off within 3–5 business days, depending on your bank or credit card company’s processing time.Regarding the one-night refund, it has already been processed on our end and should appear on your account within 3–5 business days as well. Some banks take the full timeframe to finalize the credit, but if you do not see it after that window, please let me know and I will gladly follow up.We appreciate your patience, and I’m here if you need anything further.

酒店回复：

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your room and that our team made such a positive impression. Providing friendly, above-and-beyond service is what we strive for, and it means a lot to know we succeeded. We look forward to welcoming you back on your next stay!

酒店回复：

Thank you so much for sharing your experience! ?? We’re thrilled you chose to celebrate your birthday with us and that you decided to extend your stay. It’s wonderful to hear you enjoyed the view, the beach, and the relaxing sounds of the sea. Our team will be so happy to hear your kind words—they truly love making our guests feel welcome. We can’t wait to have you back very soon!

酒店回复：

Hi Jose,Thank you for your fantastic review! We're thrilled to hear you enjoyed the clean room, our friendly staff, and the convenient location near the boardwalk. We hope to welcome you back soon for another great stay.- The Staff at voco The Shelby - Myrtle Beach

酒店回复：

Thank you so much for your kind words! We’re delighted to hear you had a great stay and enjoyed the clean room, beautiful views, and friendly service. Creating a welcoming and safe environment for our guests is always our top priority. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!