客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for sharing your feedback with us.We regret to hear that certain aspects of your stay did not meet your expectations. Your comments regarding room cleanliness, bedding, and noise levels have been noted. While we strive to maintain consistent standards across all departments, we understand that individual experiences may vary, and we will review the points you have raised with the relevant teams.Please be assured that your remarks will be taken into consideration as part of our ongoing efforts to improve both our facilities and overall guest experience. We appreciate you taking the time to provide your perspective and will use it constructively.Kind regards,Ed - team leader

酒店回复：

Thank you for sharing your feedback with us. We truly appreciate your comments regarding our amenities, cleanliness, surroundings, and service.We’re very sorry to hear about the discomfort you experienced due to the room temperature and dryness. Your comfort is extremely important to us, and we understand how this could affect your sleep. Please be assured that your feedback will be shared with our team to help us improve and ensure better temperature control in the future.Thank you again for taking the time to let us know.Kind regards,Ed - team leader

酒店回复：

Thank you so much for your outstanding feedback! We’re thrilled to hear that you enjoyed our amenities, cleanliness, surroundings, and service. It’s great to know the room was clean and quiet, and that our convenient location and value met your expectations. We’re also happy that check-in and check-out were simple and contributed to a really good stay. Thank you for choosing ibis Birmingham New Street Station, and we look forward to welcoming you back soon!Kind regards, Ed - team leader

酒店回复：

Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations. Your comments regarding the facilities, room size, and service are taken seriously, and we understand how disappointing this must have been for you.Our hotel is located in the vibrant Birmingham city centre, surrounded by bars, restaurants, and entertainment venues. While this offers guests a lively atmosphere and convenient access to local attractions, it can sometimes result in higher noise levels, especially during weekends. Please note that we are not responsible for external venues playing music louder than permitted, but we do our best to minimize the impact for our guests.We appreciate your feedback and will continue working on improving our facilities and services.Thank you for taking the time to let us know.Kind regards,Ed - team leader

酒店回复：

Thank you for your wonderful feedback and for rating us so highly. We’re delighted to hear you enjoyed our location in Chinatown and close proximity to New Street Station. It’s great to know the carpeted room added to your comfort and that our team was able to assist you with your phone and luggage storage.We appreciate your comment regarding the odour in the room and will look into this to ensure a fresher experience for all our guests.Thank you again for choosing us, and we hope to welcome you back soon.Kind regards,Ed - team leader

酒店回复：

Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our central location, quick check-in, and friendly team. It’s great to know the cleanliness of the room and the variety at breakfast met your expectations.Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding stay in Birmingham!Kind regards, Ed - team leader

酒店回复：

Thank you for sharing your feedback and rating us highly on amenities, cleanliness, and surroundings. We’re delighted to hear you enjoyed the convenient location and the reliable Wi-Fi connectivity.We’ve noted your comment regarding service and will review this with our team to ensure we continue improving. Your input is valuable and helps us enhance the experience for all our guests.We look forward to welcoming you again soon.Kind regards, Ed

酒店回复：

Thank you for sharing your review and for rating us so highly on cleanliness, surroundings, and amenities—we truly appreciate it!We’re sorry to hear about the inconvenience regarding hand towels. Please note that at ibis hotels we do not provide room service, which is why towels are handed out at reception rather than delivered to rooms.Your feedback is valuable, and we’ll make sure our team continues to assist guests promptly and clearly at the desk.We hope to welcome you back soon and make your next stay even better!Kind regards, Ed

酒店回复：

Thank you for your outstanding review!We’re thrilled to hear you found the facilities clean, great value for money, and perfect for solo travelers. It’s wonderful that our team could make your stay even better by accommodating an early check-in—your kind words about our staff mean a lot. We’re also glad the daily cleaning met your expectations. Looking forward to welcoming you back soon! Kind regards, Ed