Dear Guest,On behalf of Samutprakarn Hotel, thank you for your "Great" rating of 9/10 and for highlighting our location and local food options.Regarding the fee for the coffee-stained towel, we would like to provide more detail to clarify our policy. The 200 THB charge is the specific cost incurred for sending the stained item to a professional laundry partner for special chemical treatment, which is a separate process from standard washing.Our highest priority is cleanliness, which must be 100% perfect. We strictly adhere to a policy of providing only pristine, stain-free linens to every guest. This fee ensures that the next guest receives the same high standard of hygiene and cleanliness that you experienced and rated 10/10.We appreciate your understanding of the costs involved in maintaining these high standards.Respectfully,Samutprakarn Hotel
Dear Value Customer,Thank you so much for the glowing review! We are thrilled to hear that our location hit the mark for you—having the subway right at our doorstep definitely makes exploring the city a breeze.We’re also glad you enjoyed the fresh feel of our recent renovations. Our goal was to create a modern, comfortable environment for our guests, and it’s wonderful to know we succeeded. We hope to welcome you back the next time your travels bring you to the area!Best Regards,Samutprakarn Hotel
Dear Valued Guest,On behalf of Samutprakarn Hotel, thank you for your review.We are pleased to hear that you found our price-performance ratio to be high and that your friends were satisfied with their stay.However, we noticed the rating of 6/10. If there are specific areas where we can improve to provide a better experience in the future, please do not hesitate to let us know.We look forward to the opportunity of welcoming you back.Respectfully,Samutprakarn Hotel
Dear Value Customer,We’re so happy you enjoyed the convenience of our location. We strive to provide excellent service and a 'Very Clean' environment for all our guests.It was a pleasure having you with us, and we look forward to seeing you again on your next trip!Best Regards,Samutprakarn Hotel
Dear Value Customer,Thank you so much for choosing to stay with us for the second time! It was a pleasure having you back.We are delighted to hear that our 2-Bedroom Family Room provided the space and convenience your group needed. We’re glad the proximity to the 7-Eleven and the overall cleanliness of the room made your stay more comfortable.We will certainly share your kind words with Khun Min. He was very happy to assist you with your phone setup and Line app; we always strive to go the extra mile to ensure our guests feel supported during their travels. While the view may be average, we hope the convenience of our location and the heart of our service made up for itBest Regards,Samutprakarn Hotel
Dear Value Customer,Thank you very much for sharing such a wonderful and detailed review. We’re truly delighted to hear that your stay exceeded expectations and that you found our hotel to be excellent value for money. Knowing that you were satisfied from booking through check-out means a great deal to us.We’re especially pleased to hear your kind comments about our service. Our front desk team will be happy to know that their warm and efficient assistance made a positive impression, and we’re glad our team were able to support you promptly and thoughtfully.Thank you again for your trust and recommendation. We truly look forward to welcoming you back on your next visit to the city.Best Regards,Samutprakarn Hotel
Dear Valued Guest,On behalf of Samutprakarn Hotel, thank you very much for your perfect 10/10 rating.We are delighted to hear that you had a good overall experience and a nice stay with us.We look forward to the opportunity of welcoming you back in the future.Respectfully,Samutprakarn Hotel
Dear Value Customer,Thank you for your feedback and for choosing to stay with us.We’re happy to hear that you enjoyed our location. We also truly appreciate your suggestion regarding the check-in process for frequent guests. Your feedback is very valuable to us, and we will certainly take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back again and provide an even smoother experience next time.Respectfully,Samutprakarn Hotel
Dear Valued Guest,On behalf of Samutprakarn Hotel, thank you very much for your amazing review.We are delighted that you appreciated our location near BTS Pak Nam and found it convenient for travel. It is wonderful to hear that you enjoyed the quiet, authentic atmosphere of the neighborhood, the local street food, and the beautiful river sunsets.We are also glad that you were impressed with the spacious, spotless room, the kitchen facilities, and the large TV. Most importantly, as a female solo traveler, knowing that you had an enjoyable and safe 5-night stay with us means the world to our team.We look forward to the opportunity of welcoming you back in the future.Respectfully,Samutprakarn Hotel
Dear Value Customer,Thank you very much for sharing your detailed and thoughtful review. We’re delighted to hear that you enjoyed the cleanliness of the room and the convenience of our location near BTS station. It’s also great to know that the nearby dining and shopping options added to your overall comfort and value during your stay.We truly appreciate your suggestion regarding a washing machine. Your feedback is valuable to us, and we will certainly take it into consideration as we continue looking for ways to improve our facilities and guest experience.We hope to have the pleasure of welcoming you back again in the future. Thank you for choosing to stay with us!Best Regards,Samutprakarn Hotel
