Dear Jean,Thank you for taking the time to leave a review.We apologize for any inconvenience regarding the extra bedding. Please note that the bedding for the sofa is optional and available upon request. We want to provide our guests with flexibility, as not all guests may require the use of an additional bed. For future reference, please know that our team is readily available to help resolve any issues that might arise during your stay, and don't hesitate to contact us through our reservation email as we're here to assist you.We hope that despite this simple inconvenience, you had an enjoyable overall stay with us. We would be happy if we have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards,ALTIDO Team
Dear Helen,Thank you for your feedback on your recent stay.We are happy to hear that you enjoyed the benefits offered by the central location and that you loved the local cafes as it can be a highlight of any trip!Thank you also for your kind words regarding our staff!We try to provide our guests with the best possible experience, and it makes us very happy to know we succeeded.We take note of your comment about any areas that require attention. Thank you for helping us to improve!Should your future travels bring you back to our area, we would be delighted to host you again and provide you with another enjoyable stay.Best regards,ALTIDO Team
Dear Alison,Thank you for taking the time to share your feedback with us.We are sorry to hear that the standard of the bed and the lack of additional pillows caused discomfort during your visit. Our intention is to provide a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations in this regard. We have taken note of your comments and will make improvements to ensure a more pleasant experience for future guests.Thank you for your feedback regarding the room temperature and the condition of the blinds and we apologize if these were not up to our usual standards. Our maintenance team will thoroughly inspect the property to address these issues promptly.We appreciate your positive comment about the security and helpfulness of our staff. Your safety and security are of utmost importance to us, and we are pleased to hear that you felt well looked after in this aspect.In the future, we would like to kindly advise you to contact us directly through our Reservation email if you face any issues during your stay, so we could act promptly and resolve the case in a timely matter.We’d be happy if you gave us a chance to host you once again in the future and provide you with a more seamless and enjoyable experience.Best regards,ALTIDO Team
Dear Gavin,Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay. As you mentioned, our accommodation does not have air conditioning, which is not uncommon in certain regions or older buildings and our listing reflects that. We apologize if we ran out of fans during your stay as well. Providing a comfortable experience for our guests is our utmost priority. However, during peak seasons, there can be instances where our supply of fans becomes limited. We apologize for any inconvenience caused by this.We appreciate your understanding and feedback. Your satisfaction is important to us, and we will take your comments into consideration as we continue to improve our services. Thank you for choosing our accommodation, and we hope to have another opportunity to host you again and provide you with an even better stay!Best regards,ALTIDO Team
Greetings Beverly,Thank you for choosing our accommodation and for sharing your feedback!We apologize for any inconvenience you experienced regarding the key entry process and kitchen facilities. We will make sure some clearer information about these is provided for our future guests – your feedback is very helpful to us!We hope you will consider staying with us again in the future, despite these minor issues which we take note of.We will be waiting for you with the promise to provide you with a seamless and enjoyable stay.Best regards,ALTIDO Team
