享受巴塞隆拿斗兽场公寓酒店-住客评论

Guest（其他） 2025-12-01
Dirty pots, dirty cups, dirty floor, dirty aircon, 1 cockroach inside the toilet
酒店回复：
Thank you for your feedback. We’re sorry to hear about your concerns regarding the air conditioning — as soon as we were notified, we went to clean and service it.Regarding the cups and pots, from the photos you sent us it appears that the marks were due to the natural wear and color of the items. Nonetheless, we brought you a new set to ensure your comfort.We were not informed about a cockroach in the toilet during your stay. Had we known, we would have immediately addressed it.We appreciate your comments as they help us improve our service, and we hope to host you again under better circumstances.
Guest（家庭旅游） 2025-12-01
Reception office is situated in a different building. We were welcomed with a gorgeous view of Barcelona. The only complain I had was that our apartment's hot water heater broke down and I had to shower in the cold water in winter! Thankfully, the staff were very prompt in repairing it the next day. After the repairs, the hot water amount was still very little.. I suspect the hot water heater tank is small and we had to wait a while before the next person could shower.
Guest（情侣） 2025-11-01
Couldn't find the apartment when googling address. Found out thru ******* messenger that the key was at a different location than the apartment. Washer dryer instructions were terrible which is the whole reason we booked the location. Would've been better off going to laundromat and regular hotel.
酒店回复：
Dear Erica,Thank you very much for sharing your experience; your feedback is extremely valuable and helps us continue improving and optimizing our services.After reviewing what happened, we regret that picking up the keys at our office located a 10-minute walk away was inconvenient for you. We understand that our guests’ comfort is a top priority. As clearly indicated in our listing, this procedure was necessary because your reservation was last-minute and also required the payment of tourist taxes. Therefore, it was essential to visit the office both to collect the keys and complete the payment. Please be assured that we are actively working to optimize our check-in system and are awaiting the necessary approvals to implement improvements.Additionally, we would have loved for you to reach out to us for assistance with the washing machine instructions through our 24/7 support channel; our team would have been happy to help.We regret that your stay did not fully meet your expectations and hope to have the opportunity to host you again in the future, providing a more satisfying experience.Kind regards,Mario EnjoyBCN
Guest（其他） 2025-07-01
Manglende varmt vand Fed lejlighed, alt var rigtigt godt, men der manglede varmt vand i 3 ud af 5 badev?relser. Selv om vi fik kontakt til receptionen og fik en tekniker ud, lykkedes det ikke at f? varmt vand p? de to store soverums badev?relser. Desuden var der heller ikke varmt vand i k?kkenet.
酒店回复：
Thank you very much for your feedback and for rating us 8/10. We’re truly sorry for the inconvenience with the hot water during your stay. Although our technician came as quickly as possible, we regret that the issue couldn’t be fully resolved in the bathrooms and kitchen as expected.We appreciate your kind words about the apartment itself, and we're glad to hear that overall you had a good experience. Please rest assured that we’ve already followed up with our maintenance team to prevent this from happening again.It would be a pleasure to welcome you back and provide you with a flawless stay next time.
Guest（其他） 2025-02-01
Rooms are tired. Our second bedroom was depressing. No window except on a building shaft. Clean enough. Kitchen was spotless but I got tell you, we packed with the knowledge that we’d have A washer dryer. Big drag. The unit doesn’t work and floods so often that the floor is destroyed. Fix it, for crissakes. The living areas are absolutely uninviting. Not like any apartment I’d ever wanna be in. But hey it’s Barcelona. What are you doing inside???
Guest（其他） 2025-01-01
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酒店回复：
Thank you for sharing your feedback with us. We are glad to hear that you found several aspects of the apartment convenient, such as the central location, the elevator, and the washing machine.We appreciate your comments and will continue working to make the experience even more comfortable for our guests.We hope you had a pleasant time in Barcelona.
Guest user（家庭旅游） 2025-01-01
房间大，活动空间多，适合家庭旅行。但连续住了三晚没有安排房间清洁。
Guest（Family） 2024-10-01
The apartment has everything you need and spacious
酒店回复：
Dear Rose,Thank you for your kind words! We are delighted to hear that you found the apartment spacious and well-equipped with everything you needed. Providing a comfortable and convenient stay for our guests is always our top priority. Should you visit Barcelona again, we’d be thrilled to welcome you back! Best regards, MarioEnjoyBCN
Guest（Family） 2024-08-01
Nice apartment and friendly service from Enjoyban. Great location close to everything.
酒店回复：
Dear Monet, Thank you very much for your feedback! We are glad to hear that you enjoyed the location and the smooth communication with our team. Our goal is to provide a comfortable and pleasant stay for all our guests. We hope to see you again soon and that you have another excellent experience!Kind regards, MarioEnjoyBCN
Guest（其他） 2024-02-01
We enjoyed our stay. Our biggest issues were having to drop our luggage at a different location and then come back later to pick them up to then walk all our luggage to our apartment. Also, the toilet of one of our bathrooms smelled really bad but that might be a city wide issue. We liked how big the apartment was and it was nice to have two bathrooms. It’s a great location central to everything.
酒店回复：
Dear Jessica,We want to express our sincere gratitude for sharing your experience with us. We are thrilled to hear that you enjoyed the spaces of our apartment, especially its main feature: its location. However, we deeply regret any inconvenience you may have experienced during your stay, particularly regarding the journey to our main office, which is just an 8-minute walk away.It is important to note that we offer our guests the option to store their luggage at our main office until their check-in time. This is because we do not have a dedicated reception in the building, but we strive to provide convenient and efficient service for our visitors.Additionally, we understand that odors from the pipes can be bothersome on occasion. We want to inform you that these issues are sometimes related to dry weather conditions, which can be exacerbated due to the central and historic location of our accommodation. We are committed to addressing these issues proactively to enhance our guests' experience.We sincerely appreciate your feedback and assure you that we will take steps to address the concerns mentioned. We hope to have the opportunity to welcome you again and provide a more enjoyable experience in the future.Warm regards,Mario

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（情侣） 2025-11-01

Guest（其他） 2025-07-01

Guest（其他） 2025-02-01

Guest（其他） 2025-01-01

Guest user（家庭旅游） 2025-01-01

Guest（Family） 2024-10-01

Guest（Family） 2024-08-01

Guest（其他） 2024-02-01

客户评价由实住客人提供的真实点评