客户评价 由实住客人提供的真实点评

酒店回复：

Dear Anonymous User,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed your room, our location, and the service we provided during your stay. It’s always great to know that our guests have a comfortable and enjoyable experience.We’re excited to hear that you plan to stay with us again on your next visit to Sydney. We look forward to welcoming you back and providing you with another fantastic stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

酒店回复：

Thank you so much for your perfect review! We’re delighted to hear that you enjoyed your stay and appreciated our new, clean rooms and convenient location close to Coles, restaurants, and the North Sydney/Victoria Cross stations.We look forward to welcoming you back for another great stay!Best regards,GhanAssistant Guest Service Manager

酒店回复：

Dear MHLEEMEL,Thank you for sharing your thoughts with us. We’re pleased to hear that you found our location convenient, especially with its proximity to the domestic terminal.We also appreciate your honest feedback regarding the room layout and design. We understand that the design may not have fully met your expectations, and we are always looking for ways to improve our guests’ experience. Your comments will certainly be taken into consideration as we plan future updates.We hope to have the opportunity to welcome you back and provide you with an even better stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

酒店回复：

Thank you for your perfect rating and such wonderful feedback! We’re thrilled to hear you enjoyed your stay and found our team helpful and your room comfortable. We can’t wait to welcome you back for another visit soon!Best regards,GhanAssistant Guest Service Manager

酒店回复：

Dear Aizhen,Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed the superb view from your room and the convenience of our location just a short walk from the metro. It’s also great to know that you had the opportunity to enjoy the fireworks from your room—what a wonderful experience!We appreciate your comments regarding the hair conditioner pump and housekeeping service. We sincerely apologize for the inconvenience caused by the pump not working, despite your feedback. We will address this issue with our maintenance team. Additionally, we regret that the housekeeping schedule didn’t meet your expectations. We’ll review this to ensure that future stays are more consistent with our standards.Thank you again for your recommendation. We would love to welcome you back on your next visit, and we’ll ensure your stay is even more enjoyable.Warm regards,Christian RomuloAssistant Manager, Guest Service

酒店回复：

尊敬的客人，感谢您分享您的入住体验！我们很高兴听到您对我们工作人员的服务感到满意，并且我们的设施也能满足您的需求。对于您提到的床单问题以及房间内椅子数量不足的情况，我们深表歉意。我们会立即与我们的清洁团队沟通，确保房间的卫生达到更高的标准，并为未来的客人提供更舒适的体验。感谢您的反馈，我们期待您的再次光临。如果您有任何其他需要帮助的地方，请随时告知我们。此致Ghan助理宾客服务经理

酒店回复：

尊敬的客人，感谢您提供宝贵的反馈！我们很高兴得知您享受了每日提供的新鲜咖啡，并且其他服务人员的热情服务让您感到满意。关于您提到的前台服务和6楼设施的标示问题，我们会进行改进，以提升客人的整体体验。感谢您的意见，我们期待未来再次为您服务，提供更完善的体验。此致Ghan助理宾客服务经理

酒店回复：

Dear Guest User,Thank you so much for sharing your experience with us. We are thrilled to hear that you were satisfied with the cleanliness of your room, the timely replenishment of supplies, and the excellent service provided by our front desk team. It’s great to know that their patience and assistance with your luggage made a positive impact on your stay.We’re also happy that our location was convenient for exploring nearby attractions and popular spots.Your kind words mean a lot to us, and we hope to welcome you back soon for another enjoyable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

酒店回复：

Dear Guest,Thank you for sharing your experience from your recent stay with us. I’m delighted to hear that you enjoyed our modern facilities and found the environment clean and tidy. It’s great to know that our team provided friendly service during your visit.I appreciate your feedback regarding housekeeping not being daily. While we strive to maintain high hygiene standards, I apologize for any inconvenience this may have caused. Your comments will help us improve our service.I’m glad you found the transportation options convenient. Our location is designed to make it easy for guests to explore the area.Thank you once again for your valuable feedback. We hope to welcome you back soon for another enjoyable stay!Best regards,Christian RomuloAssistant Manager, Guest Service

酒店回复：

Dear Jasper,Thank you for sharing your experience at Citadines Walker North Sydney. We’re glad to hear that you found our facilities, cleanliness, and surrounding environment to your liking. It’s great to know that our location with nearby amenities and transport options was convenient for youThank you again for your insights. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Best regards,Christian RomuloAssistant Manager, Guest Service