科威特艾加布内德瑞士贝尔精品酒店-住客评论

Guest（家庭旅游） 2024-12-01
L'environnement est bruillant, un kebab au pied de l'h?tel ce qui engendre un balai de va et vient de véhicules, le quartier est sale limite en France on dirait que " ?a craint ", egalement des conteneurs à poubelles dégueulasses au pied de l'h?tel, misoque àfond jusqu'à4 h du matin; très dé?u par l'accueil le personnel n'est pas du tout doté de la moindre politesse, le minimum de bonjour n'est pas marqué sur leurs visages, un en particulier le mister Tarek qui est de garde la nuit, qui fait sonner le réveil de notre chambre à 1h du matin impossible de se rendormir. Et le lendemain la chose qui trouve à redire excusé nous, d'un ton eh ben c'est comme ?a c'est pas ma faute, c'est arrivé c'est arrivé. Ce Tarek très désagréable et agressif. S'adresse à vous de manière hautaine . Les chambres ne sont t pas insonorisées, on entend tout chez le voisin, on sent les odeurs de cigarette ect. Il faut faire le choix entre dormir avec une climatisation aussi bruillante qu'un batiment industriel où dormir en transpirant. La piscine salle les sièges et transat dégueulasses, l'environnement de la piscine salle, pas de serviettes de bains etc. Le petit déjeuner pas varié, rien n'est prévu pour les enfants pas de chocolat chauds ect. Hotel ne valant pas son prix et ses 4 étoiles. Nous déconseillons fortement cet h?tel surtout en famille.
酒店回复：
Dear valued Guest , Thanks for choosing our hotel to spend your stay in Kuwait, We are very disappointed to know that you didn't enjoy your stay with us and faced such difficulties during your stay in Kuwait, which doesn't reflect our know service and standard!We promise to keep improving our services However we did our best to make your stay a nice one by upgrading your room to suite and the chef used to serve you with special items at the buffet which already has many items for kids.Kind Regards.Management
Guest user（商务旅客） 2024-06-01
On the date of arrival, the hotel staff Faizan was very helpful to arrange for my airport transfer even though was not pre-arranged. On Wed, the day before checkout, I settled all my outstanding & requested for an invoice but was initially denied citing the reason that I have paid thru Trip.Com. The staff in charge is don’t seem to understand that Trip.Com is just an agent & sole responsibility of issuing invoice liaise with the hotel. After several discussion, they finally agreed but issued an inaccurate invoice where 4 days stay was itemized instead of 5 days. When I was about to leave the hotel on Thurs, Faizan was on duty & I requested him to make the amendments (to the invoice) for me. He promised to email me the revised invoice but I have not received till now. So a good impression turned into an unpleasant one on the last day..
酒店回复：
Dear Ms. Chua,Thanks for letting us know the stay experience and we are glad to know that you enjoyed your stay at our property , your compliments will be shared with our team members and they will be glad to know that you had a comfortable stay.After doing a thorough investigation on the invoice issue mentioned, we have noticed that even the booking is made by you via trip.com the hotel has received the booking from a different 3rd party agent who doesn't release invoice for their booking. As such hotel will not be able to see the rates too. In such bookings we inform our guests to contact the support team of the platform they booked for invoice requirements.Hotel will be only able to issue invoices, only if the booking is made through us directly or pay at the property bookings. we will ensure to resend the same to you as for your reference. However hotel invoice are accurate only on the extra charges you paid at the hotel.Swiss-belboutique Bneid Algar
Guest user（夫妻／情侣） 2024-03-01
I am very happy with the overall experience, the service is excellent and the welcome experience is great. The rooms are super clean and I was very satisfied. I want to recognize the welcoming team and Mr Mahmoud was very helpful with all our requirements. I would recommend this hotel to all visitors specially coming from UAE.
酒店回复：
Dear ghanimz, Thanks for choosing Swiss-Belboutique Bneid Al Gar for spending your stay in kuwait, and thanks for sharing your Swiss-Belboutique Experience with us and other guests as well. We are delighted to know that you found your experience with us great and found our team members helpful. Looking forward to welcoming you again at your favorite hotel Swiss-Belboutique Bneid Al Gar. Kind Regards, Hotel Management
Guest user（夫妻／情侣） 2024-01-01
Bel h?tel avec un rooftop bar restaurant au 14ème étage. Le personnel dans son ensemble est prévenant et disponible. L'accueil très bien, la chambre suite au 11ème est grande et agréable. Propre et claire. Petits déjeuners très bien avec un service parfait et un chef sympathique. Situation pas mal, outre le restaurant de l'h?tel, 4 restaurants de bonne tenue à 100m et une grosse activité commerciale, mall, h?tels, restaurants à 20 minutes à pied. Mais les trottoirs sont peu accueillants. Merci à toute l'équipe pour ce bon moment.
酒店回复：
Dear BERNARDANTIBES, Thanks for choosing Swiss-Belboutique Bneid Al Gar for spending your stay in kuwait, and thanks for sharing your Swiss-Belboutique Experience with us and other guests as well. We are delighted to know that you enjoyed your stay with us and found our hotel facilities , cleanliness , team members and location great. Looking forward to welcoming you again at your favorite hotel Swiss-Belboutique Bneid Al Gar. Kind Regards,
Guest user（与好友旅游） 2023-09-01
A great hotel compared to the price. There are many facilities, such as a swimming pool, a gym, and a woman’s nail salon. There is a Starbucks in the reception, and there are many stores next to the hotel. Like restaurants, supermarkets and a atm. Other than that there are parks for hotel guests. tHe staff are very nice they always help us with bags after shopping. We were give upgraded on the room we booked superior king room and “ Redha “ give us junior sweet, Thank you so much for this experience we will come back soon.
酒店回复：
Dear Roqaya A, Thanks for choosing Swiss-Belboutique Bneid Al Gar for spending your stay in kuwait, and thanks for sharing your Swiss-Belboutique Experience with us and other guests as well. We are delighted to know that you enjoyed your stay with us and found our team members helpful. Looking forward to welcoming you again at your favorite hotel Swiss-Belboutique Bneid Al Gar. Kind Regards,
Guest user（家庭旅游） 2023-05-01
Good location in the center of Kuwait city. Very friendly and cooperative staff. New, clean and big rooms with nice interior. The only negative point was the parking issue at night but it was not that much bothering and gets better before midnight.
酒店回复：
Dear Valued Guest, Thanks for choosing Swiss-Belboutique Bneid Al Gar for spending your stay in kuwait, and thanks for sharing your Swiss-Belboutique Experience with us and other guests as well. We are delighted to know that you found your stay with us good and enjoyed the hotel facilities. Looking forward to welcoming you again at your favorite hotel Swiss-Belboutique Bneid Al Gar. Kind Regards,
Guest user（家庭旅游） 2023-05-01
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酒店回复：
Dear Mr. Salim, Thanks for sparing this part of your precious time to share your experience at Swiss-Belboutique Bneid Al Gar, Kuwait. we are glad to know that you enjoyed your stay at our property , your compliments will be shared with our team members and they will be glad to know that you had a comfortable stay. Thanks again and we are looking forward to welcoming you again in Swiss-Belboutique Bneid Al Gar. Hotel Management
Guest user（与好友旅游） 2023-01-01
Everything was very very good, I like the hotel so much. Nice view, good location, beautiful hotel, lovely room, good salon inside the hotel . Good service but it’s not 24 hours. I like the stuff so much.
酒店回复：
Dear Lulwabdullah, Thanks for sharing your Swiss-belboutique bneid Al Gar experience, we are glad to hear that you liked the hotel services and Location. Your kind review is very valuable to us and we are looking forward to welcoming you again to enjoy our great service and the view of the Arabian Gulf. Thanks again and we are looking forward to welcoming you again at Swiss-belboutique bneid Al Gar.
Guest user（与好友旅游） 2023-01-01
5/5 Clean hotel with nice service it was with Alaa Egyptian nationality he was very fringe and he did upgrade Service to our room also good location and on the middle of Kuwait I’m really recommended Otherwise giving us a vouchers 20% discount for restaurants
酒店回复：
Dear Noora, Thanks for sharing your Swiss-belinn Sharq experience, we are glad to hear that you liked the hotel services , Team members and Location. Your kind review is very valuable to us and ,Thanks again and we are looking forward to welcoming you again at Swiss-belinn Sharq.
Guest user（Couples） 2022-11-01
the hotel was very good. the staff was polite and professional. thanks to them Mr. Farzan and Mr. Nisfar. especial thanks to Mr. Mahmoud Bahjat for his attitude. around the hotel is some kind old spot, still not modernized. recommended.
酒店回复：
Dear Valuable Guest, Thanks for being a regular valuable guest at Swiss-Belboutique Bneid Al Gar, Kuwait. We are glad to know that you always enjoys stay at our property and every single compliments are treasured. Thanks again and we are looking forward to welcoming you again in Swiss-Belboutique Bneid Al Gar.

科威特艾加布内德瑞士贝尔精品酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2024-12-01

Guest user（商务旅客） 2024-06-01

Guest user（夫妻／情侣） 2024-03-01

Guest user（夫妻／情侣） 2024-01-01

Guest user（与好友旅游） 2023-09-01

Guest user（家庭旅游） 2023-05-01

Guest user（家庭旅游） 2023-05-01

Guest user（与好友旅游） 2023-01-01

Guest user（与好友旅游） 2023-01-01

Guest user（Couples） 2022-11-01

客户评价由实住客人提供的真实点评