Very nice resort with a good pool and great food options. Casa Boho - very handy for evening drinks. Unfortunately the gym was poor, especially for avid fitness fanatics who enjoy a workout on holiday. The service was very poor in places especially at breakfast, where it seemed routine to sit guests at a table then disappear before taking tea and coffee orders. Good hotel, but better options out there for sure.

Not a bad stay. However the beach is quite rocky and the properties restaurants are below average. All round fantastic service and beautiful amenities but left a little to be desired.

第一间窗口都是树，然後沙发还是脏的，让换了房间，等了一个小时，换了个边套，然後窗口都是草，风景很一般。整体的服务就是中规中矩，没有打动我

设施：酒店设施很全，泳池非常大挨着大海 衞生：衞生很好 环境：酒店很大，房间也很大 服务：重点表扬前台小姐姐KWAN ，人美心善，服务态度超级好，非常有耐心，我英文不好她就慢慢跟我説，对小朋友也非常友好，还贴心的给我们升级了房间。 下次来普吉还会住凯悦的～感谢小姐姐

The Hyatt Regency is a beautiful resort with stunning infinity pools, mouth-watering food and delicious drinks. The rooms are spacious and clean with a large balcony that you can enjoy. Staff were always incredibly efficient at bringing things to the room too. Unfortunately, there were a few drawbacks to this trip. The check-in and check-out process was a little disheartening. Even though we arrived a little early, no one really welcomed us and when we approached the check-in counter, we were told check-in is at 3pm and told to just sit and wait. All other hotels, have been so welcoming with a drink and the option to use any of the facilities while we waited. Sadly, this time it was not the case. With our check-out process, we had requested and confirmed a late check out at 1:30pm, but at 12pm, the reception were calling us to check-out. Additionally, we often found the floor of our room wet due to the weather conditions.

This is a review I would have wanted to see before going. Let’s start with the good: the resort is stunning. Very aesthetically pleasing the lights trees and structure. The resort is big so they have pretty little cold carts to take you around the resort that are on call by simply dialing reception. The staff is responsive which is a perk and everyone smiles and is kind. The attitude is a huge plus. You will like that. Now the bad: it will shock you how quickly the room will become completely wet if you turn off the air conditioning. Unfortunately the AC is turned on super low meaning ice cold. As a result difficult to stay in the room without a sweater and socks. The bathtub also wasn’t working properly (drainage) therefore after freezing at night can’t exactly heat up from a nice steamy bath. The shower is okay though If you learn the dials. So I opted for long hot showers but the bathtub was part of my rest time and couldn’t do it. There was no compensation for this events but The staff did offer to change the room but the only available room was deep down on one of the ground floors with not much light and lots of stairs and no view. I opted out of it. The beach: You should know if you think the beach is connected to the resort it isn’t. You’ll have to exit the resort and cross the road to get there. Make sure you carry shoes as it’s a rough sand beach. It’s not the smooth white sand beach I somehow thought it would be but it’s fairly on the cleaner side in comparison to others. If white find sand clean beaches are what you want this isn’t it. The beach is nice to look at from the room though. There is no free minibar etc like other five star restaurants offer so prepare for that. As it’s a resort it will also cost much more than a normal shop. So here is an honest review. Really nice staff,pretty views. Facilities are okay like casa boho was a nice bar. This is what I wish I read before going so I prepare my mind: I left earlier because I just couldn’t relax like I had hoped. Enjoy!!

泳池很美，套房泳池可以看到绝美海岸线～酒店管家服务也很好。及时安全。推荐

设施：很新很高雅???? 卫生：很干净???????? 服务：五星级酒店的体验???????? 环境：一百分，去景点都很方便！???? 我下一次还要再来，一定要住凯宾斯基。????

Was a wonderful 2 nights stay. Staff were very accommodating n cheerful. Didn't get to enjoy many hotel facilities as we had arranged outside activities. Breakfast was good.

Nice envitoment. Staff are friendly. Breakfast is good. Recommend.