客户评价
由实住客人提供的真实点评
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Mala experiencia. Los recepcionistas son todos unos antipáticos, parece que les molestas, y ni te contestan cuando dices adiós… el desayuno un auténtico desastre, café que sabe a rayos, muy muy poca variedad, solo hay pan y poco fiambre y manzanas, ah y yogur… no volveré.
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一开始看评价有点担心这个酒店，但是单人间它比较便宜，忍了。位置还行，一站公交车到大教堂，在路边比较好找，当然睡觉的时候靠路边多多少少有点吵，另外隔音一般（走廊有动静能听见）。床还是有点不乾净，床垫很软，入住的时候前台女生服务不错。房间内没有煮水器要自己买矿泉水回来喝。酒店早餐也还可以，自助式，比较丰富，这个价格我觉得还是值的
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I chose this hotel as I have stayed on other visits to Cologne. Very disappointed to find my room had no suitable curtains to cover the window. No electricity in half of the room so I used an extension cable I borrowed from reception. The bathroom was partially renovated but had bare cables coming from the wall.
I approached reception concerning the problems and was promised my room would be changed the following morning. I approached reception in the morning to be told they would not change my room. This was due to other complaints and guests having to move to a sister hotel.
Clearly, this hotel is undergoing refurbishment. However, unfinished rooms should not be let.
I have asked for a refund and fully expect a suitable response from the manager. This hotel used to be very good. What has gone wrong???
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离科隆大教堂和科隆火车总站步行12分钟左右的路程，价格亲民，房间小而齐全，安静优雅，有格调，值得推荐！
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Breakfast was very good and of course with location
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Buena ubicación y personal amable.
Nos dieron una habitación con dos camas individuales (reservamos una con cama doble) que resultaron ser colchonetas con muelles que se salían. Probablemente fuesen de algún sofá cama muy antiguo.
Tuvimos que quejarnos dos veces para que nos cambiasen de habitación a una que era como la que habíamos reservado. La chica de recepción fue amable y comprensiva, pero tuvimos que insistir mucho.
En cuanto al desayuno, es extremadamente básico y para nada como en las fotos: solo tostadas con embutido, café bastante malo que te ponen en una jarra y yogures. Nada de bollería u opciones calientes.
Si lo encuentras a buen precio, puede ser una opción, pero no pagues de más por este hotel viejito.
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Stay was ok but even for 3* I found various factors very upsetting;
#1. Stairwell main fire escape ALL doors were wedged open!! Is this legal?!
#2. Entering the room my first impression as a stained seemingly worn out carpet looking disgusting!!
#3. Using the toilet I found I could not close the door because the toilet IS IN THE WAY!!! *******!!!
#4. The safe for my keys, money and passport was BROKEN and impossible to use - no handle, no batteries. This gave me a worried feeling throughout my stay!!!
#5. THE TELEVISION DID NOT WORK - and it seems HASNT WORKED FOR WEEKS!! Outrageous and in breach of your contract.
#6. A small but simple point to correct - a missing bedside lamp shade.
#7. Finally just a point of service with the lady serving breakfast noisily clipclooping about in her shoes as well as being surly and noisy with serving and clearing breakfast
Please find relevant photos attached!
I now expect some compensation for the lack of a tv nor safe
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Nice location and great environment, no noise and decent breakfast
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Water at the shower clogged. Had to wait around 10mins before the next person could use it.
I booked a family room, and I think have very little family room available. So, we were assigned to stay at Level 5. Somehow, the lift is only upto Level 3. We all had to carry out heavy luggages up the spiral staircase.
Staff was quite friendly.
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位置很好，不行15的分钟到科隆大教堂和火车站，工作人员也很热情。非常不错的选择，是个独自和朋友出行。
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阿尔梅尔卡岑酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+49-221-3975790 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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阿尔梅尔卡岑酒店地址：北莱茵-威斯特法伦州 · 科隆 · · Mathiasstra?e 21, 50676 科隆, 德国
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