智选假日酒店埃克塞特东 IHG-住客评论

Guest（Solo traveler） 2025-07-01
Love this hotel been a few times now call me by my first name which is nice
酒店回复：
Thanks for the review, BellStephanie.We're so pleased to read that you have been a few times. We look forward to welcoming you again soon!All the best,Alex - Hotel Manager
Guest（家庭旅游） 2025-07-01
设施很旧，冷气机十分多尘，不乾净，床单上有污迹。早餐选择不多。
酒店回复：
感谢您的评价，D264335****很遗憾您最近的入住体验不佳。我们非常重视客房清洁度和标准等问题，并对您的入住体验未能达到标准深表歉意。请在入住期间联系我们的团队，以便我们及时解决任何发现的问题。祝一切顺利！Alex - Hotel Manager
Guest（家庭旅游） 2025-07-01
Lovely clean hotel. Comfortable room. Plentiful breakfast. Staff were all very helpful.
酒店回复：
Thanks for the review, Anonymous User. We're pleased to read that you enjoyed your stay at our hotel, finding it comfortable and enjoying our free breakfast service! Our team will be over the moon to read that you found their service very helpful.All the best,Alex - Hotel Manager
Guest（Couple） 2025-06-01
Excellent service from the hotel with very comfortable bed and great breakfast
酒店回复：
Thank you so much for your review of our hotel.?It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Alex - Hotel Manager
Guest（家庭旅游） 2025-06-01
办理入住时，柜台服务人员明明有空闲，却硬要我去排队自助办理。等了一下子後，当中另一位服务人员空下来了，便主动帮我办理。真是见识到服务态度的差异性。
酒店回复：
感谢您的坦诚评论。对於您最近的入住未能达到预期，我们深表歉意。我们感谢您的评论，并将与我们的团队分享，以便继续改进我们的服务。我们希望今後有机会再次欢迎您的光临，以便为您提供更好的体验、Alex - Hotel Manager
Guest（情侣） 2025-03-01
Nicki on reception (well she was covering everywhere!) needs an appreciation post to herself. She checked us in at 10pm, was so friendly and efficient and then she was on reception at 8am the next morning and also checked us in to breakfast! She was the star of the place by a long way!
酒店回复：
Thanks for the review, FrankieMOur team is committed to providing excellent customer service to all of our guests. Alex - Hotel Manager
Guest（家庭旅游） 2025-03-01
Well placed right off M5 at Exeter. Next to park and ride bus stop. Decent help yourself breakfast. Nice staff. Expensive parking run by private operator, don't pay until u get a 50% off discount code from reception..
酒店回复：
Thanks for the review, Guest UserWe're glad our location suited your needs.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. Our team is committed to providing excellent customer service to all of our guests. Alex - Hotel Manager
Guest（与好友旅游） 2025-02-01
very nice，非常不错的放假，前台服务员很礼貌友好，早晨也非常好吃，值得推荐，欢迎大家入住，酒店前台还帮我提高苹果充电器，太良心了，爆赞爆赞
酒店回复：
Thank you so much for your review of our hotel.?It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Alex - Hotel Manager
Guest user（家庭旅游） 2024-11-01
All staff excellent only issue we had was travel cot - the mattress was so worn out and they obviously realised this as had been padded with towels and a large sheet all of which made it very susceptible to SIDS - we asked for a duvet to help pad it which helped and made sure tucked in securely but maybe invest in new bases. ?Apart from that majority of staff couldn’t have been more helpful
Guest user（商务旅客） 2024-11-01
Stayed here before. The car park is not the easiest to park with a van and you need to pay ￡6. Reception always has a warm greeting. Room clean and tidy. Although a little noisy as it had a door with the ajoining room. Breakfast was good, apart from milk issue with coffee machine.
酒店回复：
Thanks for the review and feedback.Please know that parking charges are displayed on our website, this is visible before your stay with us.We're glad you got a warm welcome from the team!All the best,Alex - Hotel Operations Manager

智选假日酒店 埃克塞特东 IHG

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（Couple） 2025-06-01

Guest（家庭旅游） 2025-06-01

Guest（情侣） 2025-03-01

Guest（家庭旅游） 2025-03-01

Guest（与好友旅游） 2025-02-01

Guest user（家庭旅游） 2024-11-01

Guest user（商务旅客） 2024-11-01

智选假日酒店埃克塞特东 IHG

客户评价由实住客人提供的真实点评