智選假日酒店埃克塞特東 IHG-住客評論

Guest（Solo traveler） 2025-07-01
Love this hotel been a few times now call me by my first name which is nice
酒店回復：
Thanks for the review, BellStephanie.We're so pleased to read that you have been a few times. We look forward to welcoming you again soon!All the best,Alex - Hotel Manager
Guest（家庭旅游） 2025-07-01
設施很舊，冷氣機十分多塵，不乾凈，床單上有污跡。早餐選擇不多。
酒店回復：
感謝您的評價，D264335****很遺憾您最近的入住體驗不佳。我們非常重視客房清潔度和標準等問題，并對您的入住體驗未能達到標準深表歉意。請在入住期間聯系我們的團隊，以便我們及時解決任何發現的問題。祝一切順利！Alex - Hotel Manager
Guest（家庭旅游） 2025-07-01
Lovely clean hotel. Comfortable room. Plentiful breakfast. Staff were all very helpful.
酒店回復：
Thanks for the review, Anonymous User. We're pleased to read that you enjoyed your stay at our hotel, finding it comfortable and enjoying our free breakfast service! Our team will be over the moon to read that you found their service very helpful.All the best,Alex - Hotel Manager
Guest（Couple） 2025-06-01
Excellent service from the hotel with very comfortable bed and great breakfast
酒店回復：
Thank you so much for your review of our hotel.?It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Alex - Hotel Manager
Guest（家庭旅游） 2025-06-01
辦理入住時，柜臺服務人員明明有空閑，卻硬要我去排隊自助辦理。等了一下子後，當中另一位服務人員空下來了，便主動幫我辦理。真是見識到服務態度的差異性。
酒店回復：
感謝您的坦誠評論。對於您最近的入住未能達到預期，我們深表歉意。我們感謝您的評論，并將與我們的團隊分享，以便繼續改進我們的服務。我們希望今後有機會再次歡迎您的光臨，以便為您提供更好的體驗、Alex - Hotel Manager
Guest（情侶） 2025-03-01
Nicki on reception (well she was covering everywhere!) needs an appreciation post to herself. She checked us in at 10pm, was so friendly and efficient and then she was on reception at 8am the next morning and also checked us in to breakfast! She was the star of the place by a long way!
酒店回復：
Thanks for the review, FrankieMOur team is committed to providing excellent customer service to all of our guests. Alex - Hotel Manager
Guest（家庭旅游） 2025-03-01
Well placed right off M5 at Exeter. Next to park and ride bus stop. Decent help yourself breakfast. Nice staff. Expensive parking run by private operator, don't pay until u get a 50% off discount code from reception..
酒店回復：
Thanks for the review, Guest UserWe're glad our location suited your needs.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. Our team is committed to providing excellent customer service to all of our guests. Alex - Hotel Manager
Guest（與好友旅游） 2025-02-01
very nice，非常不錯的放假，前臺服務員很禮貌友好，早晨也非常好吃，值得推薦，歡迎大家入住，酒店前臺還幫我提高蘋果充電器，太良心了，爆贊爆贊
酒店回復：
Thank you so much for your review of our hotel.?It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Alex - Hotel Manager
Guest user（家庭旅游） 2024-11-01
All staff excellent only issue we had was travel cot - the mattress was so worn out and they obviously realised this as had been padded with towels and a large sheet all of which made it very susceptible to SIDS - we asked for a duvet to help pad it which helped and made sure tucked in securely but maybe invest in new bases. ?Apart from that majority of staff couldn’t have been more helpful
Guest user（商務旅客） 2024-11-01
Stayed here before. The car park is not the easiest to park with a van and you need to pay ￡6. Reception always has a warm greeting. Room clean and tidy. Although a little noisy as it had a door with the ajoining room. Breakfast was good, apart from milk issue with coffee machine.
酒店回復：
Thanks for the review and feedback.Please know that parking charges are displayed on our website, this is visible before your stay with us.We're glad you got a warm welcome from the team!All the best,Alex - Hotel Operations Manager

智選假日酒店 埃克塞特東 IHG

客戶評價 由實住客人提供的真實點評

Guest（Solo traveler） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（Couple） 2025-06-01

Guest（家庭旅游） 2025-06-01

Guest（情侶） 2025-03-01

Guest（家庭旅游） 2025-03-01

Guest（與好友旅游） 2025-02-01

Guest user（家庭旅游） 2024-11-01

Guest user（商務旅客） 2024-11-01

智選假日酒店埃克塞特東 IHG

客戶評價由實住客人提供的真實點評