朗伯德约克敦中心威斯汀酒店-住客评论

Guest（Other） 2026-04-01
Room was clean but you can tell it’s starting to get old. Staff very friendly and helpful. Did not have breakfast.
酒店回复：
Dear Guest, We are glad our attentive associates made a positive impression on you and that you had a pleasant stay. While we also appreciate knowing you liked our well-maintained accommodations, we regret not meeting all of your expectations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you for the perfect rating of The Westin Chicago Lombard, and we look forward to providing another uplifting experience in the future.Sincerely,Torrez WatsonGeneral Manager
Guest（Other） 2026-04-01
Noisy room by elevators, every time they go up or down you can hear this whooshing, wind like noise and our room was not behind a wall from the elevators, there was a hallway separating us. Wall plug stopped working near the bed along with a lamp that was not working no matter which plug i plugged it into.
酒店回复：
Dear Guest, Please accept our sincere apologies for the inconvenience caused by the noise and maintenance issues you experienced. We understand the importance of providing our guests with a peaceful environment, and we regret falling short in this regard. We take these concerns seriously and would like to let you know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Thank you for your feedback, and we hope to have another chance to provide you with a seamless and restorative visit the next time you are in the area.Sincerely,Torrez WatsonGeneral Manager
Guest（Traveling with friends） 2026-04-01
Comfortable bed, clean room, we asked for a dental kit and they gave us the cheapest toothbrush ever. The bristles get stuck on your teeth when you use them. Otherwise, comfortable bed.
Guest（Couple） 2026-04-01
Front desk experience felt rushed. The hotel had a large convention group with lots of kids and teens. Could not use any of the amenities. Noise on the floors and rooms every night and morning blasting music. Teens going up and down the elevators overcrowding and stopping every floor. , bathroom light kept flashing, shower door crackling. Had to complain twice about the noise.
酒店回复：
Dear Guest, Please accept our sincere apologies for the inconvenience caused due to the noise disturbances you experienced. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take these concerns seriously and would like to let you know for future visits, our front desk is available around the clock to help make you as comfortable as possible. We are also sorry for the maintenance issues you had in your guestroom, and we will address them appropriately to ensure they are effectively resolved to prevent such occurrences in the future. Thank you for bringing this to our attention and for your patience. We hope to have another opportunity to provide a more seamless and restorative visit in the future.Sincerely,Torrez WatsonGeneral Manager
Guest（Other） 2026-04-01
Don’t forget your swim suit. The pool is one of the best indoor pools I have seen from a hotel. The rooms are clean and staff are friendly. Otherwise, I would not have chosen Westin as my go to hotel when in the area.
酒店回复：
Dear Guest, Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our attentive associates and impeccable accommodations enhanced your time with us. We are also thrilled you were able to take advantage of our refreshing pool, and we look forward to welcoming you back to The Westin Chicago Lombard for another exceptional experience!Sincerely, Torrez Watson General Manager
Guest（其他） 2026-04-01
Overall, my stay was extraordinary and I truly enjoyed the experience. However, I would suggest a couple of improvements. First, it would be great if some reception staff could enhance the quality of their welcome by being more friendly and smiling more often at guests. A warm attitude really makes a difference. Secondly, I would recommend offering Wi-Fi as a complimentary service rather than making it chargeable. Aside from these points, everything else was excellent.
酒店回复：
Dear Guest, We're thrilled to hear that you had a pleasant stay at The Westin Chicago Lombard and that you enjoyed your visit. We also value your additional feedback, as we appreciate knowing what would have enhanced your time with us. Thank you for choosing us, and we hope you will return so we can build on what you enjoyed and improve upon the rest.Sincerely,Torrez WatsonGeneral Manager
Guest（Family） 2026-03-01
The staff were friendly and knowledgeable. They helped us get the perfect room with my two little girls. The room wasn't as clean as I expected but I would stay there again. Breakfast was good and convenient.
Guest（Other） 2026-03-01
It is a party hotel. A lot of kid parties and guests at pool who were not hotel guests. Also encounted "dancers" in the elevator after leaving a suite down the hall talking about yhe gig they just finished and trying to promote their services to another guest in the elevator. Elevator mechanics are loud as well. Our room wasnt even near the elevators but heard them running all night and early morning. Location is good, pool is big, but just not the type of vibe i was expecting.
Guest（家庭旅游） 2026-02-01
Pool was gorgeous. Clean and nice temperature. I usually don’t swim because it’s too cold for me but I could swam at this hotel.? Generally clean and nice hotel but emergency stairs space was gabage all over and I was shocked.
Guest（Business traveler） 2026-01-01
While the room was visually well-maintained and in decent condition, my stay was impacted by a few functional issues. Upon entering, there was a persistent stale odor that made the space feel less than fresh. Additionally, the television was unusable due to a flickering screen, which I eventually had to turn off. With a bit more attention to air quality and equipment maintenance, the room would be much improved.
酒店回复：
Dear Guest, Please accept our sincere apologies for not meeting your expectations with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you for bringing this to our attention and for your patience. We would appreciate the opportunity to regain your trust in our hotel and provide you with the restorative stay you deserve.Sincerely,Torrez WatsonGeneral Manager

朗伯德约克敦中心威斯汀酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-04-01

Guest（Other） 2026-04-01

Guest（Traveling with friends） 2026-04-01

Guest（Couple） 2026-04-01

Guest（Other） 2026-04-01

Guest（其他） 2026-04-01

Guest（Family） 2026-03-01

Guest（Other） 2026-03-01

Guest（家庭旅游） 2026-02-01

Guest（Business traveler） 2026-01-01

客户评价由实住客人提供的真实点评