Dear Jioao,Thank you for taking the time to share such a detailed review of your stay with us. Your comments regarding our location, facilities, and service are greatly appreciated, as they help us to better understand the guest experience.We’re pleased to hear that you found our location convenient for Haymarket Station and enjoyed the nearby amenities. At the same time, we take note of your feedback regarding the ground floor accommodation, cleanliness, and the performance of the air conditioning and bathroom facilities. We will ensure these points are shared with our housekeeping and maintenance teams so that improvements can be made.We regret that your room allocation did not fully meet your expectations, and we understand how important comfort and environment are to the overall stay. Your observations about noise near certain rooms and your comments on shower functionality will also be carefully reviewed.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that meets — and exceeds — your expectations.Regards,LewisDuty manager
