Good Morning, Thank you for taking the time to leave a review on your recent stay.I am so sorry you felt let down during your stay. This is something we never wish for our guests to feel. I am unsure if we were made aware of the issues in room, If we had, we would have been most happy to move your room for you. I have since looked onto your reservation and I have noted this with maintenance. I am also sorry for your experience during breakfast. I will of course investigate this and speak with the team members. I would really encourage you to reach out directly to the hotel as we would love to invite you back so you have the opportunity to see how great the hotel is. WIth very best wishes,
Thank you so much for taking the time to leave such a stellar review of your recent stay with us! It was such a pleasure to look after you both while you were with us, and I'm delighted you enjoyed our beautiful rooms! I'm looking forward to passing on your comments about breakfast and our staff in general to the whole of the team, and I know that James will be extremely pleased to hear how much you enjoyed his service in the bar. We look forward to welcoming you back to the hotel next time!
Good afternoon, Thank you so much for taking the time to leave us a review on your recent stay. I am sorry you feel your stay was just okay. We always hope our guests leave having a really wonderful time away. It was myself whom you spoke with in the morning regarding and additional padding for you mattress. I am so shocked you found me to be rude as that is never my intention, I can only apologise and hope the additional extras I organised for your bed helped. I am unsure if you made us aware of the issues with your drains but had we known this would have been fixed promptly. I do hope you have a safe journey home and I hope we can welcome you back again in the future.Best wishes, DaraReception
