蒙德里安伊维萨岛-住客评论

Guest（Other） 2025-12-01
Well designed rooms, impressive ghd hairdryers & wine in the evening was a lovely touch.
Guest（Family） 2025-10-01
Gorgeous view of beach,lovely room. Its a shame you have to have a min spend to use the middle pool, in my opinion its silly and unnecessary. The beds are around the main pool are lovely and comfortable. Lovely breakfast.
酒店回复：
Dear Hayley,Thank you for taking the time to share your feedback with us.We’re delighted to hear that you enjoyed the beautiful beach view, your room, and our breakfast, and that you found the beds around the main pool to be comfortable and inviting.Your feedback is important, and we will certainly take it into consideration as we continue to evaluate how to best balance guest comfort with our service offerings.We truly appreciate your kind words and hope to welcome you back for another relaxing stay in the near future.Warm regards,Teresa Del GuercioConcierge & Gex team
Guest（家庭旅游） 2025-10-01
Sch?nes Hotel aber ein ziemlich gro?er Geb?udekomplex. Wenn das Hyde auch mal ausgebucht ist, dann wird es voll auch wenn es mehrere Pools gibt, Wobei die Liegen an einem Pool nur von Mondrian G?sten benutzt werden dürfen. Umgekehrt als Mondrian Gast kann man sich überall hinlegen wenn etwas frei ist. In der Hochsaison würde ich nicht hin fahren. Daybeds am Pool in der Nebensaison gratis. Juli August gibt es einen Mindestumsatz und ich würde wetten, dass es nicht genügend Liegen gibt im Huli/August wenn beide Hotels gut ausgelastet sind. Sehr weite Wege zum Laufen vom Zimmer an den Pool oder Meer. Treppe geht meistens schneller da es nur zwei Aufzüge gibt. Personal ist bemüht aber vergisst auch gerne mal was. Bei der Zimmerreinigung hat man sofort gemerkt, dass es keine Leitung gibt die Zimmer nachkontrolliert. In 10 Tagen wurde mehrmals Putzlappen vergessen, Handtücher zwar mitgenommen aber keine frischen da gelassen. Und der Wechsel der leeren Batterie für die Personenwaage hat leider trotz mehrfachen nachfragens nicht geklappt. Nach dem Checkout habe ich bemerkt, dass ich ein Hemd vergessen hatte auf dem Bett aber das wurde nie gefunden. War zum Glück kein teueres aber vielleicht hat das Housekeeping das Hemd als Trinkgeld oder neuen Putzlappen verwendet.
酒店回复：
Lieber Philipp,vielen Dank, dass Sie sich die Zeit für eine ausführliche Rückmeldung genommen haben. Es freut uns, dass Ihnen unser Hotel grunds?tzlich gefallen hat ,gleichzeitig bedauern wir, dass Ihr Aufenthalt durch einige vermeidbare Punkte getrübt wurde.Die Hinweise zur Zimmerreinigung und zum Service nehmen wir sehr ernst. Dass mehrfach Handtücher fehlten oder Anliegen wie der Batteriewechsel nicht umgesetzt wurden, entspricht nicht unserem Anspruch. Auch das verlorene Hemd tut uns leid – selbstverst?ndlich behandeln wir vergessene Gegenst?nde mit Sorgfalt, bedauern aber, dass wir es nicht mehr auffinden konnten.Wir wissen, dass es in der Hochsaison an Pool-Liegen eng werden kann und arbeiten stetig an L?sungen, um unseren G?sten auch bei hoher Auslastung maximalen Komfort zu bieten.Wir würden uns freuen, Sie zu einem sp?teren Zeitpunkt erneut bei uns begrü?en zu dürfen.Herzliche Grü?eElisabeth SchwarzerGuest Experience & Concierge Manager
Guest（Couple） 2025-09-01
Beautiful hotel on a perfect beach. We especially loved how friendly the staff were and the view from our room. We would definitely be back!
酒店回复：
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and that the beachfront location, stunning views, and especially our friendly staff made such a positive impression.It means a lot to know you’d like to return — we’ll be looking forward to welcoming you back for another unforgettable stay!Sincerely,Josefina MorenoGuest Experience Team
Guest（Couple） 2025-09-01
The hotel makes a great first impression. The lobby and rooms are beautifully designed, and the scent in the lobby is absolutely lovely. The room layout and interior are also very well thought out. However, there is one major downside: the rooms are extremely noisy. You can hear everything happening in the hallway, which makes it very difficult to sleep and often causes you to wake up from the noise. Apart from that, the location and overall facilities are fine.
酒店回复：
Thank you for taking the time to share your feedback with us. We're glad to hear that the hotel's first impression, room design, and overall ambiance were to your liking. We’re truly sorry to hear that noise impacted the quality of your stay. We understand how important a restful night’s sleep is, and we appreciate you bringing this to our attention. Please know that we're actively working on ways to improve the sound insulation and overall guest experience.We hope to have the opportunity to welcome you back in the future for a quieter and more enjoyable stay.Sincerely,Josefina MorenoGuest Experience Team
Guest（Other） 2025-09-01
The Mondrian is a nice hotel. Especially if you are looking for a party vibe. It sits on a beautiful bay and the pool is small but nice. It was difficult to find a lounger by the pool (lots of people ‘saving them with a towel pre breakfast’ and then you should be happy to listen to some pretty serious DJ vibes (all day). The quality of food is good- but the staff’s attention to detail could be a wee bit better. Lots of back and forth and confusion with orders at the pool. Room was stylish. We booked an ocean view jr suite and it was a decent size. But the balcony was solid and so the view was lacking and largely blocked by foliage to the left of the balcony that obscured the view of the bay- and therefore the sunrise- which is amazing if you get down to the beach for a swim as we did. So higher floors probably a better option. You can catch the ferry to Ibiza town from right outside the hotel which was great. And taxis were plentiful. There are a few good restaurants within walking distance and Shanti- did the best cocktails we had on the island… highly recommend. In summary- cool vibe, in a beautiful bay.
酒店回复：
Dear Claire,Thank you very much for taking the time to share such a detailed review of your stay with us.We're pleased to hear that you enjoyed the unique vibe of Mondrian Ibiza, the beautiful bay, and the stylish room you stayed in. We also truly appreciate your constructive feedback; your comments help us identify areas where we can improve the guest experience, and we will certainly share your observations, to ensure better clarity and consistency in service.We hope to have the opportunity to welcome you back soon!Warm regards,Teresa Del GuercioConcierge & Gex team
Guest（与好友旅游） 2025-09-01
Fantastisch personeel, heel vriendelijk, service gericht en gewoon ook leuke mensen. Prachtige locatie en Mondrian bedjes bij zwembad zijn inclusief (in tegenstelling tot dat wat soms in de reviews wordt gezegd). Openbare ruimtes als toiletten hebben even wat liefde qua onderhoud nodig. Te veel dingen die stuk zijn, niet werken, of deuren die niet goed sluiten. Oa toiletten bij receptie en ontbijtruimte. Dat is niet 5 sterren waardig.
酒店回复：
Hartelijk dank voor uw uitgebreide en eerlijke feedback.Wat fijn om te horen dat u zo enthousiast bent over ons personeel – we geven uw complimenten graag door aan het team. Ook zijn we blij dat u genoten heeft van onze locatie en de Mondrian ligbedden bij het zwembad. We streven ernaar om onze gasten een ontspannen en gastvrije ervaring te bieden, en het is fijn om te weten dat dit gewaardeerd wordt.We waarderen ook uw opmerking over de openbare ruimtes. U heeft helemaal gelijk: faciliteiten zoals toiletten horen perfect in orde te zijn, zeker binnen een vijfsterrenervaring. We nemen uw feedback serieus en zullen dit intern bespreken om te zorgen dat het onderhoud snel en adequaat wordt opgepakt.Nogmaals dank voor uw bezoek en uw opbouwende opmerkingen. We hopen u in de toekomst opnieuw te mogen verwelkomen, en u dan een nog betere ervaring te bieden.Met vriendelijke groet,Josefina
Guest（Other） 2025-08-01
Great interiors, terrible pool situation. The lack of exclusivity with the pool situation really lets this hotel down. Anyone from theneighbouring hotel (Hyde) can use it and it also offers day passes. It was packed the entire time and despite us staying in the hotel we weren’t able to get a sunbed. The lift system is also poor as it’s so slow. The rooms are lovely and clean and the interiors are great. Some of the staff go above and beyond and some are less helpful. Breakfast was good, and the cocktails are great. But overall - due to the pool I wouldn’t stay here again.
酒店回复：
Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the interiors, cleanliness, and some of the service, as well as our breakfast and cocktails. However, we’re truly sorry the pool experience did not meet your expectations. We understand how important exclusivity and comfort are, and we regret that the shared pool and limited sunbeds impacted your stay.We also appreciate your comments about the lift system and staff, which we will review to ensure more consistent service and improved guest convenience. Your feedback is invaluable as we strive to enhance every aspect of our hotel.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Sincerely,Josefina MorenoGuest Experience Team
Guest（家庭旅游） 2025-07-01
Mancanza di accessori bagno; mancanza toilette piscina ; accesso piscina interdetto a disabili; idem per accesso a spiaggia; mancanza di rimpiazzo biancheria da bagno;musica pomeridiana fastidiosa ( volume troppo alto); troppi servizi a pagamento: parcheggio, lettini mare,/ insoddisfacente servizio camere pomeridiano!
酒店回复：
Grazie per aver condiviso il tuo feedback. Ci dispiace sinceramente per gli inconvenienti riscontrati durante il soggiorno. Siamo spiacenti anche per il mancato rimpiazzo della biancheria da bagno, il volume troppo alto della musica pomeridiana e il servizio camere pomeridiano insoddisfacente. Prendiamo nota inoltre delle tue osservazioni riguardo ai servizi a pagamento, come parcheggio e lettini mare.I tuoi commenti sono molto importanti per noi e saranno condivisi con i reparti competenti per migliorare la qualità del nostro servizio. Speriamo di poterti accogliere nuovamente in futuro e offrirti un’esperienza decisamente migliore.Cordiali saluti,Josefina MorenoGuest Experience Team
Guest（商务旅客） 2025-06-01
First time staying in this part of Ibiza. Hotel is overlooking the beach. Rooms were big and it was pretty quiet.

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-12-01

Guest（Family） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Couple） 2025-09-01

Guest（Other） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（Other） 2025-08-01

Guest（家庭旅游） 2025-07-01

Guest（商务旅客） 2025-06-01

客户评价由实住客人提供的真实点评