Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the standards you expect from Courtyard by Marriott, or the standards we strive to uphold.While we are glad to hear that you found our staff friendly and our lobby welcoming, we are very concerned about the condition of your room and the housekeeping issues you experienced. The concerns you mentioned regarding the room key cover, soiled linens, missing body wash, and the condition of the towels are unacceptable and not reflective of our cleanliness or maintenance expectations. We also regret that you felt the need to clean areas of the room yourself, as this should never be the case.Please know that your comments have been shared with our housekeeping and maintenance leadership teams so these matters can be addressed immediately and corrective steps can be taken to prevent this from happening again.We truly value your feedback, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide the comfortable and high-quality experience you expect from the Courtyard Marriott brand.Thank you again for bringing this to our attention.
Thank you for staying with us!
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our modern hotel, amenities, oceanfront views, and that our front desk team made a great impression. It’s also wonderful to know you appreciated the shower, patio area, firepits, and pool setting.That said, we sincerely apologize for the discomfort you experienced with the mattress and for the condition of the bedding and towels. Providing a comfortable night’s sleep and fresh, high-quality linens is extremely important to us, and we’re very sorry we fell short in these areas. Your comments have been shared with our housekeeping and management teams so we can address these concerns and make improvements.We truly appreciate your honest feedback, as it helps us continue to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that is comfortable in every way.
Thank you for your kind review! We hope to welcome you back again soon!
Thank you so much for staying with us!
Thank you so much for staying with us! We hope to welcome you back again soon!
Thank you for staying with us.
Thank you so much for staying with us!
Thank you for sharing your feedback. We’re truly sorry to hear about the condition of your bathroom and that this was not properly addressed during your stay. This is far below our standards, and we understand how disappointing and unacceptable this must have been.We have shared your comments with our housekeeping team to ensure this is corrected immediately, and we will be reviewing our inspection procedures to prevent this from happening again.
Thank you for staying with us!
