湖泊保护区探索酒店-住客评论

Guest（Family） 2026-02-01
Clean and comfortable. Perfect for a little get away.
Guest（商务旅客） 2025-09-01
good place to stay, nice location.friends staff, and it is very quiet.
酒店回复：
Dear Guest,Thank you for your kind feedback!Looking forward to seeing you on your next trip.Kind regards,Sakia
Guest（与好友旅游） 2025-07-01
房价实施很全，就是家庭旅馆吧
酒店回复：
Dear Guest,Thank you for sharing your feedback and for highlighting our amenities, service, and value for families. We’re pleased to know you enjoyed your stay overall. We also appreciate your comment on cleanliness and will share this with our housekeeping team to further improve. We look forward to welcoming you and your family again soon.Kind regards,Quest Sanctuary Lakes Team
Guest（家庭旅游） 2025-03-01
Excellent place
酒店回复：
Dear Guest,Thank you for your kind feedback!Looking forward to seeing you on your next trip.Kind regards,Sakia
Guest（情侣） 2025-03-01
I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word "black" merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said " I got you!". Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.
酒店回复：
Thank you for taking the time to share your experience. We sincerely regret that your stay was disrupted due to excessive noise from other guests. Ensuring a comfortable and peaceful environment for all our visitors is our priority, and we appreciate your patience in this unfortunate situation.We understand how distressing it must have been, and we are grateful that you brought it to our attention. As you mentioned, our team responded promptly by contacting the authorities and taking necessary actions to prevent such incidents in the future. We truly appreciate your understanding that this was an isolated occurrence, and we are pleased to hear that you still recommend our apartments despite the inconvenience.We value your feedback and will continue working to ensure all our guests have a pleasant and restful experience. Should you choose to stay with us again, we would love the opportunity to provide you with a more enjoyable visit. Please do not hesitate to reach out to us directly for any future bookings.
Guest（家庭旅游） 2024-07-01
离市中心有一定距离，但服务人员态度很友好
酒店回复：
Thank you for the honest review. We appreciate the feedback and hope to welcome you back soon! Kind regards, The QSL Team.
Guest（家庭旅游） 2024-01-01
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酒店回复：
Dear Guest,Thank you for the feedback. I am sorry to hear that your was not as pleasant as you expected. We do apologise for your inconvenience.Kind regards,QSL Team
Guest（商务旅客） 2023-10-01
房间超级大两层都带大厨房
酒店回复：
Dear Guest, Thank you so much for lovely feedback! We would love to see you again. Kind Regards, QSL Team
Guest（情侣） 2023-06-01
A place for rejuvenate and value for money. Location: we did not rent a car, but can go there from CBD by train (30 mins) and bus (10 mins). If you catch the 496 bus from Laventon, it takes a 8 mins walk to the hotel off the bus stop, If you take 497 from Williamslanding, it takes 18 minutes, but you can shop at the centre (Coles, Aldi, K-Mart and Chinese supermarket), eat at different restaurants, and have manicure or massage. Facilities: the unit is well equipped with cooking utensils, we cooked our breakfast. There is no buffet breakfast but a la carte menu at the country club. The country club has gym and swimming pool too. Nearby attraction: we went to Werribee zoom, Weribee Park, Werribee Mansion, Joseph's resturant. The zoo has a safari bus which is a great attraction. Staff: the staff is helpful. We requested a lake view room one day before. They helped us by calling the cleaner as our check in day is a public holiday. Much appreciated.
酒店回复：
Dear AC,Thank you so much for lovely feedback!We would love to see you again.Kind Regards,QSL Team
Guest（家庭旅游） 2023-02-01
在墨尔本西区，临近高尔夫球场，环境优美，附近有超市和华超还有火锅店麻辣烫，很方便。距离city 和阿威隆机场30分钟车程，已经是第三次入住了，客服很给力，厕所反锁打电话後，十分钟就来给开锁了
酒店回复：
Dear Guest,Thank you so much for the feedback! We are pleased to hear that our lovely staff could assist you with resolving any issues that occurred during your stay.We would love to see you again. Kind Regards, QSL Team

湖泊保护区探索酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-02-01

Guest（商务旅客） 2025-09-01

Guest（与好友旅游） 2025-07-01

Guest（家庭旅游） 2025-03-01

Guest（情侣） 2025-03-01

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-01-01

Guest（商务旅客） 2023-10-01

Guest（情侣） 2023-06-01

Guest（家庭旅游） 2023-02-01

客户评价由实住客人提供的真实点评