特内里费岛里乌宫酒店-住客评论

Guest（Other） 2026-02-01
Excellent staff. Very good position in Costa Adeje. Good food. Pool area very well maintained and communal areas generally excellent. Reasonably priced pool bar for lunch/coffee/ beers. Overall a good hotel and the best we’ve stayed in at Costa Adeje. Minor quibbles: the gym was small and fairly limited equipment, no tennis courts etc which some would expect at a 5 star hotel. The perennial problem of beds being reserved by people in the middle of the night was annoying but difficult for the hotel to address. The towels in the room are thin and not what you’d expect in a 5 star hotel but these are minor points.
Guest（Other） 2026-02-01
We booked a double room with sea view directly with hotel and requested the 5th floor - we were allocated the 3rd floor thus not such a good view. The room was spacious and clean, with a large comfortable bed. We prefer a separate bathroom but the bathroom 'wall' is actually a very large piece of frosted glass and provides a clear view of the person using the shower. At night if you need to use the bathroom the light illuminates the whole bedroom which is not conducive for someone trying to sleep!!!! Most of the staff are very friendly and helpful - apart from those on reception. We had a late return flight and requested a late checkout. We were told we could only have 2 hours at 20 euros an hour which we accepted and had to confirm the night before departure. When we returned to reception to 'confirm' our 2 hour checkout we told by an aggressive female receptionist that we could only have 1 hour. The hotel was not at full capacity and we wasted an afternoon. Certainly not 5* The breakfasts were plentiful as were the evening buffets with freshly prepared dishes on offer. The a la carte meal at the Spanish restaurant was good. However the meal at Krystal was abysmal. The Partridge pate tapas had a sugary grilled topping which was unpleasant. The crispy duck confit with goats cheese, samphire and pear were two large 'spring rolls' that were akin to cardboard, the 'crispy' duck filling was soggy as it was in a cheese sauce. No samphire could be seen, the spring rolls were placed on a pile of mixed salad leaves without any dressing. We did not eat much of this dish. The roast suckling pig was a piece of luke warm pork with a strange topping that certainly was not crackling. It was placed on a bed of cold dried apricots with a side of cold mash. The grilled beef tenderloin was anything but tender and indeed was very tough. The smoked cheesecake smelt and tasted like smoky bacon crisps - most unpleasant. Thus we left most of our meal as did several adjoining tables. The location is good and opposite a beach. However the early morning brigade of people saving loungers was in full force - the staff never moved any towels despite some of the loungers never seeing a human till midday!!! Thus our high hopes for a luxury break were dashed and we will not return as there were too many elements that were not 5* worthy.
Guest（Other） 2026-01-01
We last visited the Riu Palace 10 years ago and recently stayed for a week 30/11 - 7/12. We were not disappointed with all aspects, it is just as we remembered, the staff were so attentive, our flight was delayed so we missed dinner but a meal was laid on for us. Delicious food experiences every day & extremely high standard of cleanliness. We have already booked for 2 weeks in 2027,
Guest（Other） 2026-01-01
Booked through the RIU website direct opting for a room with a sea view. On arrival we were disappointed to say the least. It was a room with a pool view at best. On complaining we were told that all rooms that faced the sea were classed as sea view by their definition. Misleading to say the least. You need a room on at least the 4th of 5th floor to have any chance of seeing the sea. Heaven knows what a room with a partial sea view is. Other than that everything else was great. We feel overcharged for what we received
Guest（其他） 2026-01-01
Onestamente la struttura ha poco del 5 stelle: siamo rimasti molto delusi dalla spa (che assolutamente é molto lontano da ciò che dovrebbe essere una spa) e soprattutto dalla palestra che è un buco con pochissimi attrezzi ed alcuni anche molto vecchi e fuori uso La nota positiva è la posizione , la piscina e il Cibo che è di qualità Ps i letti matrimoniali sono 2 letti avvicinati con lenzuola separate ! Ditemi voi se si può parlare di un 5 stelle
Guest（情侣） 2026-01-01
Wir waren fast drei Wochen im Rui. Sch?nes Hotel in sehr sch?ner Lage. Hier am Ende der Costa Adeje am Rande von La Caleta ist der Trubel nicht so gro?. Wir hatten ein sch?nes Zimmer im 5 Stock mit Meerblick. Der Atlantikblick bis endlos und die Sonnenunterg?nge sind sehr sch?n. Das Essen ist auch gut für dieses gro?e Hotel. Der Service passt und alle sind sehr freundlich. Das Highlight dieses Hotels ist die Restaurant und Eventebene im 6. Stock. Toller Blick übers Meer und Adeje. Auch die Abendunterhaltung ist z.T. hochkar?tig. Die Getr?nkepreise sind vollkommen o.k und es wird immer sehr gro?zügig eingeschenkt . Alles in Allem ein sch?ner Aufenthalt. Aber wie überall wird in dem sehr gro?en Garten mit genügend Liegem?glichkeiten schon am frühen Morgen reserviert. Der Altersdurchschnitt ist im Hotel sehr hoch ( obwohl wir auch nicht mehr die jüngsten sind) haben uns aber mit Anfang 70 zu den jüngeren gez?hlt. Die Promenade direkt vor dem Hotel ist sehr gut angelegt und l?dt zu langen Spazierg?ngen ein. Danach ein Sundowner an der Bar direkt am Adults Only Pool. Sehr l?ssig und aufmerksam sind vor allem Laura und Camillo die immer für gute Stimmung sorgen. Alles in allem hat es uns sehr gut gefallen auch wenn die Ecke von Teneriffa sehr touristisch ist. Wir haben auch eine geführte Bustour zum Teide u.w. gemacht. War interessant, h?tten wir aber mit unserem Mietwagen genauso machen k?nnen zu einem Bruchteil des Preises. Das Klima mit 22-26°C war angenehm. Man braucht im Dezember abends aber eine Jacke im freien .
Guest（Other） 2025-12-01
Our 5th time here and it doesn’t disappoint. The staff make you feel so welcome, the hotel is kept impeccably clean. Our room was very well located on the ground floor with beautiful views of the sunset. The buffet was busy at times, but it was easy enough to be seated in the outside area, which we prefer. A great selection of food from the buffet and a different roasted joint each night. The evening entertainment was mediocre, but that’s not what we were there for. Domino were the best while we stayed. Sun loungers were not a problem unless you wanted to be by the infinity pool, but we preferred to be in a quieter area with more space around you. The Sunshine bar was a great place to chill and relax before getting ready for dinner and a big shout out to Camilo, Theresa and Laura who made us so welcome every afternoon.
Guest（Family） 2025-11-01
Fabulous holiday! The resort is beautiful, and the food is very good, although we did find that the meat and fish were often served a little on the rare side or even row. The swimming pools are fantastic, and the beach right in front of the resort is a real bonus. The staff are friendly and courteous, and the whole place is spotless. Rooms are spacious. A few minor improvements that could really make it feel like a true 5 star: ? The access area at the front of the hotel, where cars park, should be better lit. We went for a walk one evening and all the lamps were switched off, making it quite hard to see. ? For a five-star hotel, the bathrooms could include a few more complimentary toiletries such as cotton pads, shower caps, etc. ? Drinks are a bit pricey, and we noticed several guests choosing not to order any at dinner. Slightly more reasonable prices would likely encourage more people to buy them. ? The safe was also quite expensive, and it didn’t make much sense that it became free from November onwards. It felt a bit petty to have to pay for it just for the last few days of October. A 5 star hotel should offer it as complimentary. ? lack of any sports facilities, even table tennis ? lack of a room to watch any sports on tv ? No little “extras” like fruit water by the pool Overall, it’s a fantastic hotel, but in a few areas it didn’t fully live up to a five-star standard. Some aspects felt more like cost-saving measures than thoughtful touches, so not every detail conveyed that guest comfort was the top priority.
酒店回复：
Dear Cristina, It is gratifying to read reviews like yours, as it encourages us to continue improving every day. It is very important for us, that our guests leave with the pleasant sensations with which you stayed. We only wish that you come back soon to visit us and, offer you a new and pleasant experience. Kind regards, Hotel Riu Palace Tenerife Online Reputation Management
Guest（Couple） 2025-11-01
We stayed at the RUI Palace Tenerife in October,? this was our first time staying at a RUI hotel, but most certainly will not be our last.? The hotel was beautifully decorated, kept meticulously clean and felt very spacious .? From the moment we arrived and throughout our stay everything was exceptional. Our room was a junior suite, on the 9th floor (906) and it was kept spotless by our wonderful housekeepers.? There was lots of space, quality towels and linen, robes and slippers, a jacuzzi in the bathroom as well as a rain shower and quality toiletries.? The double size balcony had fantastic views, two reclining chairs, a table and two additional sun loungers.? It was so nice to retreat to our balcony and enjoy the views and amazing sun sets. As part of the junior suite you had dedicated Balinese beds, in the adult only area of the sun and pool terrace.? These were very comfy, to provide extra privacy we would suggest some low level bushes are placed at the front of the terrace for privacy from the walkway below, but without spoiling the view.? There were always sun loungers and towels available.? The pool bar service was speedy and efficient. The food was excellent with plenty of choice and lots of variety.? We would suggest better labelling and segregation of vegetarian/ vegan options but the food was plentiful, even towards the end of service.? Drinks were reasonably priced and again lots of choice. Finally, the staff, they really are the heart of the hotel and great ambassadors for the RUI brand and would be one of the main reasons we would stay again at a RUI hotel.? Everyone we met was genuinely happy, friendly and wanted to make sure your stay was the best it could be.? We cannot list? all the names ( sorry) but a special mention to Jamie and Angy in the restaurant and also our wonderful housekeepers.? We would also like to especially mention the reception staff who were on duty when we arrived on the 17th October at approximately 9.30pm.? Whilst checking in a fellow guest had a nasty fall, the reception staff quickly ran to assist the lady, they called for a doctor, helped and stayed with her offering reassurance and making sure she was ok, showing great empathy and genuine concern for their guest.? Overall we would recommend this hotel, we had a great stay and can’t wait to return.
酒店回复：
Dear Hayley, Thank you very much for your comment, we are glad that you have rated our hotel so positively, as the opinion of our guests is very important to us. We sincerely hope to welcome you again soon in one of our facilities. Kind regards, Hotel Riu Palace Tenerife Online Reputation Management
Guest（Couple） 2025-11-01
The Riu Palace Tenerife was an excellent choice being in a great location away from the busy area of Adeje. The hotel and its grounds were very well maintained with plenty of sun beds, the staff always friendly and helpful. Rooms very quiet and large, beds very comfy with tea/coffee making facilities plus free to use safe. Check out views from outside bar area on 6th floor especially at sunset with a drink. Good choice of good and nightly choice of live entertainment
酒店回复：
Dear Steve, We truly appreciate your feedback. It motivates us deeply and shows us that our work is yielding the desired results. We sincerely wish to have you back in the future at our facilities, with the promise of offering you a stay that exceeds your previous expectations. Kind regards, Hotel Riu Palace Tenerife Online Reputation Management

特内里费岛里乌宫酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（情侣） 2026-01-01

Guest（Other） 2025-12-01

Guest（Family） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

客户评价由实住客人提供的真实点评