Thank you for your feedback, Sharon. We’re really pleased to hear you enjoyed the evening entertainment, found your room clean, and loved the stunning sea view.However, we are very sorry to learn about the issues you experienced. The shower temperature, faulty hairdryer and your concern regarding the fire alarm are all matters we take extremely seriously. These have now been escalated to our maintenance and safety teams for immediate investigation and correction.We are also sincerely sorry about the mouldy bread you encountered at breakfast — this is not acceptable, and our kitchen team have already reviewed stock rotation and monitoring to ensure this cannot happen again.We truly appreciate you bringing these matters to our attention, as it allows us to put things right. We hope you will consider staying with us again so we can provide the smooth and enjoyable experience you should have received.Warm regards,The Jubilee Hotel Team
Thank you so much, Peter, for this absolutely incredible review — it truly means the world to us. Reading your words has put the biggest smile on the faces of our whole team. We’re thrilled that you felt so welcomed and at home here; creating that warm, down-to-earth, family atmosphere is exactly what we strive for, so it’s wonderful to know it came across so strongly during your stay.We’re delighted that you enjoyed the room amenities, entertainment options, spa treatments, food, and the friendly community feel throughout the hotel. Hearing that you’d recommend us for both business and leisure is one of the highest compliments we could receive.And thank you for sharing your photos — they look absolutely stunning and capture the spirit of your stay beautifully.It was a pleasure having you with us for the week, and we truly hope to welcome you back again soon. Guests like you make everything we do feel worthwhile.Warmest regards,The Jubilee Hotel Team
Thank you so much for taking the time to share your feedback, Donald — we truly appreciate it and are so glad you enjoyed your stay overall.We’re sorry to hear that you found it difficult to find a quiet space to unwind. The bar can certainly get lively during our entertainment evenings, but we do have a few more peaceful spots such as our lounge area and garden spaces that are ideal for relaxing with a drink or a chat. We’ll make sure our team highlights these options more clearly for future guests.We also appreciate your comments regarding the activities — it’s helpful feedback, and we’ll look at how we can make pricing and inclusions even clearer.Thank you again for staying with us and for your kind 8/10 score. We hope to welcome you back for another enjoyable stay soon.Warm regards,The Jubilee Hotel Team