纽约48LEX酒店-住客评论

Guest（Other） 2026-02-01
Bedroom too small andn only one desk chair to seat. I had to seat on the BED to watch tv. watchTV tonsit on the
酒店回复：
Dear Guest,It is always a pleasure to see that we were successful in providing our guests with a memorable stay. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. We regret the inconvenience and want you to know that our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you again for taking the time to share your visit, and we hope to welcome you back soon.Best Regards,Abbey RaderGeneral Manager
Guest（Other） 2026-01-01
Everything was excellent. Rachel at the front desk is thee best. She always warm and welcoming.
酒店回复：
Dear Guest,Thank you for this outstanding review, and for selecting Hotel 48LEX for your time in NYC. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members, such as Rachel; we'll be sure to share your kind words with them as well as our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Best Regards,Abbey RaderGeneral Manager
Guest（Other） 2026-01-01
The staff was great and provided exceptional customer service. The rooms could use additional detail in cleaning the walls, which had visible dirt, and under the bed, it seemed that they didn't vacuum underneath. Aside from that the it was a pleasant stay.
酒店回复：
Dear Guest,Your kind comments and excellent rating are greatly appreciated by all of us here at Hotel 48LEX. It was delightful to learn that the thoughtful service from our dedicated associates exceeded your expectations. However, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Best Regards,Abbey RaderGeneral Manager
Guest（其他） 2026-01-01
This hotel is not a 4.5 star hotel by any means. The mattress was very old and springy. Shower pressure was weak. Coffee cups were dirty and stained. Didn’t have spoons or mixing sticks. Chair had a lot of debris and crumbs on it. Closet door handles were sticky and dirty. The room door had a pretty large gap between it and the floor. You could hear everything in the hallway, especially the rattling or the pipes and elevator doors. Constantly woke up by it and the large clank and hiss when the heat would turn off. You’re better off staying a Hilton garden inn or similar.
酒店回复：
Dear Guest,Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your mattress uncomfortable. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best Regards,Abbey RaderGeneral Manager
Guest（商务旅客） 2026-01-01
Charming! Me and business partners appreciated the welcome.
Guest（其他） 2025-12-01
I was very disappointed with this hotel. For the price we paid I had much higher expectations. I arranged through the hotel to be picked up from the airport. They forgot about us and didn’t show up for an hour yet we were still charged full price by the cab company. I’m not sure if the hotel or the cab company was at fault because neither took ownership. The hotel attendant did give us a room upgrade and that is the only reason I’m giving this hotel two stars. The staff was very nice. As far as the hotel goes, it’s outdated the room was not that clean. The full wall of windows made it very drafty. I guess the windows need to be sealed. The walls have scratches and scuffs on it and the carpet was really gross and dingy. They give you a $25 breakfast voucher for one person per day and the food at the restaurant below the hotel was not that great and super expensive. You have to pay the extra taxes and tip so the meal is not exactly free. Again I’m only giving this hotel two stars because the hotel staff was very nice and friendly. I would not recommend this hotel or stay there again.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry for the frustrations you experienced, particularly with the airport pickup and the inconvenience it caused, as well as the concerns regarding room condition and comfort. We also regret that the dining experience did not meet your expectations. At the same time, we are pleased to hear that our staff provided a friendly and helpful experience during your stay. Your comments are important to us and will be reviewed carefully to help improve both our services and guest comfort. We sincerely apologize for the disappointment and hope to provide a better experience in the future.Best Regards,Abbey RaderGeneral Manager
Guest（其他） 2025-12-01
The hotel was clean and the staff was attentive. The negative was the valet parking which was very expensive and there was an additional charge to take the car in and out. We also were not able to take advantage of the breakfast every more because the restaurant did not honor hotel guests unless you sat at the counter. Tables were reserved for the restaurant guests!! I mentioned this to the hotel and they said that the manager would get in touch with me. We were there for four days and heard nothing. We were expecting a credit because we had to eat off premises.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed your clean, comfortable room and appreciated the care and attentiveness of our team. That said, we sincerely apologize for the concerns regarding the valet fees and any frustration this caused, and we appreciate your patience as we review this matter. We’re also truly sorry that the breakfast issue disrupted your stay and that a timely solution was not provided; this is certainly not the experience we want for our guests. Your comments have been escalated, and a member of our team will contact you directly. It was a pleasure hosting you, and we hope to welcome you back to Hotel 48LEX for a smoother, more enjoyable visit.Best Regards,Abbey RaderGeneral Manager
Guest（家庭旅游） 2025-08-01
Убирались каждый день
Guest（商务旅客） 2025-07-01
??? ??????, ??? ?? ???? ?????.
Guest（情侣） 2025-04-01
17年住过一次，房间维护得很好，满意

纽约48LEX酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（商务旅客） 2026-01-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（家庭旅游） 2025-08-01

Guest（商务旅客） 2025-07-01

Guest（情侣） 2025-04-01

客户评价由实住客人提供的真实点评