客户评价 由实住客人提供的真实点评

酒店回复：

Dear Mr. Enping,非常感谢您选择入住我们酒店并分享您的入住体验。感谢您对早餐品质、晚餐价格以及免费机场接送服务的认可，我们很高兴这些方面能为您的旅程带来便利与价值。同时，对于您提到泳池水质让您感觉不够乾净，我们深表歉意。您的反馈对我们非常重要，我们会立即与相关团队跟进，加强维护与检查，确保为客人提供更加舒适的环境。关于酒店周边以稻田为主、餐饮选择较少的情况，我们理解这可能会给部分客人带来不便。不过这也为喜欢安静与自然景观的旅客提供了放松的氛围。我们的团队也非常乐意协助安排交通或提供外出用餐的建议。感谢您的宝贵意见，期待未来能再次欢迎您，为您带来更加完美的入住体验。Sincerely yours,Iwan

酒店回复：

Dear Valued Guest,Greeting from Swiss-Belcourt Lombok,Thank you very much for taking the time to share your feedback.We truly appreciate your comments and sincerely apologize for the inconveniences you experienced regarding the room size, cleanliness, and noise from the main road. Your feedback has been taken seriously and shared with our management and housekeeping teams to ensure improvements are made, especially in maintaining room cleanliness and minimizing noise disturbance where possible.At the same time, we are glad that you appreciated our strategic location near the airport, which is one of the key reasons many guests choose to stay with us.We would be extremely grateful if you would consider adjusting your rating into 10/10, as your feedback helps us grow and motivates our team to continuously improve our service. Should you give us another opportunity to welcome you back, we would be more than happy to provide a better room arrangement for a more comfortable stay.Thank you once again for your valuable input, and we hope to regain your full confidence in the future.Sincerely yours,Iwan

酒店回复：

Dear Mrs. Rozaimi,Thank you for sharing your detailed review ??We’re glad to hear that you enjoyed your stay and found our location near Lombok International Airport convenient. It’s great to know the airport transportation arrangement, including the free shuttle schedule and private pick-up service, worked well for you and that our driver assisted you smoothly upon arrival.We truly appreciate your kind words and look forward to welcoming you back to Swiss-Belcourt Lombok on your next visit ???Best regards,Iwan

酒店回复：

Dear Mr. Almeida,Thank you very much for your kind review and for recommending our hotel. We are delighted to hear that you enjoyed your stay, especially our friendly and helpful staff as well as the tasty breakfast.Your positive feedback is truly motivating for our entire team and encourages us to continue delivering the best possible service to our guests. It was a pleasure having you with us.We sincerely look forward to welcoming you back again in the future.Sincerely yours,Iwan

酒店回复：

Dear Valued Guest,Thank you for your feedback ??We’re delighted to hear that you found everything awesome and had an overall great experience with us. At the same time, we appreciate your honest note regarding cleanliness. Please rest assured that your comment has been shared with our housekeeping team so we can continue to improve and provide an even better stay.We truly value your feedback and hope to welcome you back again soon.Warm regards,Iwan

酒店回复：

Dear Mrs. Gina Marie,Thank you very much for sharing your positive feedback. We’re delighted to know that you found our hotel ideal for a stopover and appreciated the spacious room, in-room amenities, waterfall shower, swimming pool, and on-site restaurant. We’re also glad our convenient location near the airport and nearby supermarket added to your comfort.Your kind review truly motivates our team, and we hope to welcome you back again in the future.Sincerely yours,Iwan

酒店回复：

Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We truly appreciate your comments regarding our strategic location near the airport and the convenience it offers for guests with early transfers or late arrivals. We are also glad to hear that the journey to Mataram was smooth and manageable.We are very sorry to learn about the unpleasant experience you encountered with the airport transportation upon arrival. Please kindly allow us to clarify that the transportation service you mentioned was not arranged nor operated by our hotel, and the charges imposed by the driver were beyond our control. We sincerely regret that this situation caused discomfort and left a negative impression at the beginning of your stay.Your feedback is very valuable, and we agree that pre-booking an official airport transfer—either through the hotel or a trusted platform—is the best option, especially during nighttime, to ensure transparency and comfort. We will also use your comments to better inform future guests upon arrival.Once again, we apologize for the inconvenience experienced and truly appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more pleasant experience.Sincerely yours,Iwan

酒店回复：

Dear Mrs. Yahui,非常感谢您给予我们的高度评价。我们很高兴得知您对住宿环境、实惠的价格以及酒店靠近机场的便利位置感到满意。您的推荐对我们来説意义重大。期待未来再次欢迎您的到来，并为您提供更加愉快的入住体验。Best regards,Iwan

酒店回复：

Dear Valued Guest,感谢您分享入住体验。很高兴得知您在看完海后顺利抵达酒店并顺利沟通，也感谢您对酒店餐厅及具有当地特色美食的肯定。关于房间空间方面的反馈我们已悉数记录，非常感谢您的理解。正如您所提到的，酒店最大的优势之一是靠近机场，方便行程安排。期待未来有机会再次为您服务。Sincerely yours,Iwan

酒店回复：

Dear Valued Guest,Thank you for sharing your detailed feedback about your recent stay with us. We’re delighted to know that you enjoyed the cleanliness of our rooms and appreciated the pool, facilities, and souvenir shop on our property.We’re sorry to hear that the pool was unavailable during your visit — your comment has been noted, and our team will work to ensure it remains accessible for all our guests. Regarding the location, while we are situated near the highway for easy access to the airport, we’re glad that you found our in-house amenities convenient and fairly priced.We also appreciate your note on the airport transfer service. We aim to provide reliable transport for all flight schedules, including late-night departures and arrivals.We hope to welcome you again on your next visit.Best regards,Iwan