香港港威酒店-马哥孛罗-住客评论

Guest（与好友旅游） 2026-01-01
非常满意服务态度好接待很贴心又愿意帮忙房间很大十分整洁很好的体验
Guest（Family） 2025-12-01
Location: closed to the luxury shopping mall, to MTR about 10mins by foot. Overall service : Room type- I booked the rooms based on the pictures from trip.com that we need bath tubes. Hotel claims the pictures are not updated and cannot offer the same. After negotiated with Hotel, they agreed to change the room for us tomorrow. Next days, I took a bath after a long work day. After that I smell a very bad smell fm washroom, and then found out water leakage from washroom all over the floor. Very stinky and dirty. Due to late night, I have cleaned the floor by myself. I called and made a complaint. The on duty manager would just offered me a breakfast buffet to settle the case. Overall it was an unpleasant experience.
酒店回复：
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest（Family） 2025-12-01
Great service! Arrived quite late at night but bellboys were available to help me with my baggage. Checking in was smooth however I would say description that listed what services were included with the room was a bit confusing, trip.com said we get access to the lounge but then concierge said because of the plan we chose, we don’t. My birthday is in January and they arranged cake, chocolate and wine for us the next day! the fact that they noticed this detail and arranged this was very touching and nice of them! Housekeeping staff were marvellous, especially Summer on the 7th floor. She did a great job, she was very careful with our personal belongings, detail oriented, and attentive. Made our stay wonderful, very warm. Housekeeping summer 工作认真及很细微的物件，他都留意到同好细心！? Summer
酒店回复：
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest（商务旅客） 2025-12-01
地理巨好，在海港城，吃饭购物超方便；房间可看海景，这个面积在尖沙咀已经非常好的～服务员非常热情，看到人积极帮忙拿行李～
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（家庭旅游） 2025-12-01
去九龙金巴利街取护照，住这里很方便，步行十分钟就能到。购物当然很方便啦。酒店早餐真的是太好吃了，很丰富。
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（商务旅客） 2025-12-01
距离西九龙火车站很近，周边美食很多，海港城吃喝玩乐买买买，走几步就到海边吹海风很舒服，可以再来的设施：好衞生：好环境：好服务：好
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（家庭旅游） 2025-12-01
地址位置非常方便，楼下就是海港城。设施有点老旧了，而且刚进房间有股霉味。反应后前台给我们送来了空气净化器。不过这个价格在HK也没法要求更高了吧
酒店回复：
尊敬的贵宾:感谢阁下入住及能抽空分享于港威酒店的住宿体验。关于气味问题为阁下带来不便，我们深表歉意。酒店将尽力推行所有可行措施以改善气味问题。正是您的宝贵意见帮助我们不断改进细节，提升服务质量。在此，我代表本酒店管理层和全体员工对您表示由衷的感谢。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（家庭旅游） 2025-12-01
酒店位置优越就在商场，出入方便，服务也很好，带的转换插头不能用前台立马安排客房服务送上来，半夜买泡麪没有叉子客房服务安排了酒店餐厅送上来，下次再会！
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（情侣） 2025-12-01
超级点赞king经理同Jacky！！！！我今天生日，送了一个大惊喜给我，红酒，蛋糕，巧克力，还有生日快乐的祝福服务满分，惊喜满分！非常有heart～～下次来香港绝对继续住这家酒店！！！！而且房间很大，性价比很高！赞
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启
Guest（Traveling with friends） 2025-11-01
位置很好环境衞生早餐很多选择柜枱服务态度很好去哪里都很方便厕所洗澡水压大还有送水果下次还会入住！！！
酒店回复：
尊敬的贵宾:很高兴阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理魏嘉兴谨启

香港港威酒店-马哥孛罗

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Traveling with friends） 2025-11-01

客户评价由实住客人提供的真实点评