香港港威酒店-馬哥孛羅-住客評論

Guest（與好友旅游） 2026-01-01
非常滿意服務態度好接待很貼心又愿意幫忙房間很大十分整潔很好的體驗
Guest（Family） 2025-12-01
Location: closed to the luxury shopping mall, to MTR about 10mins by foot. Overall service : Room type- I booked the rooms based on the pictures from trip.com that we need bath tubes. Hotel claims the pictures are not updated and cannot offer the same. After negotiated with Hotel, they agreed to change the room for us tomorrow. Next days, I took a bath after a long work day. After that I smell a very bad smell fm washroom, and then found out water leakage from washroom all over the floor. Very stinky and dirty. Due to late night, I have cleaned the floor by myself. I called and made a complaint. The on duty manager would just offered me a breakfast buffet to settle the case. Overall it was an unpleasant experience.
酒店回復：
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest（Family） 2025-12-01
Great service! Arrived quite late at night but bellboys were available to help me with my baggage. Checking in was smooth however I would say description that listed what services were included with the room was a bit confusing, trip.com said we get access to the lounge but then concierge said because of the plan we chose, we don’t. My birthday is in January and they arranged cake, chocolate and wine for us the next day! the fact that they noticed this detail and arranged this was very touching and nice of them! Housekeeping staff were marvellous, especially Summer on the 7th floor. She did a great job, she was very careful with our personal belongings, detail oriented, and attentive. Made our stay wonderful, very warm. Housekeeping summer 工作認真及很細微的物件，他都留意到同好細心！? Summer
酒店回復：
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest（商務旅客） 2025-12-01
地理巨好，在海港城，吃飯購物超方便；房間可看海景，這個面積在尖沙咀已經非常好的～服務員非常熱情，看到人積極幫忙拿行李～
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（家庭旅游） 2025-12-01
去九龍金巴利街取護照，住這里很方便，步行十分鐘就能到。購物當然很方便啦。酒店早餐真的是太好吃了，很豐富。
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（商務旅客） 2025-12-01
距離西九龍火車站很近，周邊美食很多，海港城吃喝玩樂買買買，走幾步就到海邊吹海風很舒服，可以再來的設施：好衞生：好環境：好服務：好
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（家庭旅游） 2025-12-01
地址位置非常方便，樓下就是海港城。設施有點老舊了，而且剛進房間有股霉味。反應后前臺給我們送來了空氣凈化器。不過這個價格在HK也沒法要求更高了吧
酒店回復：
尊敬的貴賓:感謝閣下入住及能抽空分享于港威酒店的住宿體驗。關于氣味問題為閣下帶來不便，我們深表歉意。酒店將盡力推行所有可行措施以改善氣味問題。正是您的寶貴意見幫助我們不斷改進細節，提升服務質量。在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（家庭旅游） 2025-12-01
酒店位置優越就在商場，出入方便，服務也很好，帶的轉換插頭不能用前臺立馬安排客房服務送上來，半夜買泡麪沒有叉子客房服務安排了酒店餐廳送上來，下次再會！
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（情侶） 2025-12-01
超級點贊king經理同Jacky！！！！我今天生日，送了一個大驚喜給我，紅酒，蛋糕，巧克力，還有生日快樂的祝福服務滿分，驚喜滿分！非常有heart～～下次來香港絕對繼續住這家酒店！！！！而且房間很大，性價比很高！贊
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟
Guest（Traveling with friends） 2025-11-01
位置很好環境衞生早餐很多選擇柜枱服務態度很好去哪里都很方便廁所洗澡水壓大還有送水果下次還會入住！！！
酒店回復：
尊敬的貴賓:很高興閣下滿意及分享是次于港威酒店的住宿體驗。期待您再次下榻港威酒店。區域總經理魏嘉興謹啟

香港港威酒店-馬哥孛羅

客戶評價 由實住客人提供的真實點評

Guest（與好友旅游） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（情侶） 2025-12-01

Guest（Traveling with friends） 2025-11-01

客戶評價由實住客人提供的真實點評