This hotel has the best service I’ve seen at a hotel so far. Everything was on point. The moment we got out of the taxi, the bellhop carried our bags inside. While checking in, we were given some water and a map with a quick run down of tourist attractions in Liuzhouz. We were allowed to check in early and even got a room upgrade.
Laundry facilities were convenient and the staff helped us do our laundry. Once done, they even folded the laundry for us. Our laundry took extra long, and the staff were willing to do our laundry for us, fold it, and then deliver it to our stored luggage. The service was impeccable, and I’m very surprised that a random hotel in Liuzhou, China rivals the Ritz & Mandarin Oriental in service.
However, there were a few items of improvement. The “gym” is in an abandoned floor basically which is very odd and weird. I only know this as I had to transit via the floors through the stairs to get to the laundry (18F) from our room (16F) as the hotel only has 2 elevators which are slow and constantly full of people. Our room upgrade wasn’t that much of an upgrade and arguably it was a downgrade. Granted, it allowed us to check in early, but still. The room we were upgraded to was the “Smart Room” but that’s about 100 sqm smaller than the room we booked and is only an upgrade of $2. In my opinion, the bigger room should the better one.
The couch was as comfortable as sitting on a piece of granite. It wasn’t very comfortable.
I would stay here again for the service and hospitality alone. 9/10.
Upon arrival, the short-haired female hotel manager kindly offered me a complimentary room upgrade. Both the manager and the hotel staff were consistently courteous and greeted guests warmly whenever they entered the hotel. The room was impeccably clean and well-equipped with all necessary amenities. Additionally, the hotel is conveniently located with easy access to nearby tourist attractions. Thank you for a truly pleasant stay.
