里士满兰德购物商场酒店-住客评论

Guest（与好友旅游） 2025-11-01
super comfortable，such a nice hotel. located in the central
Guest（Other） 2025-11-01
Good location I did not aware the check in time end at 6pm, thank you for the hotline staff for spending 20mins to help me get a room.
Guest（Other） 2025-10-01
The room is near the rundle mall and there was noisy at night with around pubs and walks.
酒店回复：
Thank you for leaving a review! Your feedback is invaluable to us. We've taken note of your concerns regarding the noise level around our hotel. We'll be looking how we can improve our guests experiences through noise cancelling amenities.Kind regards,The Richmond Hotel
Guest（Other） 2025-10-01
Convenient for shopping & dining in the CBD. We stay here regularly while in the city, & love that we can walk everywhere.
酒店回复：
Thank you for leaving a review! We're pleased to hear you've been able to take advantage of our central location! It's always a pleasure hosting your stay.We hope to see you soon.Kind regards,The Richmond Hotel
Guest（Couple） 2025-09-01
Great location and considering where it is, it’s relatively quiet. It’s a bit annoying that the front desk isn’t open on Sunday’s but it’s only a small issue.
酒店回复：
Dear Leah,Thank you for taking the time to leave your review. I am delighted to hear that you found our location excellent and that you enjoyed a peaceful stay.I apologise for any inconvenience caused by our front desk being closed on Sundays. Your feedback is very important to us, and I will ensure that this matter is reviewed so we can consider ways to improve our service.We greatly appreciate your 10/10 rating, and we look forward to the opportunity of welcoming you back in the future.Kind regards,The Richmond Hotel
Guest（与好友旅游） 2025-09-01
非常好，谢谢！
Guest（情侣） 2025-08-01
Hotel has no reception on sundays, so need to do after hours check in. No signs etc where keypad is? After hours phone number just kept disconnecting. Room was old. Bathroom cabinet door fell off.
酒店回复：
Thank you for your feedback. We regret that your experience did not meet expectations. We have noted your comments regarding the after-hours check-in process and the condition of the room. We appreciate you bringing these matters to our attention. We look forward to welcoming you again.
Guest（情侣） 2025-07-01
To start with, the staff were great, friendly and helpful. We had accidentally booked the wrong dates but they helped us change them without affecting us financially. This is where the good side of the stay finished. Our room was freezing cold and the heating was not working (in the middle of winter). We couldnt get a change of room due to bookings so were given a couple of bar heaters but they still didnt help make the room any more comfortable. In the bathroom we never touched a cold water tap and the water was barely hot enough for a shower. The ceiling in the bathroom still had raw spak and plaster that hadnt been sanded back and painted. Walking around the corridors it was evident they dont get vacuumed often with paint flakes and dirt on the floor. On Saturday we went to the restaurant for a couple of drinks but wasnt able to as it was reserved for a function so we went to bar in basement only to have this shut at 6pm. Previously mentioned function had live music playing so loud we couldnt be comfy in our room or sleep. In the past we would confidently book at the Richmond and trust it would be a good stay, but over the last couple of years this trust and comfort has eroded and we will be looking elsewhere in the future as it feels its gradually going downhill.
酒店回复：
Thank you sincerely for taking the time to share your feedback, please accept our heartfelt apologies that your stay fell short of the experience we strive to provide. Rest assured, your concerns have been carefully recorded and forwarded to the appropriate teams for review and action to ensure improvements are made. We understand nothing can undo the disappointment you felt, but we hope to earn back your trust and demonstrate the standards we aim to uphold on your next visit.
Guest（家庭旅游） 2025-06-01
The room was comfortable space wise. Beds were comfortable. But the shower was dirty with grime and mould. Dust was evident where the glasses and cups were kept. We were given another room straight away once we brought it to the attention of the receptionist. However a clean room/bathroom is expected from the get go. Accommodation was easily accessible to anyone passing by. The locks to our room were very outdated and no barrier for any random to access.
酒店回复：
Thank you for your feedback and rating. I’m glad to hear you found the room and beds comfortable, but I’m very sorry that the shower and glassware weren’t clean and that the locks felt outdated. I’m pleased our receptionist was able to promptly move you to a clean room, and please know we’re now improving our housekeeping checks and reviewing locker security to prevent this in the future.Your comfort and safety are our top priorities, and we hope you’ll give us another opportunity to provide the spotless, secure stay you deserve.Warm Regards, The Richmond Hotel
Guest（商务旅客） 2025-06-01
The location is great, right on mall! There is construction going on but the hotel gave food and beverage voucher, would stay again.

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Couple） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（情侣） 2025-08-01

Guest（情侣） 2025-07-01

Guest（家庭旅游） 2025-06-01

Guest（商务旅客） 2025-06-01

客户评价由实住客人提供的真实点评