基督城海逸酒店-住客评论

Guest（Other） 2025-09-01
2 day break with elderly mother Perfect 2 night stay with my 88 year old mother! Room & bathroom was spotless, superb bed & bedding. Ate in restaurant first night. Restaurant staff very friendly & helpful. Continental breakfast extensive. Didn’t use the spa. Would definitely recommend
酒店回复：
We are thrilled you and your Mum enjoyed your stay with us and we really appreciate the lovely feedback. We hope you get to visit us again soon.
Guest（其他） 2025-09-01
Hotel was lovely but toilet was not as clean as it could have been and bed wasn't particularly comfortable.
酒店回复：
Thank you for your review, we will take on board your comments. We hope we can welcome you back again soon.
Guest（家庭旅游） 2025-09-01
Spa staff helpful. But the pool area is very poor and needs serios renovation. The steam room was badly regulated and there were missing tiles which could be harmful.
酒店回复：
Thank you for your review. We will take on board your comments and hope to welcome you back again.
Guest（情侣） 2025-04-01
It was very nice to stay, very clean, in the staff all kinds and approachable.fantastic service and very good.
Guest（其他） 2024-10-01
My experience was a bit of a let down versus the promise on the website. Especially as I stay at the sister hotel, The Kings Arms, often which is much nicer & cheaper. The 'gym', pool & spa aren't worth the higher cost.
Guest（家庭旅游） 2024-10-01
I wish I didn’t feel like writing this as the hotel in different circumstances would’ve been lovely. I came there as a birthday treat to myself but as I’m a single parent my son was with me too. Pool times are clear on the website so it was our choice, but still many hotels now at least extend those times to longer periods over half term. Harbour extended those by 30 mins a day not even a session. We really wanted to have a cosy night in and have a room service on our first night but there was no way of getting through to them so we had to go down the restaurant and eat options that we didn’t really fancy. Although those options were very tasty. Sleep. If I had a good sleep I wouldn’t have written anything. I am working single parent I came for a break - I need sleep. But our room was so hot (end of October) and the window only had shutters and no blackout curtain. By opening those shutters at nought we were met by a glaring light from both a street lamp and light from the housekeeping outbuilding right in our window. Neither my son nor I managed to get good sleep on other of the two nights stay. And breakfast. It was good quality but so limited in healthy or really any options. Mostly pastries and some fruit with yoghurt and some tiny slices cheeses with some meets. It’s continental but somehow I expected at least a few more non pastry related options. Restaurant staff were great. Receptionist who checked us in was abrupt and I appeared couldn’t bear to hear much about pool.
酒店回复：
Dear Violett,Thank you so much for your sharing your feedback with us. Please accept my sincere apologies that we have felt short of your expectations.I am sorry to hear that your sleep was disturb by the lights, please note that should we have been made aware we could have offered you a blackout blind. I am pleased to hear that you have enjoyed our food and the restaurant service.I will share your feedback with the hotel leadership team for further action and follow up. We hope to welcome you back.Kind Regards,
Guest（情侣） 2023-07-01
We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at "The Upper Deck" and once at "The Jetty". Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
Guest（情侣） 2023-01-01
Great location overlooking the harbour with an easy walk to the quayside and beaches. We were worried the "cosy" room would be too small but it was fine. This was a repeated visit and we will go again. Good service, super harbour side restaurant and relaxing spa. Plenty to do nearby - seaside,highcliff castle (photo) and historic town

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-09-01

Guest（其他） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（情侣） 2025-04-01

Guest（其他） 2024-10-01

Guest（家庭旅游） 2024-10-01

Guest（情侣） 2023-07-01

Guest（情侣） 2023-01-01

客户评价由实住客人提供的真实点评