阿萨拉红酒庄园酒店-住客评论

Guest（其他） 2025-10-01
What a treat to stay at this beautiful hotel with magnificent views of the Stellenbosch mountains. The staff went over and above expectations to make us feel welcome and comfortable. What a peaceful setting with comfortable rooms and delicious food. I would highly recommend it.
酒店回复：
Dear JenHenrick, Thank you for writing a review about your stay with us. I am delighted to known that you had such a wonderful time while staying with us. Looking forward to hosting you again soon. Best Regards Charl Schoeman General Manager
Guest（其他） 2025-10-01
Incredible estate. Highly recommend this vineyard to anyone. The food in the hotel restaurant was delightful and the wine was of course perfect. The wine tasting experience was fascinating coupled with the picturesque backdrop of the surrounding land. Every single staff member were helpful and made sure our stay was perfect. If I had any negative it was that we didn’t stay long enough!
Guest（家庭旅游） 2025-10-01
Очень красивая и удобно расположенная винодельня. Отличные номера 5 звезд по доступным ценам. А какой красивый вид из окна террасы. Закачаешься.
Guest（情侣） 2025-08-01
Hotel aconchegante, cama e quarto confortáveis. Café da manh? bom, servi?o extremamente simpático. Pe?a um upgrade para quartos com vista (um pouco mais distantes, mas valem a pena). Restaurante do hotel é muito bom também. Vale a pena.
Guest（家庭旅游） 2025-04-01
While the hotel is beautiful and the employers are very kind, the service is terrible. At the restaurant the orders took too long, the waiters kept forgetting things so we had to keep reminding them. When we called from the room to reception for laundry and other things they always said they were going to send someone and never did. It’s ok if I had to go and pick it up or leave the laundry but they offered to go and never came. And the thing that I think was the worst is that I schedule a couples massage, the day of the massage my partner was sick so I went to the reception to tell them it was only me, they told me ok that it was no problem. I got charged for the couples massage instead of one because they said they had a cancellation policy of 24 hours that they never told me even when I went to cancel it and it clearly wasn’t true because it says on the paper 5 hours prior!! The person at the reception told me that they couldn’t do anything and I had to pay because there was no proof that I did let them know, basically they told me a liar when they were lying about the cancellation policy. I didn’t get a refund and got treated really bad. Terrible service and terrible communication between the reception and other employees. It’s so sad because is a really beautiful hotel and like I said the employees besides that are really nice. They receive you very kind but it goes down from there, the service was worst with every day passing. They really need to work on that.
酒店回复：
Dear Dear Destination509004, Thank you for your review. I have noted your comments and be assured I have communicated it with our team. My team and I really appreciate your valued feedback and look forward to you next stay. Best Regards Charl Schoeman Hotel General Manager
Guest（情侣） 2025-04-01
Top experience to be in this vineyard! Beautiful and large room , with a very nice personnel! Welcome wine drink and very good food at the restaurant. From dinner to breakfast, a top choice! Will be back soon!
Guest（家庭旅游） 2025-03-01
Die Begrüssung an der Reception hatten wir uns nach den positiven Bewertungen anders vorgestellt. Wir waren eine Stunde zu früh vor Ort. Die Dame empfahl uns nochmals wegzufahren und uns anderweitig zu verpflegen - die Koffer k?nnten wir ja dalassen. Es gab also kein Begrüssungsgetr?nk. Auf der Terrasse des hoteleigenen Restaurants Rafael haben wir daraufhin einen k?stlichen Weisswein genossen - so verging die Stunde im Flug. Von da an fühlten wir uns sehr wohl. Die Umgebung ist wundersch?n und die Angestellten sehr liebenswürdig. W?hrend unseres Aufenthaltes haben wir auch im Rafael gegessen. Leider waren mehrere Angebote auf der sehr kleinen Karte nicht erh?ltlich und wir mussten uns umentscheiden. Wir buchten auch eine Weindegustation. Wir probierten und kauften auch mehrere sehr gute Weine. Auf unsere Frage bekamen wir auch etwas Brot gereicht - welches sp?ter verrechnet wurde - wie kleinlich ist das? Wir haben 5 Tage dort verbracht. Es hat uns gut gefallen - aber es fehlt das Herzblut.
酒店回复：
Liebe Margrit Baden, Vielen Dank für Ihre Bewertung. Ich habe Ihre Anmerkungen zur Kenntnis genommen und sie unserem Team mitgeteilt. Mein Team und ich freuen uns sehr über Ihr wertvolles Feedback und freuen uns auf Ihren n?chsten Aufenthalt. Mit freundlichen Grü?en Charl Schoeman Hoteldirektor
Guest（情侣） 2025-02-01
Wonderful staff and service. Nice room and lovely location. Great wine tasting and expert knowledge of wines. Excellent food options. The restaurant has a view of a lake and mountains. It’s just outside Stellenbosch and well served by Ubers.
酒店回复：
Dear 641chesterl Thank you for writing a review about your recent stay. It is always music to our ears to hear that we exceeded your expectations. We look forward to welcoming you again soon. Best Regards,
Guest（情侣） 2025-01-01
O local é maravilhoso, jardinagem impecável, arquitetura de extremo Bom Gosto, comida boa mas, para surpresa geral eles n?o tinham um único vinho branco fresco, nos serviram vinho quente e ainda sugeriram refrescar com uma pedra de gelo dentro do vinho- inacreditável para uma vinícola! O atendimento é muito bom!
酒店回复：
Dear 92paulol Thank you for your review. I have noted your comments and be assured I have communicated it with our team. My team and I really appreciate your valued feedback and look forward to you next stay. Best Regards

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-10-01

Guest（其他） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（情侣） 2025-08-01

Guest（家庭旅游） 2025-04-01

Guest（情侣） 2025-04-01

Guest（家庭旅游） 2025-03-01

Guest（情侣） 2025-02-01

Guest（情侣） 2025-01-01

客户评价由实住客人提供的真实点评