Dear Sageerthan7, Thank you for your lovely review. We’re delighted to hear that you enjoyed the cozy atmosphere, warm service, and delicious breakfast at W15 Escape Ahangama. It’s great to know that our convenient location made your stay even more enjoyable. We appreciate your recommendation and look forward to welcoming you back for another relaxing getaway. Warm regards, Team W15 Escape Ahangama
Dear saurir95, Thank you for your wonderful review. We are delighted to hear that your stay at W15 Escape Ahangama was such a perfect and relaxing getaway. It is great to know that you enjoyed the calm garden views, spacious minimalistic room, and unique open washroom concept. We are also pleased that our team could assist you with hiring a scooter to explore Ahangama. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Team W15 Escape Ahangama
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take all guest comments seriously, and your concerns have been shared with our management team to address the issues you mentioned. Warm Regards, Team W15 Escape!
Dear C7738DP_, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you experienced issues with cleanliness, service, and maintenance. This is not the standard we aim to provide, and we take your comments very seriously. We appreciate your note on the location and peaceful setting, and we will be working on improvements to ensure our guests enjoy a much better experience in the future. Warm regards, Team W15 Ahangama
Dear Guest, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our property and that your stay with us was both relaxing and memorable. It’s always a pleasure to hear such kind words about our team and surroundings. We truly hope to welcome you back again! Warm regards, Team W15 Escape Ahangama
Dear Ranju Harischandra, Thank you for your feedback and for staying with us at W15 Escape. We’re so glad Thidasi, Udaya, and our chef made your experience enjoyable. We’ll be sure to pass along your kind words to them. We also appreciate your honest comments about the property and your concerns regarding the marketing team in Colombo. Your feedback has been noted and shared with the team. Thank you again for your support, and we hope to welcome you back for a more seamless stay. Warm regards, Team W15 Escape Ahangama
Dear Mihiridsilva, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your experience did not meet expectations. We sincerely apologize for the maintenance issues you encountered, including stained floors, broken switches, and other concerns regarding the room's condition. We understand how important attention to detail is for our guests, and we are committed to improving the upkeep of the property. Your feedback has been shared with the team, and we will take immediate steps to address the issues you've raised and ensure the necessary repairs and improvements are made. We regret that your experience led to disappointment, and we truly appreciate you bringing these matters to our attention. Our goal is always to provide a comfortable and enjoyable stay, and we are deeply sorry that we fell short during your visit. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future with a more positive experience. Warm regards, Team W15
Dear Valued Guest, Thank you so much for your review! We are thrilled to hear that your stay at our property was such an unforgettable experience and that you enjoyed the serene atmosphere, stunning views, and our team's hospitality. Our goal is to provide a tranquil escape for our guests, and it’s wonderful to know we were able to offer you that. Your recommendation means a lot to us, and we hope to welcome you back for another relaxing stay whenever you're ready to escape the city again! Safe travels! Best Regards, Team W15
Dear Valued Guest, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be cozy and affordable. Providing our guests with a pleasant and memorable experience is of the utmost importance to us, and your feedback is valuable in helping us improve. We would like to extend our sincere apologies for the mix-up with your breakfast order. This is certainly not the level of service we aim to provide, and we appreciate your patience and understanding as our staff worked quickly to rectify the situation. We will use this incident as a training opportunity to ensure such mistakes are not repeated in the future. We're thrilled that you enjoyed our pool and the unique outdoor bathroom experience. We designed it to be a secluded and private oasis for our guests to enjoy, and we're delighted that you found it adventurous and enjoyable. Thank you for choosing to stay with us for a few days. We hope you had a wonderful overall experience, and we look forward to the opportunity to welcome you back in the future. Best Regards, Team W15 Escape, Ahangama
