Dear Mrs. Crawford, Thank you very much for taking the time to share your detailed feedback. While we are truly happy to hear that you enjoyed the peaceful atmosphere, our beautiful grounds, pools, and your room, we are of course sorry to learn that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the delay in the evening music. The musician had been booked for 7:30 p.m., but unfortunately had noted a 9:00 p.m. start in their calendar. This was a regrettable miscommunication and not in line with the experience we aim to offer. We are also sorry to hear that your dinner experience and the service did not reflect the high standards we usually strive for. Cleanliness and attentive hospitality are among our top priorities, and we will address your comments with the team to ensure improvements are made. We truly appreciate both your praise and your constructive criticism. Both help us grow. It would be a pleasure to welcome you back and have the opportunity to offer you a stay that fully lives up to your expectations. Warm regards, Your Son Penya Team
Liebe Susan, Lieber Gunter, ganz herzlichen Dank für Ihre wunderbare Bewertung und Ihre erneute Treue – es ist immer eine gro?e Freude, Sie bei uns willkommen zu hei?en! Ihr ausführliches Lob freut uns sehr und bedeutet unserem gesamten Team viel. Sch?n, dass Sie die Atmosph?re, das Frühstück, die Abende sowie die Liebe zum Detail auf dem Anwesen so positiv erlebt haben. Auch Ihre Anmerkung zur gegenseitigen H?flichkeit verstehen wir gut. Ein respektvoller Umgang liegt auch uns sehr am Herzen. Wir freuen uns schon jetzt auf Ihren n?chsten Besuch! Mit herzlichen Grü?en Ihr Son Penya Team
Hello! Thank you for choosing us to celebrate such a significant trip. We always try to do our best to make you feel comfortable and we are very happy that it was so. We wish you much happiness and maybe see you soon.
Thank you very much for your review and comment, and of course for repeating the experience at Son Penya. We are glad you enjoyed both the facilities and our food. We wish you the best and hope to see you again.
Thank you very much for choosing us to spend a few days with us. We are glad to hear that you have been able to disconnect and enjoy.Regards
