舒奈格佩蒂特木屋(Petit Chalet by Sch?negg)-住客評論

Guest（其他） 2026-01-01
We thoroughly enjoyed our stay at the Chalet Hotel Schonegg. Their location is ideal. They are walking distance to restaurants and shopping. FLEXRENT snow sports rental is located right across the street from the hotel's tunnel entrance. The front desk provides vouchers for a 10% discount off of your equipment rental. We rented our ski and snowboard equipment here. After you pick up your equipment you simply walk back across the street to the Sunnegga-Rothorn funicular. You can also purchase your ski passes from the reception desk at the hotel to skip the line here. The hotel also offers a ski storage room for your equipment. This hotel offers spectacular views of the Matterhorn from multiple locations. We booked a Charme Matterhorn view room, so we had amazing views of the Matterhorn and the village of Zermatt right from our balcony. We also ate breakfast every morning at a table with magnificent views of the Matterhorn. The spa area, which was included in our stay, also boast views of the Matterhorn from both the indoor and outdoor heated pools. The breakfast is delicious with a wide variety to choose from. The buffet is plentiful and they also include some cook to order items such as eggs and pancakes. The hotel offers complementary transfers to and from the train station. Entering through their tunnel entrance makes for a very memorable arrival. All staff that we encountered from the reception desk to wait staff to housekeeping were all very gracious and accommodating. They ensured that we had a truly enjoyable stay.
Guest（其他） 2025-09-01
Arrivée par un tunnel et un ascenseur. Accueil agréable. SERVICE +++...Belle salle. Tout est Bon et une finesse des plats du début à la fin.
Guest（Other） 2025-08-01
We absolutely loved our stay at Hotel Sch?negg. We were lucky enough to see the Matterhorn from our room which was absolutely amazing. The service is great, we loved the food and their spa area is absolutely stunning! We loved our stay.
Guest（Couple） 2025-07-01
There are not enough words to describe how amazing this hotel is. From pick up to check out the staff are very welcoming, helpful and friendly. The rooms are clean, spacious and very comfortable. There is a spa which is very lovely with an infinity pool looking out to the town and mountains. You have a fantastic view of the Matterhorn. There is a unique tunnel leading up to the hotel. The hotel is well located to walk into town, 5 minutes away where you can get the train up to the Gornergrat where you have stunning views over the mountains. I don’t know where to start with the food but just WOW, it is like eating at a Michelin star restaurant, the food is unbelievable. I would highly recommend this hotel.
酒店回復：
Dear Cocoapops Thank you so much for your incredible review and for sharing such kind words about your stay with us! We are thrilled to hear that you enjoyed every aspect of your visit – from our warm and welcoming team, the spacious and comfortable rooms, to our spa with its beautiful infinity pool and the stunning views of the Matterhorn. It’s wonderful to know that our unique tunnel entrance and convenient location added to your experience. Your praise for our cuisine truly means a lot to us and our team. They put a lot of passion and dedication into every dish, and to hear it described as “like eating at a Michelin star restaurant” is the highest compliment we could hope for. Thank you for your recommendation. We look forward to welcoming you back soon for another memorable stay in Zermatt! Kind regards, Your Sch?negg Team
Guest（Couple） 2025-07-01
We were on a two week tour of Switzerland and this was Stop 3. It did not disappoint. Zermatt is approached by a spectacular train ride. The only thing that let us down was the porter failed to collect us from the station but we could walk there in five minutes. Great approach through a tunnel and up to reception in a lift. We got drinks vouchers for our inconvenience. We had a room with a balcony and a stunning view of the Matterhorn. Shame a crane was slightly in the way and there was some low key building work going on. The room was wonderful, spacious with a really well equipped and immaculate bathroom. Storage was great and the main bedroom had a sofa, chair and small table. There was a safe and stocked minibar. Soft drinks are complimentary and water and fruit are replenished every day. There was a turn down service on our second night. Bathrobes and slippers are provided. Shoes are also provided for the spa. There is a coffee machine which can also be used as a kettle. The bed was very comfortable. The balcony was a good size and had two chairs and a coffee table. The whole room was immaculate. It was really comfortable too. The hotel had a lovely spa with saunas, steam room and infinity pool overlooking the Matterhorn. It was quiet too. There was a lovely bar terrace. We ate in The hotel restaurant and the food was amazing. Traditional Swiss cuisine with a Japanese fusion. Very good. Breakfast was very good, buffet and served until 10,30 am. Staff were universally friendly and efficient. We absolutely loved this hotel and would return again without hesitation. In fact we can’t wait to return. It’s not cheap but worth every penny. Great location for cable car or train to viewing spots. Super. We gave it 11 out of 10!
Guest（Solo traveler） 2025-06-01
I booked a room here since I couldn't get my favourite hotel - the Kulmhotel at the top of Gornergrat. They advertise the view, but the view from my room was not so good since there as a bit of construction work on the side of the building. The staff were only moderately friendly, and there were all sorts of inconsistencies or problems. One day, I received a little snack in my room, the next day I did not, although I saw them on the chambermaid's cart. The worst problem was at the restaurant: I called early to reserve a table by the window, and was told: "We can reserve a table for you, but we can't guarantee that it will be by the window". What? Either a table is free, or it is not!! How can they not know what tables have been reserved???? And only on the last day did I learn at breakfast that you can order eggs... Just not professional.
酒店回復：
Dear SteveSavatte Thank you for taking the time to share your impressions with us. We are truly sorry that your stay did not fully meet your expectations. Regarding the snack in your room: this was our small welcome gift, which we offer to all our guests upon arrival. You may have seen these snacks on the housekeeping cart because we prepare them for every room as part of our welcome gesture. As for the window tables in our restaurant, we completely understand the desire for a beautiful view. However, for organizational reasons, we are unfortunately unable to guarantee specific window tables in advance, as we need to remain flexible to accommodate short-term changes and special requests. That said, our team always does its very best to honor such preferences whenever possible. Concerning the breakfast, each table has a menu card clearly indicating that hot dishes, such as eggs and pancakes, can be ordered directly, as we prepare them fresh for our guests and do not place them on the buffet. We are sorry if this was not clear to you during your stay. Unfortunately we did not have the chance to talk about these points directly while you were here. Our doors are always open and we are always more than happy to talk back to our clients directly to create their stay wtih us as wonderful as possible. We hope to have the opportunity to welcome you again in the future and provide you with the experience you were hoping for. Kind regards, Your Sch?negg Team
Guest（Solo traveler） 2025-06-01
A lovely room with an amazing view over the village directly to the Matterhorn. The hotel is clean and service is excellent. Arrival is memorable due to the unique tunnel into the mountainside entry in to the hotel. Restaurant offerings are wonderful and breakfast is fabulous. Would visit again without question.
酒店回復：
Dear ZGSkiGal Thank you so much for your wonderful review and for sharing your experience with us! We are delighted to hear that you enjoyed the breathtaking view of the Matterhorn right from your room and appreciated our unique mountainside entrance. It’s fantastic to know you found our hotel clean, our service excellent, and our restaurant and breakfast offerings to your liking. Feedback like yours motivates our entire team and reminds us why we love what we do. We would be thrilled to welcome you back for another memorable stay in Zermatt – the Matterhorn will be waiting for you! Kind regards, Your Sch?negg Team
Guest（Couple） 2025-04-01
It is very easy to review a hotel under normal circumstances, but if you really want to see what a hotel and people running it are all about, be there during an emergency and you'll quickly find out what's real. We were in Zermatt from April 12-19, though we were scheduled to leave on the 17th for a night in Zürich before an early morning flight home. Our first 4 days/nights in Zermatt where as amazing as you'd expect with beautiful weather and hikes to Zum See and Chez Vrony (highly recommend both). The Chalet Hotel Sch?negg was equally exceptional in those first 4 nights with a beautiful terrace, a new indoor/outdoor pool, a lovely spa, a first rate staff and a great breakfast spread. So for the normal review - beautiful hotel, great staff, exceptional amenities and jaw dropping views of the Matterhorn. When it started snowing on the afternoon of the 16th, we should have considered getting out of Zermatt but who knew how much snow was really going to come our way. The power went out that night around 1am and snow kept falling through the afternoon on 17th leading to Zermatt being cutoff from the rest of Switzerland with only road in being closed and no trains running. So this is the point where I'd go from a rave 5* review to even higher if allowed based on the care and concern provided by the whole staff at the Chalet Hotel Sch?negg. Based on our experiences with Sebastian, this level of service starts at the top and shows in all of the staff that he has assembled and trained. I could go on and on, but just a few highlights: * hotel staff trekking in to work in over waist deep snow and working extremely long shifts * Sebastian taking time to speak to all guests individually (in multiple languages) multiple times a day to provide updates on power, food and transportation * kitchen staff preparing lunch with no power and even heating soup by candle * hotel staff boiling water for tea on the indoor fire place * rooms being cleaned as if nothing had changed Finally it was looking better on the 19th that trains might actually run in the afternoon, though not guaranteed and also requiring many hours waiting in line. Alternatively the road from Zermatt to Visp was open on the morning of 19th for a few hours, closing again at 11am. Sebastian arranged for a minibus to get about 16 out of Zermatt that morning to Visp where trains were running as normal. I was literally moved to tears based on the care, concern and generosity given us by everyone at the Chalet Hotel Sch?negg. I won't even consider staying anywhere else when I return to Zermatt.
酒店回復：
Dear cminton Thank you so much for your warm words and for taking the time to share your experience at our hotel, eventhough it was a little more adventurous than usual. We are truly touched by your thoughtful review, and we’re honored to have been part of both your beautiful days in Zermatt and the unexpected turn of events that followed. We are please to hear how much you appreciated not only the amenities and views, but especially the care and dedication of our team during the snowstorm. Your kind mention of Sebastian and the staff’s efforts is deeply appreciated. We are incredibly proud of our team for going above and beyond. Reading about how our hospitality moved you during such a challenging situation is truly humbling. Moments like these remind us why we do what we do — to create not just stays, but lasting memories. It was truly a pleasure to host you, and we can’t wait to welcome you back to Zermatt — hopefully under clear skies next time! Warm regards, Your Sch?negg Team
Guest（Couple） 2025-04-01
Enter the hotel through a cool cave. Absolutely stunning hotel. Best spa view I have ever had the opportunity to experience. Matterhorn views galore. Definitely one of the best places for a view in Zermatt. I will stay here again for sure next time I am here. Highly recommend.
酒店回復：
Dear Caitlin C Thank you so much for your wonderful review! We’re truly delighted to hear how much you enjoyed your stay with us. It means a lot to us that you consider our hotel one of the best places for a view in Zermatt. We’re thrilled that you plan to return – we’ll be here to welcome you with open arms! Until then, all the best and warm regards from Zermatt, Your Sch?negg Team
Guest（家庭旅游） 2025-04-01
C’est un h?tel très bien placé, au centre de Zermatt à moins de 5 minutes à pied des remontées mécaniques. La vue est splendide et les chambres forts bien décorées. Si ce sont les principales qualités de cet h?tel, il nous a fortement dé?u par la piètre qualité du service. à l’arrivée, le malheureux portier n’était pas équipé pour traverser le tunnel d’accès avec nos valises, skis, chaussures de ski et il n’avait même pas de petits chariots. Nous avons donc du porter nos valises le long du tunnel. Le Petit déjeuner était convenable sans plus, la restauration au room service était simple mais bonne. L’agencement de l’h?tel n’est pas optimal car pour aller à notre chambre on passait par des couloirs sans charme et surtout devant la chambre à lessive aux effluves de poudre de savon. Enfin un jour, le service en chambre a été fait à moitié, la salle de bain oubliée par un personnel qui pensait plus à aller fumer devant le passage obligé entre les batiments que par son service. Un autre épisode peu glorieux est le d?ner. Le restaurant étant para?t-il bon nous y avons invité des amis. La réservation était mal prise car nous n’étions pas attendus mais heureusement vu le faible nombre de clients en fin de saison nous avons pu être installé. Par contre la carte était celle des snacks du room service. Sinon il n’y avait qu’un seul plat principal. L’excuse de ne pas pouvoir être approvisionné me semblait douteuse car il n’était même pas possible de faire un plat de b?uf alors qu’il y avait du tartare. De plus, sans approvisionnement possible, je ne risquerai pas à manger une viande crue qui aurait séjourné quelques jours en cuisine. Mais y avait-il un chef cuisinier présent ? Sincèrement au vues des réponses qui nous étaient données par le personnel de salle, il est permis d’en douter. Enfin pour couronner le tout la facture était erronée avec une importante différence en faveur de l’h?telier avec la facturation d’une bouteille différente de celle qui nous avait été servie. Bref une expérience malheureuse parfois tant pour le client que pour l’h?telier, il y a Des fois où rien ne fonctionne. Mais nous étions dans une station où la joie de skier nous a heureusement fait oublier le service très médiocre. Nous reviendrons à Zermatt mais nous choisirons un autre h?tel.
酒店回復：
Cher laurent5, Merci beaucoup pour votre retour sincère et détaillé sur TripAdvisor. Nous apprécions vraiment le temps que vous avez pris pour partager vos impressions. Avant tout, nous vous remercions chaleureusement pour vos compliments sur la situation de notre établissement, la vue splendide et la décoration des chambres. Nous sommes ravis que ces aspects de votre séjour vous aient plu. D’autant plus, nous sommes sincèrement désolés que votre arrivée ait été si compliquée. Notre service de portier est disponible tous les jours de 08h00 à 19h00. Comme votre arrivée a eu lieu après cet horaire, nous avons d? faire appel à un service de taxi externe, qui malheureusement n’a pas accès à nos chariots ni aux équipements internes de l’h?tel. Nous vous prions de nous excuser pour le manque de confort occasionné. En ce qui concerne le petit-déjeuner, nous serions ravis de recevoir vos suggestions ou remarques plus précises par e-mail. En principe, notre buffet est varié et complet, mais si vous avez des idées d’amélioration, nous les accueillerons avec grand plaisir. à propos du ménage : notre équipe n’a pas oublié de nettoyer votre salle de bain le matin. Il leur a simplement été impossible d’y accéder en raison de la présence de votre chien, qui se reposait dans cette pièce. Par respect pour votre animal – et parce qu’il n’est pas approprié d’interagir avec un chien qui ne nous est pas familier – nos collègues ont préféré ne pas le déranger. Nous avions toutefois demandé à notre équipe de revenir dans l’après-midi pendant votre absence pour finaliser le ménage, mais malheureusement, cela n’a pas été fait comme prévu. Nous en sommes sincèrement désolés et assumons pleinement cette erreur. Nous sommes également désolés que votre expérience au restaurant n’ait pas été à la hauteur de vos attentes, surtout lors de votre repas avec des amis. Il est vrai que les jours précédents, nous avons été confrontés à une panne d’électricité ainsi qu’à une forte tempête, ce qui nous a isolés du monde extérieur pendant deux à trois jours – y compris pour les livraisons. Cela a malheureusement limité notre offre à une carte restreinte. Toutefois, nous tenons à vous rassurer : tous les produits que nous servons sont frais, soigneusement contr?lés et respectent les normes d’hygiène. Enfin, nous souhaitons également clarifier la situation concernant la facture. Après vérification, aucune erreur ne s’est produite : nos collègues ont effectué le départ avec soin, et chaque élément a été contr?lé. De plus, les deux premières nuits – que vous n'avez pas pu utiliser – vous ont été intégralement créditées. Le reste de votre séjour avait été prépayé, et nous vous avons remboursé intégralement chaque franc non consommé. Nous espérons que ce geste de notre part a démontré notre volonté de rester justes et flexibles dans une situation inhabituelle. Nous regrettons sincèrement que votre séjour ait été marqué par ces imprévus. Vos remarques nous sont précieuses et nous aider

舒奈格佩蒂特木屋(Petit Chalet by Sch?negg)

客戶評價 由實住客人提供的真實點評

Guest（其他） 2026-01-01

Guest（其他） 2025-09-01

Guest（Other） 2025-08-01

Guest（Couple） 2025-07-01

Guest（Couple） 2025-07-01

Guest（Solo traveler） 2025-06-01

Guest（Solo traveler） 2025-06-01

Guest（Couple） 2025-04-01

Guest（Couple） 2025-04-01

Guest（家庭旅游） 2025-04-01

客戶評價由實住客人提供的真實點評