马卡蒂雅诗阁服务公寓-住客评论

Guest（Traveling with friends） 2026-01-01
Location is perfect for us group of friends. Shopping and dining is not a problem.
酒店回复：
Dear Valued Guest,Mabuhay and Greetings from Ascott Makati!Thank you for sharing your experience with us. We’re delighted to know that our location worked perfectly for your group of friends and that you found shopping and dining conveniently accessible.Being at the heart of Makati is something we truly take pride in, as it allows our guests to enjoy the city effortlessly while still having a comfortable place to relax. We hope this made your stay even more enjoyable.We look forward to welcoming you back to Ascott Makati for another fun and memorable stay in the future.Sincerely,Mark Paul GuzmanAsst. Guest Service Manager
Guest（Family） 2025-12-01
Kudos to all the staff and of ascott makati Great service.
酒店回复：
Dear Valued Guest,Greetings From Ascott Makati!Thank you for taking time share your wonderful feedback. We are truly pleased to know that you had a comfortable stay and that our Team made a great impact on your positive experience. Your kind words help motivate our team to continuously deliver the highest quality of services and products that our guests truly deserve. We look forward to welcoming you back soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Guest（Traveling with friends） 2025-12-01
The rooms were spacious and the whole unit was enough to accommodate our group. Location is excellent as it's close to a number of malls and restaurants. Staff and service were great.
酒店回复：
Dear Valued Guest,Mabuhay and Greetings from Ascott Makati!Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our spacious rooms and that the unit comfortably accommodated your group. It’s also wonderful to know that our location made it convenient for you to explore the nearby malls and restaurants.Most of all, we truly appreciate your kind words about our staff and service. The team works hard each day to create memorable stays, and your feedback means a lot to all of us.We look forward to welcoming you and your group back again soon! If there’s anything we can do to make your next visit even more enjoyable, please feel free to let us know.Sincerely,Mark Paul GuzmanAsst. Guest Service Manager
Guest（Traveling with friends） 2025-12-01
For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a "room check"... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked "is there anything I can help with?". Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.
酒店回复：
Dear Valued Guest,Greetings From Ascott Makati!Thank you for taking time to share your honest feedback. Please accept our sincerest apologies for the inconvenience you have experienced from your recent stay. Please accept our apologies for the disturbance caused by the routine room check during the morning hours. Guest rest is extremely important to us, and we are reviewing our procedures to ensure such checks are conducted more discreetly and at appropriate times. We also regret for the delay in delivering requested amenities and for your disappointment with the food quality. Your comments have been shared with our housekeeping team and our restaurant team for immediate improvement. Regarding your concern about your companion, we take such matters seriously. Our intention is always to ensure guest safety while respecting freedom of movement. We are reviewing the situation internally to ensure our protocols are clear, respectful, and properly communicated to both guests and team members. We hope you will consider giving us another opportunity in the future to provide you with the level of service you deserve.Warm Regards,Paolo Sebastian ArdienteAssistant Guest Service Manager
Guest（Business traveler） 2025-10-01
I really enjoyed my staying at Ascott. Personnel very helpful and great location.
酒店回复：
Dear Valued Guest,Greetings From Ascott Makati!Thank you for sharing your wonderful feedback. We are pleased to know that you had enjoyable stay and found our team to be very helpful. It is our aim to provide all guests with the highest standard of services and products they deserve. We look forward to welcoming you back for another great experience!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Guest（Family） 2025-10-01
Love this hotel! So convenient to a huge shopping mall so we could really enjoy all the perks! Would definitely stay here again ??
酒店回复：
Dear Valued Guest,Greetings from Ascott Makati!Thank you for participating the survey and for giving us a high score. We deeply appreciated your heartfelt message highlighting your stay particularly the amenities that the property is being offered. We take pride in providing an excellent stay and we're glad that we have met your expectation. Should you have questions or concerns, please let us know. Thank you and we look forward to welcoming you here soon! Warm regards, Dave William Donor Assistant Guest Service Manage
Guest（情侣） 2025-08-01
Our second stay at this hotel, still very convenient in the city and near to the airport, 15mins drive. But the hotel area is currently undergoing renovation so the drop off was a bit far, still a short 1 min walk and with ramp for the trolley, the lobby staff even helped to push our luggage to the car!
酒店回复：
Dear Valued guest,Greetings from Ascott Makati!Thank you for participating the survey and for giving us a high score despite the challenges you had during your stay. We take pride in providing an excellent stay and we're glad that we have met your expectation.Should you have questions or concerns, please let us knowThank you and we look forward to welcoming you here soon!Warm regards,Dave William DonorAssistant Guest Service Manager
Guest（家庭旅游） 2025-08-01
I had an exceptional stay at Ascott Makati. The location is unbeatable—right in the heart of Makati with direct access to Glorietta Mall, making shopping, dining, and exploring the city incredibly convenient. The rooms are spacious, modern, and very well-maintained. I especially appreciated the fully equipped kitchen and comfortable living space, which made it feel like a home away from home. Housekeeping was consistent and attentive, ensuring everything stayed spotless throughout my stay. The staff went above and beyond in every interaction. From the warm welcome at the front desk to the efficient service at breakfast, everyone was friendly, professional, and always ready to help. The amenities are top-notch, with a relaxing pool, well-equipped gym, and great dining options. The buffet breakfast had a wide variety of choices, all fresh and delicious. Overall, Ascott Makati delivers the perfect balance of comfort, luxury, and convenience. Whether for business or leisure, I would highly recommend staying here and will definitely choose it again on my next visit to Manila.
酒店回复：
Dear Valued Guest,Greetings From Ascott Makati!Thank you so much for taking time to share your kind review. We are delighted to hear that you enjoyed our convenient location, attributing to your positive experience. We're also thrilled that you found our apartment units well maintained and comfortable. Our team works hard to ensure every space is clean, modern, and welcoming. Providing an exceptional service is at the heart of what we do, and it's rewarding to know that our team made a great impact on your stay. We look forward to welcoming you back soon for another great experience!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Guest（与好友旅游） 2025-07-01
I had a fantastic stay at this hotel. The staff were friendly, helpful, and made me feel welcome from the start. My room was clean, comfortable, and had everything I needed. The location was convenient yet peaceful, and the amenities were a nice bonus. I’d definitely stay here again and highly recommend it to others.
酒店回复：
Dear Valued Guest,Mabuhay and Greetings from Ascott Makati!Thank you for taking the time to share your feedback We take pride in knowing that your stay was satisfactory. We are really pleased to hear your kind words about our room, amenities, and most importantly, the service of our people.We look forward to the pleasure of welcoming you again soon!Sincerely,Mark Paul GuzmanAsst. Guest Service Manager
Guest（商务旅客） 2025-07-01
I booked a Deluxe Studio Room, and based from the description it has a kitchen and kitchenwear. Unfortunately, upon seeing the room there is not kitchen and kitchen wears just like it said on the description, we called the reception in the room and they said that this type of room has no kichen. Though they apologized, they said that there will be a room upgrade charge which sucks and disappointed since we had high expectations based from the description but overall the room is nice and clean and had the best view but sadlly no kitchen. WE ALSO HAD THE WORST CHECKOUT!!! upon checkout we clarified about the parking voucher so that the fees are waved since ascott shares the parking of Glorietta 4, the woman in the checkout counter said that the voucher given to us upon entry is already good,but upon exit at the parking the lady in the cashier said its not yet validaded and we caused traffic jam and spent 10minutes waiting which is very inconvinient and disapointing since we will travel 2 hours back to our home. Overall, i love this hotel because of the hospitality of the people and its best location located at the center of Makati's most popular malls. But this hotel needs improvement on ther front desk checkout service (for their misinformation) and sales and marketing (for their wrong description in the third party website)
酒店回复：
Dear Hershey,Mabuhay and Greetings from Ascott Makati!Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the confusion regarding the kitchen amenities in our Studio Deluxe Room and the inconvenience you experienced during your checkout, especially with the parking validation.We are currently reviewing all online listings to ensure that room features are accurately represented and will be checking on our team's knowledge to provide clear and consistent information.The difficulties you faced at checkout, particularly with the parking voucher validation, are unacceptable and not reflective of our standards and we have addressed this directly with our team to streamline the process and prevent similar issues in the future.While I’m glad to hear you enjoyed the cleanliness, views, and hospitality, we sincerely apologize again for the lapses that impacted your stay. Thank you for highlighting both the positives and areas for improvement. We truly value your feedback and hope to provide you with a much smoother experience on your next visit. Sincerely,Mark Paul GuzmanAsst. Guest Service Manager

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2026-01-01

Guest（Family） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Business traveler） 2025-10-01

Guest（Family） 2025-10-01

Guest（情侣） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（与好友旅游） 2025-07-01

Guest（商务旅客） 2025-07-01

客户评价由实住客人提供的真实点评