客户评价 由实住客人提供的真实点评

酒店回复：

Thank you very much for staying with us and for sharing your detailed feedback.We are delighted to hear that you enjoyed our breakfast, the prime location, and especially the service from our friendly staff. However, we sincerely apologize that the room in our 6-floor block did not meet your expectations regarding size and view.Your feedback is a huge motivation for us to continuously improve our facilities and services. For your next visit, we would love to recommend our new 12-floor block for a more modern experience with better views.We hope to welcome you back soon!

酒店回复：

Thank you very much for your kind words and for sharing your experience with us.We are delighted to hear that you enjoyed our spacious and clean rooms, and that our team’s warm service made you feel at home. It is also wonderful to know that our breakfast selection—especially the Asian dishes and fresh fruits—met your expectations. We take great pride in our culinary variety, so your feedback is truly rewarding.It’s great that our central location and the ease of finding transportation helped make your visit to the local attractions seamless.We look forward to the opportunity of welcoming you back on your next trip!

酒店回复：

On behalf of the entire team at Thanh Lich Royal Boutique, thank you for your kind review. We are glad you enjoyed our location and breakfast!We also appreciate you bringing the Wi-Fi issue to our attention. We aim to provide a seamless experience for our guests, and we are sorry we fell short in this area during your stay. We are working hard to improve our network stability immediately.Thank you for recommending us as a "good value" hotel. We look forward to seeing you again soon.

酒店回复：

Thank you for staying with us and for taking the time to share your experience. We are glad you found our hotel to be good overall and enjoyed the convenience of walking to the city center.However, I would like to sincerely apologize for the noise from the hallway and the gap under your door. We understand how important a quiet environment is for a restful stay. I have shared your comments with our maintenance team to inspect the door seals and look into soundproofing solutions immediately.We appreciate your honesty as it helps us improve. We hope to have the chance to provide you with a much quieter and more comfortable stay in the future.

酒店回复：

Thank You for Your Wonderful Review!Thank you so much for taking the time to share your fantastic experience and for giving us such a high rating. We are truly delighted to hear that we were the best hotel you stayed in during your travels in Vietnam!We are especially proud to hear that our service was impressive. Our team always strives to anticipate and meet the needs of our guests. We are glad that we could ensure a strong, fast Wi-Fi connection for your meetings—we understand how crucial reliable internet is for business travelers.Hearing that your room provided a comfortable setting for your recovery is also very important to us. We aim to create a peaceful and restful environment for all our guests.Your kind words are a wonderful motivation for our entire team. We hope to have the pleasure of welcoming you back to Thanh Lich Royal Boutique hotel on your next visit to Vietnam!

酒店回复：

Thank you so much for your kind words regarding our service and facilities. We are thrilled to hear that you enjoyed the breakfast and found our gym to be well-equipped for your needs.We also appreciate your honest feedback regarding the variety of our buffet and the temperature of the swimming pool. Your suggestions about making the Jacuzzi and Sauna complimentary are very helpful, and I will be sharing these comments with our management team as we look for ways to improve our guest experience.We hope to welcome you back soon!

酒店回复：

非常感谢您的好评！很高兴能在衞生和早餐方面给您留下好印象。虽然我们是一家承载了许多故事的‘老酒店’，但我们一直非常注重环境的维护和空气质量，就是为了让大家住得舒心、不踩雷。您的认可就是对我们保洁大姐和厨师团队最大的鼓励。期待您的下次光临，我们一定会继续努力保持！

酒店回复：

非常感谢您选择入住我们酒店，并分享了如此细致的点评。得知您对房间和床铺的面积以及衞生间设施感到满意，我们深感荣幸。同时，我们也倍受鼓舞地看到您提到“老外很喜欢入住”，这説明我们在接待国际宾客方面的努力得到了您的认可。我们始终致力于为每一位来自世界各地的朋友提供宽敞舒适的居住空间和完善的配套服务。您的肯定是对我们团队最大的支持，我们也一定会再接再厉，为您及更多的宾客创造更加优质的住宿体验。衷心期待您的再次光临！祝您生活愉快，旅途顺利。此致，

酒店回复：

We are truly delighted to read your kind review and to know that you chose our hotel as a stop during your vacation – such a special and memorable journey. It is a great honor for us to have been part of this important celebration. We are thrilled that you enjoyed the surprise prepared for you and that our team members, Hoai, Tuyen and Van contributed to making your stay more meaningful. They will be very happy to know that their efforts and hospitality left a positive impression on you.It is also wonderful to hear that you appreciated our swimming pool, gym, and breakfast buffet. Your encouraging words are a great motivation for all of us to continue delivering memorable experiences to every guest.Once again, thank you very much for your thoughtful feedback. We hope that your honeymoon in Vietnam was filled with beautiful memories, and we sincerely look forward to welcoming you back to Thanh Lich Royal Boutique Hotel in the future – perhaps for an anniversary celebration.

酒店回复：

尊敬的客人我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启