查尔顿汉姆马尔梅森酒店-住客评论

Guest（Other） 2026-02-01
The room was very small no room at one side of the bed for a bedside table or shelf so had to place phone and drink on floor No safe in room
酒店回复：
Thank you for leaving us a review following your recent stay with us.We hope we get the opportunity to welcome you back.
Guest（Other） 2026-02-01
The hotel was lovely and well kept and the staff were very polite. However the 'cosy room' I booked was FAR FAR too small for the ￡143 I paid, it was at times just too small for two adults with bags to move around in.
Guest（Other） 2026-02-01
The staff are really friendly and service is excellent. The room was spotless and clean but it was the smallest room we have ever stayed in and we could hear noises from the other rooms such as the shower and noises above. Having a mirror on the dressing table would make a huge difference when putting on make up and doing hair etc.
酒店回复：
Thank you for your kind review. We hope to welcome you again in the not-so distant future! Kindest Regards, Management Team
Guest（Other） 2026-01-01
Room was OK, thought I had an upgrade but it didn't feel like it. Breakfast waitress seemed disinterested.
酒店回复：
Dear Andrew,Thank you for your time writing back to us. I'm sorry to hear you stay with us didn't meet expectations, in terms of the room and staff service, this has been logged to the relevant department for improvements. We hope this doesn't deter you from returning to stay with us in the future.Kindest regards,
Guest（Business traveler） 2026-01-01
No chef and hence no cooked breakfast , which I was looking forward to Rooms was clean and check in efficient and friendly TV kept cutting out
酒店回复：
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room clean and the check-in process efficient and friendly. We’re very sorry for the disappointment caused by the lack of a cooked breakfast during your stay, especially as this was something you were looking forward to. We also apologise for the disruption caused by the TV signal issues. Your comments have been shared with the relevant teams so we can address these matters and improve the experience for future guests. We hope to have the opportunity to welcome you back under better circumstances.Kindest regards,
Guest（Business traveler） 2026-01-01
I stayed in the signature suite as a last minute booking and it was wonderful. The staff were exceptional, especially the receptionist and the night porter (tall bald man, I wish I had asked his name). The only let down was the lack of a cooked breakfast in the morning due to the chef not being able to get in, these things happen I understand, just a shame.
酒店回复：
Thank you very much for your lovely review. We’re delighted to hear that you enjoyed your stay in the Signature Suite and that our team made such a positive impression, particularly our receptionist and night porter , we’ll be sure to pass on your kind words. We’re sorry for the disappointment regarding the lack of a cooked breakfast due to unforeseen circumstances with our chef. As you say, these things do occasionally happen, but we completely understand it was a shame. Thank you for your understanding, and we hope to have the pleasure of welcoming you back again soon for a fully complete experience.Kindest regards,
Guest（商务旅客） 2026-01-01
One of my favourite places to visit
Guest（情侣） 2025-07-01
见た目は歴史ある门构えですが、中はモダンなデザインです。部屋も広々していて、エアコンも设置されており快适でした。ショッピングやレストランも近くにあり、街歩きのアクセスには良い立地です。にちようだったので、お店はほとんど闭まってました。
酒店回复：
Dear Yoshie,Thank you for taking the time to leave us a review.We are pleased to hear that you had a 10/10 stay!We hope to welcome you back again soon!Kindest RegardsMalmaison Team
Guest（其他） 2025-06-01
The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.
酒店回复：
Dear Jane,Thank you for taking the time to leave us a review.We are thrilled to hear that you found the room clean and our lounge areas comfortable!However, we do apologise for the inconvenience caused by our bar being closed due to a private function resulting in table service in alternative public areas.We hope to welcome you back for a better stay in the future!Kind RegardsMalmaison Team
Guest（其他） 2025-06-01
Stylish and comfortable hotel in great location. Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although ￡23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!

查尔顿汉姆马尔梅森酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（商务旅客） 2026-01-01

Guest（情侣） 2025-07-01

Guest（其他） 2025-06-01

Guest（其他） 2025-06-01

客户评价由实住客人提供的真实点评