Hi,Thank you for your honest feedback and for being a long-term guest with us. We’re glad you found the apartment spacious and comfortable, and enjoyed our central location. We apologise for the cleanliness and WiFi issues you experienced — your comments have been shared with our housekeeping and maintenance teams for prompt attention. We appreciate you bringing these matters to our attention and hope to provide a better experience next time.Kind regards,The Punthill Little Bourke Team
Hi,Thank you for your feedback. We're glad you found the location excellent and the service satisfactory. We apologise for the cleanliness issues you mentioned regarding the bedding — this is not our standard, and your comments have been shared with housekeeping for immediate attention. We appreciate you bringing this to our attention and hope to provide a better experience next time.Kind regards,The Punthill Little Bourke Team
Hi Gordon,Thanks for the perfect score! I’m so glad you found our Chinatown location convenient and that our team made your stay a breeze. Can’t wait to welcome you back next time you’re in Melbourne!Warm Regards,Nivesh RamakrishnanSuperhost
Dear Renee,Thank you so much for sharing your wonderful review with Punthill Little Bourke team! We’re thrilled to hear that you enjoyed your stay and found our location convenient for your business trip. Our team works hard to provide exceptional service, and it’s great to know they made a positive impact on your experience. We look forward to welcoming you back on your next visit! Best regards,Punthill Little Bourke team
Dear Guest,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our central location in the heart of Chinatown. It's fantastic to know that the abundance of excellent restaurants in the vicinity and convenient access to city trams enhanced your experience.We also appreciate your kind words about the comfort and cleanliness. Providing a comfortable and clean environment for our guests is one of our top priorities, and we're thrilled to hear that we met your expectations.If you have any specific suggestions or if there's anything else you'd like to share about your stay, we'd love to hear it. Your feedback is invaluable as we continually strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back to Punthill Little Bourke in the future for another enjoyable stay.Best regards,Nebhas ShresthaHotel Manager
