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So Sofitel Martitius

Experience a luxurious stay at the SO/ Mauritius. Designed by architect Lek Bunnag and decorated by designer Kenzo Takada, the hotel combines luxury and Zen ambience throughout the 84 rooms available. 6 suites and 2 villas are available as well. The hotel has all the amenities you could wish for from a experience such as pool, gym, spa, private beach, 2 gourmet restaurants and intimate bars. Mix exotic relaxation and business with our ephemeral meeting areas to host business or private events.

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Guest：All was good! Very nice hotel ! Good comfortable room ! Beach not so good as we want )
Guest：It was supposed to be a special trip for my birthday and I wanted to visit a country I’ve not been before. Chose this hotel because I’m aware of the quality of So Sofitels having stayed in them. The hotel has failed in many areas and levels. Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening. There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring. I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled. The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me? On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm. Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast. ?As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered . When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out. When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake.? Lack of initiative and service spirit: Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late. On another occasion I asked for hot Milk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk. These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected. It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.
Guest：首先在非洲，这个酒店环境没的説，风景太好了，住进热带雨林，但是不知道是不是节约还是风俗，进酒店第一天，床单非常脏没换过，7天也没有换过，不过都是早出晚归，前面都很好，最后一天走了让车来接我们拉行李，没让，説忙，***啊白人为什么可以，歧视华人啊，挺傻的，最后一天非常不爽，但是异国他乡只能忍耐！所以跑了才能评论！！！
Guest：酒店环境好，房间舒适漂亮，服务热情周到。

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So Sofitel Martitius

Address: Beau Champs, Royal Road, Bel Ombre, Savanne, Mauritius
Reserve : +8620-86009099
Busy or no answer, online booking please!
Foreground Tel: +230-6055800
(Catering Entertainment)