客户评价
由实住客人提供的真实点评
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The hotel is in need of refurbishment. The breakfast was quite poor. The corridor to the bedrooms were poorly presented. Would not revisit
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This review based on mainly on my check-in experience and first impressions of the room.
After 2 flights?traveling from Shanghai to Los Angeles, including a 12-hour flight, I arrived exhausted and ready to check in. I was aware of the required USD $100 deposit and had no issue paying it. However, upon arrival I was informed that cash deposits are not accepted. This information was not stated on the booking platform I used (Trip.com), nor was it made clear in advance in any correspondence from the hotel. As a result, I was left waiting over 30 minutes in the lobby while staff contacted a manager and discussed making a “one-time exception.”
To be clear, this situation should never have occurred. If a hotel does not accept cash deposits, that policy must be clearly and explicitly stated on all booking platforms,?not just the hotel’s own website, which the manager on duty reiterated, that it was on the hotel’s website. Guests should not be made to feel as though they are asking for special treatment when the lack of transparency on a specific policy is not their fault. I had already prepaid for two nights online, yet due to the hotel’s failure to update its information, I was left embarrassed, inconvenienced, and forced to wait in the lobby after an exhausting international journey.
I want to emphasize that I am not blaming the front desk staff personally, nor the manager on duty, as they are likely following the rules given to them. However, situations like this must be handled with far greater care and professionalism. Paying guests,?especially those who are respectful and simply trying to check in should be treated with dignity and understanding. While the manager on duty appeared to try to assist, by that point I was already too annoyed?and too exhausted to engage in further discussion on an issue that was not my problem. Being told that a “one-time exception” would be made did not feel helpful, because I was not asking for a favor; I was simply trying to check into a room I had already paid for.
Unfortunately, the room itself did not improve my first impression. Basic expectations typically associated with this brand were missing,?no complimentary water, minimal toiletries, and nothing that made the stay feel welcoming after such a long journey. Having stayed at Holiday Inn and IHG?properties across the world, this is easily one of the poorest first impressions I have experienced in?hotel stays.
I was extremely dissatisfied with both the check-in service and the overall initial experience. Clear communication, professionalism, and basic hospitality standards matter to all customers,?especially for tired international travelers. Based on this experience, I would not choose to stay at this property again.
All the other staff I encountered during my were lovely though, especially the restaurant/kitchen staff and the security officer.
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房间外面很吵..半夜里经常有炸街的声音..床倒还好..不是非常的软…机场来回酒店的班车要半小时一班..
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此次入住体验感真的非常非常非常差…和上次就间隔了一个星期而已..要按金的时候这次説我的信用卡不行了..可他刷完我的卡后我第一时间收到银行发来的预授权扣款讯息..也给前台看了..就是説没收到..然后让我换张卡..我又换了一张招行的白金卡..説是虽然上面有visa标志..但上面也有银联标志..也不行..那我説给现金行不行..也不行..説是他们刚刚改了系统..僵持了半小时多吧..最后给我免按金入住了..从此假日酒店就进了我的黑名单了..
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房间很大，边上就是麦当劳跟便利店，吃饭比较方便。有免费的接驳巴士来回机场。算是洛杉矶机场附近性价比较高的酒店了
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出差入住，衞生条件一般，自助早餐还行。
有机场免费接送班车，时间间隔较长
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Room was out dated, however bed was comfortable and room size was good. No free water bottle, and shower water not so user friendly.
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The hotel location is good and convenient. Close to McDonald's and Starbucks. The hotel room needs more maintenance, especially the bathroom and air conditioning.
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We stayed at this hotel because it is near to LAX.
We asked for late check out when we checked in, but the girl forgot to input in the computer so our key couldn’t be use at 12.01pm the next day. But the receptionist on that day help us to reactivated the room key and gave us late check out untill 1pm.
The airport shuttle is a plus, and the driver was very nice.
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I always stay here if I travel to LA. Staff are nice, location is good. Free shuttle bus to hotel
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洛杉矶 - 洛杉矶国际机场假日酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+1-310-6495151 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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洛杉矶 - 洛杉矶国际机场假日酒店地址：
9901 S La Cienega Blvd, 90045 洛杉矶, 加利福尼亚州, 美国
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