龙舌兰悦宜湾酒店-全包-住客评论

Guest（Traveling with friends） 2026-01-01
The room was IMMACULATE. We had it cleaned twice when we left the room and it was as spotless as it was when we arrived. The resort was beautiful! Well maintained in every area! The staff was so nice and accommodating and took care of our every need! Will def stay here again!!
Guest（Family） 2026-01-01
The bathroom and shower area air vacumm is not working properly. Sometimes is working well, sometimes not even staff came to fix it. Besides that, there is no staff oversee the line for the car going to the beach, we have been waiting for half hour, and every time when the car came, the people just hop on the car without waiting on line. That's very frustruated. I was there for vocation and not there to fight for a seat to go to beach.
酒店回复：
Dear Guest,Thank you for your visit and for your feedback.We truly regret that your experience at our facilities was not a positive one. It is disheartening for us to know that we fell short of your expectations.Please be assured that your comments will be passed along to management. We are dedicated to improving our services and ensuring our guests have a memorable stay.We hope you will give us another chance to welcome you back in the future, so we can provide you with the high-quality experience our guests typically enjoy.Kind regards,Hotel Riu TequilaOnline Reputation Manager
Guest（Family） 2026-01-01
This is our 3rd visit as a family of 4 and we absolutely love it. The food is great, the entertainment is fabulous and the Riu parties have us coming back again and again! The beds aren't the comfiest, but that's our biggest complaint! The staff are amazing and we absolutely LOVE the entertainment staff every stay. They always go above and beyond!
Guest（Family） 2026-01-01
We are a family of four with two teenagers. We stayed over Christmas and loved our stay. We travel a lot and this one will be my favorite. This is a large resort so yes walking is necessary but not horrible if you can get around. We took the ferry to the hotel 45 minutes then a taxi to the hotel. I give the hotel a 9 in everything. It’s clean, the food is great, the beach is beautiful and clean. Staff goes out of their to help and friendly. Lots of activities or you can chill at the pools and they have four to choose from. I have no complaints and would recommend. If I had to give one critique it was the entertainment. It was nice but dated. This hotel had a younger audience and the shows were more for a much older audience. The show was great if you were 60 plus. Again not a deal breaker but it lost a lot of people. The sports bar is fun, pool tables, snacks, and tvs for sports. You won’t be disappointed here! Just remember you need to walk here. Wheelchairs and family members who may have troubles walking would struggle.
酒店回复：
Dear guest,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our staff.And it would be fantastic to welcome your lovely family and you again :)Loving Regards,Hotel Riu TequilaOnline Reputation Manager
Guest（Family） 2026-01-01
The buffet was ok, not great. The Black Cow was disappointing. The service was kind but slow and steak was not good. After that experience, we just stuck to the buffet. The pool closed too early. So, we ended up going to the beach but would have preferred to go to the pool.
酒店回复：
Dear guest,Your review is very important to us, and we regret that your stay wasn't as satisfying as you wished. In order to fulfil every guest expectations regarding food, our main buffet and restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your expectations and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Certainly, we will share your opinion for further consideration.We ask for your understanding that the pools have a closing time in order to perform the daily maintenance and cleaning work required. It is never the intention of our security staff to make our guests feel uncomfortable. We regret to read you felt this way. We would really like you to give us a second chance to change your perception.Sincerely, Hotel Riu TequilaOnline Reputation Management
Guest（Family） 2026-01-01
Gustavo Yoga is amazing. We come to the resort every year and I look forward to this yoga class and dance classes. My family loves to play volleyball and relax on the beach and the resort is perfect for us.
Guest（Family） 2026-01-01
Overall incredible stay at Riu Tequila. The activity staff are amazing and work hard at ensuring you have a great time. Grounds are beautiful and the wildlife is a plus. Food was really good and our room was always cleaned and restocked. Would highly recommend.
Guest（Couple） 2026-01-01
Staff was great my only complaints was: 1. the water sports always seemed to have a reason they where not available. I tried for 3 days and could not get on. Either they full(but no one was on them as I watched all day). 2. The cigarette butts all over the beach and walk ways wasnt very appealing. One of the dirtiest beaches I have seen in mexico when it comes to cigarette butts. 3. Rest of the stsy was great with kind people and decent food.
Guest（Family） 2025-12-01
The food needs improvement. Breakfast is basically egg and bread for me at the buffet, not much choice for meat. Although i like their juices, you can tell it is real fruit and not from a box. Lunch and supper are not good either for both buffets and restaurants, but buffets are worst. The pastas and rice dishes are either under cooked or over done. Meat are over cooked. Waiters at the buffets are in charge of too many tables, you do not see them as much compare to the other resorts/hotels i had been, but they will help you and accommodate your needs of you see them. I feel like the waiters and cooks are over worked compare to other hotels/ resorts i had been. Also, if you booked a hotel at Tequila, asking for e new towels in exhange of your wet once at Yucatan and Playacar, well good luck, some staff does not allow that ( but some do), you have to use a wet towel over and over or just go back to Tequila which is not beach front. Lastly, from Tequila to Yucatan hotel you can walk since Tequila is not beach front. Riu does offer a golf cart that will bring you from Tequila to Tucatan if you feel tired, specially when you have small kids. The problem is they only provide one golf cart. With that much guests 1 golf cart is not enough. It is either you walk back or you wait for a long time. Walking is okey for adults but when you have kids that are way too tired from swimming, or older people that has knee issues riding the golf cart is always a better option.
酒店回复：
Dear guest,We appreciate you taking the time to leave us your feedback. We are deeply saddened to learn that we did not provide you with the experience you expected on this occasion. In order to fulfil every guest expectations regarding food, our main buffet and restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your expectations and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Certainly, we will share your opinion for further consideration.When booking our hotels, we always recommend guests to check the official RIU website for accurate details on hotels our properties, rooms and services. Of course, our international RIU call center is at your disposal and can assist you in choosing accommodation that will meet your needs.Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed.We would love to welcome you back to show you our progress.Sincerely, Hotel Riu TequilaOnline Reputation Management
Guest（Family） 2025-12-01
Resort and stay was fantastic.. 100% no compliants. Love the food and entertianment. Staff was the BEST! Quick walk the the beach or trolley ride. Beach was incredible! Showers are stupid that there is no privacy (glass doors). Really frustrating!

龙舌兰悦宜湾酒店-全包

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

客户评价由实住客人提供的真实点评