Dear Valued Guest,Warmest greetings from Khum Phucome Hotel, Chiang Mai.Thank you for sharing your recent experience with us. We are pleased to hear that you had a comfortable stay and found our location convenient, with nearby cafés adding to your enjoyment.We sincerely appreciate your comment regarding the pool temperature. Your feedback is very valuable, and our team will review this to ensure a more pleasant experience for future guests.We hope to have the pleasure of welcoming you back again soon.Kind regards,Khum Phucome Hotel, Chiang Mai
尊敬的宾客，非常感谢您入住清迈昆普康酒店，并分享您的正面评价！我们很高兴得知您满意我们的地理位置，尤其是靠近 One Nimman 的便利性。同时，很高兴您喜欢我们丰富的早餐。特别感谢您提到我们的两房一厅格局。我们一直致力于为家庭和朋友聚会的旅客提供像家一样舒适且私密的空间，看到这项设施能为您的旅程增色，我们感到非常荣幸。衷心期待在不久的将来，能再次为您和您的家人或朋友提供优质的服务！清迈昆普康酒店 (Khum Phucome Hotel) 敬上
Dear Valued Guest,Warmest greetings from Khum Phucome Hotel, Chiang Mai.Thank you very much for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced during the first night of your stay. The room condition, unpleasant smell, lack of hot water, and the safety concern with the bathtub are truly unacceptable and far below our service standards. We are deeply sorry to hear that your friend was injured due to the slippery bathtub, and we hope for a speedy recovery.We are grateful that you informed our front desk, allowing us to immediately arrange a new and more comfortable room for the remainder of your stay. We are pleased to know that the updated room with a balcony, proper shower area, and sufficient hot water helped improve your overall experience.Regarding the access route to the hotel, we understand that the one-way road and small connecting streets may cause some inconvenience, and we appreciate your patience and understanding.Thank you once again for your valuable comments. Your feedback will be shared with our management team to ensure that improvements are made promptly and to prevent such issues from happening again. We truly hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future.Warm regards,Khum Phucome Hotel, Chiang Mai
Dear Valued Guest,Warmest greetings from Khum Phucome Hotel, Chiang Mai.Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, the hospitality of our staff, and the spacious comfort of your room. We also appreciate your kind comments regarding our breakfast selection, and we are pleased that it added delight to your stay.Your feedback is truly valuable to us, and we are very grateful for your recommendation. It would be our pleasure to welcome you back again on your next visit to Chiang Mai.Kind regards,Khum Phucome Hotel, Chiang Mai
Dear Valued Guest,Thank you very much for taking the time to share your experience following your recent stay at Khum Phucome Hotel, Chiang Mai. We are delighted to know that you were pleased with our airport transfer service and felt safe and well taken care of upon arrival. It is also wonderful to hear that you appreciated the peaceful environment of our hotel.Your kind words mean a lot to us and have been shared with our team to encourage their continued commitment to providing excellent service.Once again, thank you for choosing Khum Phucome Hotel. We sincerely look forward to welcoming you back for another pleasant and memorable stay in the near future.With warmest regards,Khum Phucome Hotel Management Team
尊敬的宾客，非常感谢您入住清迈昆普康酒店并分享您的反馈。很高兴得知您对房间的整洁度、设施的完善以及宽敞的空间感到满意，同时也希望您享受了我们的泳池与休息区。对于您在办理入住时，因工作人员指引错误导致您深夜在不同楼栋间来回的不愉快经历，我们深表歉意。这是我们在服务流程上的失误。我们已针对此问题加强了对夜班职员的培训与沟通，确保今后能为每一位宾客提供准确且高效的引导服务。感谢您的诚挚反馈，这对我们提升服务质量至关重要。期待在不久的将来能再次为您提供更优质、更顺畅的服务。清迈昆普康酒店 （Khum Phucome Hotel） 敬上
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