科苏梅尔西方度假酒店-全包式-住客评论

Guest（Couple） 2026-01-01
It’s a beautiful property, but the a la carte restaurants are imposible to get in so you have to end up eating at the buffet, which serves the same food every day. The a la carte restaurants are small and reservations fill out fast. The buffet restaurant also gets long lines, definitely not worth the all inclusive price.
酒店回复：
Dear Guest,Thank you for your review.We regret any inconvenience caused by limited restaurant availability during your visit. Our culinary team remains committed to enhancing dining diversity and accessibility.It's rewarding to know you enjoyed our property's beautiful setting and well-maintained facilities. We hope the natural beauty of our gardens and mangroves contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Aeleen Martin, Guest Experience Manager
Guest（Couple） 2025-12-01
The resort and royal level room were amazing! The beach was private with a shark net protecting it. Plenty of lawn chairs and the service was great as well. The only complaint we had with the resort, was the food. You only get 1 reservation for every 2 days you stay at the resort. You can use this reservation at any of the 3 restaurants onsite. Outside of this though, you are stuck eating at the buffet. The food for breakfast and dinner were terrible. The refried black beans were 50% water. The rice was only plain white rice. There was never any seafood available. We would get sick everytime we ate the buffet food. If we did this resort again, we would skip the buffet and order room service or leave to eat outside the resort next time. The restaurant food was good, just the buffet that was terrible.
酒店回复：
Dear Guest,Thank you for your review.While we regret any discomfort during meals, we're committed to refining our culinary offerings.Your praise for our accommodations and coastal amenities inspires us. The serene beach environment and attentive service embody our dedication to memorable stays in Cozumel's natural beauty.Thank you again; it would be a pleasure to welcome you back. Best regards,Aeleen Martin, Guest Experience Manager
Guest（Traveling with friends） 2025-12-01
When you was at your room everything was peaceful and quiet. You could relax on the patio and see animals wonder by. If it wasn’t for the omelette bar I wouldn’t have like the breakfast as much as I did!
酒店回复：
Dear Guest,We appreciate the time you have taken to share your feedback.We are thrilled your stay was marked by relaxation and enjoyable moments in nature. Your appreciation for our breakfast options and well-kept facilities motivates us to continue delivering exceptional experiences.It was our pleasure to provide a memorable getaway, and we would be honored to welcome you back for another rejuvenating visit.We look forward to the pleasure of welcoming you back on a future stay. Best regards,Aeleen Martin, Guest Experience Manager
Guest（Family） 2025-12-01
We have been going to this resort since it’s opening We love the relaxed vibe, the cleanliness and the great staff. The meals at the Carreta (Royal Club) restaurant were excellent as is the staff there. Filet and Salmon ?? We ate at the buffet for lunch. We always arrived at opening It was adequate and a bit lower in selection than in past years. I miss the grilled fish as only fish offered was in sauce. The fresh chips didn’t come out until much later after we had left the restaurant.Chips, piqua de gallo, and guacamole with fresh grilled fish has always been my go to. There did seem to be seafood each day, but that’s a no go for me. Jovanni did a great job at the pool, and the gals were always around to bring drinks! Victor, at the adult pool makes THE BEST MARGARITAS ON THE ROCKS! We hope to return next year
酒店回复：
Dear Guest,Thanks for this review and your insight.We deeply regret that some aspects of your dining experiences did not meet your expectations. Our team strives to offer diverse culinary options, and we will certainly take your observations into consideration for future menu planning.That said, we are thrilled to hear you enjoyed the relaxed atmosphere and found our staff to be exceptional. It’s wonderful to know Jovanni and the pool team provided attentive service, while Victor’s margaritas added to your enjoyment. Your praise for La Carreta’s cuisine and service team has been shared with everyone involved.We truly appreciate your loyalty over the years and are delighted you’re already planning another visit.We hope to see you again soon.Best regards,Aeleen Martin, Guest Experience Manager
Guest（Other） 2025-12-01
Exceptional service. Diving from the resort was easy. Room was clean and well maintained. Food was good.
酒店回复：
Dear Antonio,Thank you for positively reviewing your visit.It brings us joy to hear that our service stood out during your stay and that you found your room well-maintained with its cleanliness meeting your expectations. Our team takes great pride in ensuring every aspect of your experience is seamless, from the convenience of diving activities to the variety of dining options available.We hope you also had the chance to enjoy the tranquil gardens and natural surroundings that make our resort unique. Your perfect ratings across all categories inspire us to continue delivering exceptional moments for our guests.We look forward to seeing you again on a future trip.Kind regards,Aeleen Martin, Guest Experience Manager
Guest（Traveling with friends） 2025-12-01
All of the “vacation club / timeshare” sales encounters on a daily basis wasn’t for me. I’ll find a different place to stay next time.
酒店回复：
Dear Guest,Thank you for sharing your feedback with us.We sincerely regret that certain aspects of your experience did not meet your expectations.We are delighted to know you appreciated the high standards of cleanliness, which our dedicated housekeeping team works tirelessly to maintain.Thank you again; it would be a pleasure to welcome you back. Best regards,Aeleen Martin, Guest Experience Manager
Guest（Family） 2025-12-01
Really enjoyed this property. Staff were lovely, food was great and the pools, beach and entertainment were great. Would come back and would recommend
酒店回复：
Dear Guest, Please accept our sincere thanks for this glowing review.We are thrilled our staff, dining options and amenities contributed to your positive experience. Your kind words about our facilities and services mean a great deal to us.It was our pleasure to host you, and we can't wait to create more wonderful memories during your next stay.We hope that you will visit us again in the future. Kind regards,Aeleen Martin, Guest Experience Manager
Guest（Family） 2025-12-01
Food and service were subpar. (We are not picky eaters). At the buffet restaurants ( lunch and dinner). Multiple food would dishes would run out and not be restocked for over half hour. May not get water till done with meal. The lodging was excellent and the beach area nice. Would go again because of the quietness and beach area.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback.We apologize for the service inconsistencies you encountered and have shared your feedback with relevant teams. On a positive note, we're thrilled our property's tranquil atmosphere and well-maintained facilities provided the relaxing escape you sought. The beach area you enjoyed sits within one of Mexico's top diving destinations, surrounded by vibrant marine life.Your willingness to return demonstrates the trust we value deeply. When you're ready to revisit Quintana Roo's crystal-clear waters, our team will be here to welcome you back to island hospitality.We look forward to welcoming you again.Kind regards,Aeleen Martin, Guest Experience Manager
Guest（其他） 2025-10-01
Un lugar para visitar y relajarte. El hotel es regular, las instalaciones no son tan nuevas, pero son cómodas. La comida del buffet es muy repetitiva y no tiene mucho sabor, es muy simple, sin embargo la de los restaurantes de reservación es muy rica y exclusiva. Estuvimos de viernes a miércoles y sólo un día se pudo reservar, sería un plus que abrieran el servicio a la carta más días. El servicio por parte de los colaboradores del hotel sin duda es muy bueno, son muy serviciales, atentos y disponibles. Como area de oportunidad (no sé si por ser temporada baja) son muy pocas personas para el servicio de bebidas, son muy tardadas. Pero es comprensible porque hay una sola persona para atender toda el área de playa y alberca. No se da abasto. Las habitaciones son muy amplias y limpias. El manglar es un área protegida muy bonita, sólo que si considero que haya ayudas visuales sobre el peligro/riesgo de fauna salvaje. Tuvimos un incidente que creo se pudo evitar si se hubiera avisado a tiempo, para estar alertas. El chico salva vidas actúo de manera asertiva y el personal del hotel estuvo al tanto posteriormente brindando atención a la situación. En general considero que la experiencia fue acogedora, el lugar es muy bonito, hay shows y hay relación entre costo beneficio.
酒店回复：
Estimado Huésped, Le damos las gracias por decantarse por nuestro hotel en su reciente visita a nuestra hermosa ciudad.Lamentamos sinceramente que algunos aspectos de nuestras instalaciones y servicios no hayan cumplido con sus expectativas. Nuestro equipo de bebidas refuerza continuamente su formación para optimizar los tiempos de atención, especialmente durante temporadas de alta demanda.Nos enorgullece saber que disfrutó de la gastronomía exclusiva en nuestros restaurantes temáticos y la comodidad de nuestras habitaciones. El compromiso de nuestro personal por brindar un servicio cálido y profesional refleja el espíritu de hospitalidad que caracteriza a Cozumel.Esperamos volver a recibirle en el futuro. Atentamente,Aeleen Martin, Guest Experience Manager
Guest（其他） 2025-10-01
El hotel es bonito, cómodo, ideal para descansar pero es una lástima que a pesar de que hay una ley permitan que las personas fumen en la playa, la alberca o incluso se metan al mar fumando. Hubo una persona extranjera que dos días seguidos se metió con un puro al mar, arrojando sus cenizas al agua y nadie le llamó la atención. Sabemos que el hotel no es responsable de los actos de las personas que no cuidan el ambiente, pero creo que es fundamental que desde que los huéspedes ingresan les indiquen claramente que fumar no está permitido mas que en ciertas áreas y mucho más importante que vigilen que esto se cumpla.
酒店回复：
Estimada Huésped, Ha sido un placer haberle tenido como huésped en el Occidental Cozumel y le damos las gracias por dedicar unos minutos para hacernos llegar sus sensaciones.Lamentamos sinceramente su experiencia respecto a los espacios designados. En nuestro compromiso por mantener un entorno agradable para todos, contamos con áreas específicas para fumadores y reforzamos constantemente la supervisión por parte de nuestro personal.Nos complace saber que disfrutó de la comodidad de nuestras instalaciones y el ambiente propicio para el descanso que caracteriza nuestro hotel. Nuestros jardines tropicales y manglares forman parte del esfuerzo por integrar armoniosamente la infraestructura con la naturaleza de Cozumel.Un saludo cordial y esperamos que nos conceda una segunda oportunidad de alojarle.Atentamente,Aeleen Martin, Guest Experience Manager

科苏梅尔西方度假酒店-全包式

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（Couple） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（Other） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（其他） 2025-10-01

Guest（其他） 2025-10-01

客户评价由实住客人提供的真实点评