Dear guest,Thank you for sharing your feedback. We're pleased to hear that our team provided good service and that the cleanliness met expectations. We understand that the remote location and basic facilities may not suit all preferences, but we value your observations and will continue working to improve our guest experience. We hope to have the opportunity to welcome you again in the future.Best Regards,Hotel Catalonia Park Putxet
Dear guest, Thank you very much for your kind review! We’re glad to hear you had a positive experience and that you enjoyed your stay with us.We hope to welcome you back again soon.Best Regards,Hotel Catalonia Park Putxet
Estimado cliente,Agradecemos su comentario y nos complace saber que la higiene fue de su agrado. Lamentamos profundamente la desaparición de sus pertenencias. Entendemos perfectamente su preocupación. Nuestro personal de limpieza está instruido para no tocar objetos personales, y tomamos muy en serio cualquier incidente relacionado con ello. Al tratarse de una rese?a anónima, nos resulta imposible verificar o gestionar adecuadamente lo ocurrido. Le agradeceríamos que nos contactará directamente para poder investigar lo sucedido con más detalle y ofrecerle una respuesta adecuada.Saludos cordiales, Hotel Catalonia Park Putxet
Dear Ms. Zhang, Thank you for your feedback.We are truly sorry for the discomfort you experienced during your last night with us.We would like to clarify that we addressed the situation immediately and offered you a complimentary upgrade to a superior room, a room that normally carries a €40 supplement. This was done with the intention of making your stay more comfortable.The room you initially stayed in has a terrace, and it is possible that leaving the door open may have allowed insects to enter. However, we want to emphasize that we follow strict cleaning protocols and quality checks before handing over any room to our guests. At no point were there eggs or cockroaches in the towels, as our housekeeping team ensures all linens are thoroughly inspected and sanitized.Regarding the complaint form, we regret any misunderstanding. The form you completed was our internal complaint document, which we use to record and follow up on guest concerns. We apologize if this was not clearly communicated.We understand your frustration and are genuinely sorry that your experience did not meet your expectations. Please know that we did our best to resolve the issue promptly and respectfully.Best Regards, Hotel Catalonia Park Putxet
Dear Bilal,Thank you for your positive comment about the hotel.We hope to see you soon again.Kind regards
Dear guest,Thank you for your feedbackWe appreciate you taking the time to share your experience. We apologize for the inconvenience caused. The amenities that we provide are indicated when you make a reservation as well as the service and facilities that we offer in the hotel and the room. We are very sorry to hear that it was not up to your standards. Regarding the airconditioning we have a central system and airconditioning was not activated yet since the temperatures in Barcelona were not high yet. Therefor, we always give the option for a fan. We understand how important these features are for a comfortable stay. Your comments have been noted, and we are working on improvements to ensure a better experience for our guests in the future. Thank you for bringing this to our attention and sorry for the inconveniences caused.We hope to welcome you back in the future.Best Regards,Hotel Catalonia Park Putxet
Dear guest,We are glad that you enjoyed your stay.Catalonia Park Putxet
Drogi Szymonie,Dzi?kujemy za Twoje komentarze. Przepraszamy za niedogodno?ci, które napotka?e? podczas pobytu. Przeanalizujemy Twoj? spraw?, poniewa? opinie naszych klientów na temat czysto?ci pokoi s? zazwyczaj nienaganne. Upewnimy si?, ?e takie sytuacje nie b?d? mia?y miejsca w przysz?o?ci.Cieszymy si?, ?e nasz personel by? mi?y i pomocny oraz ?e podoba?a Ci si? spokojna i dogodna lokalizacja naszego hotelu. Dzi?kujemy za zrozumienie i mamy nadziej?, ?e b?dziemy mieli okazj? go?ci? Ci? ponownie, aby zapewni? Ci lepsze do?wiadczenie.Catalonia Park Putxet
Dear guest,Thank you for your kind words about the location, cleanliness, and room service. We are glad to hear that you had a good experience overall.We apologize for the inconveniences you mentioned regarding the toilet brush, we do not provide it for sanitary reasons. We regret that this affected your stay.We appreciate your feedback and hope to welcome you again in the future.Catalonia Park Putxet
