Thank you for taking the time to share your experience with us at Citi Boutique Hotel. We sincerely apologize for the long wait you experienced during airport pick-up and check-in. Your feedback is very important, and we are already working with our team to improve response times and ensure smoother arrivals for our guests. We’re very happy to hear that our restaurant team made your stay enjoyable. It’s wonderful to know you loved the cappuccino design, enjoyed the friendly service, and that the pumpkin ginger soup became your favourite! We’ll be sure to pass your kind words to our staff — they will truly appreciate it. We’re also glad the cleanliness and comfort of your room met your expectations. Thank you for your suggestion regarding food supplies; we appreciate your honesty and will definitely look into improving our stock levels to better serve our guests. Despite the delays, we’re grateful that you still had a very good experience with us. We look forward to welcoming you back for an even smoother and more enjoyable stay. Warm regards, Citi Boutique Hotel Citi Group PNG
