安可探索酒店-住客评论

Guest（Family） 2026-01-01
Clean room, great swimming pool, kids playing arena. Good food
酒店回复：
Dear Our Guest,Thank you for your review. We are delighted to know that you enjoyed the clean room, great swimming pool, kids’ playing area and our food. We look forward to welcoming you and your family again on your next visit.Best regards,Dadi MulyadiGeneral Manager
Guest（Family） 2025-12-01
good enough
酒店回复：
Tamu kami yang terhormat,Terima kasih atas tanggapan yang telah disampaikan. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya.Salam hangat,Dadi MulyadiGeneral Manager
Guest（Family） 2025-11-01
Request a happy birthday greeting for my nephew, also req just small cake dan sing during bfast but they dont want do. Already write request while booking. They just dont do huft
酒店回复：
Dear Our Guest,Thank you for bringing this to our attention. We sincerely apologize that your birthday request for your nephew was not fulfilled during your stay. We understand how important these moments are, and we’re truly sorry for the disappointment caused. Although special requests are subject to availability and cannot always be guaranteed, we regret that we were unable to meet your expectation this time. Your feedback is very valuable to us, and we will use it to improve our coordination so we can serve you better in the future. Thank you for sharing your experience with us.Best regards,Dadi MulyadiGeneral Manager
Guest（Family） 2025-09-01
Overall good. Staff ramah, check in/out mudah, breakfast bervariasi, fasilitas complete.
酒店回复：
Tamu kami yang terhormat,Terima kasih atas ulasan positifnya. Kami senang mengetahui bahwa pelayanan staf, proses check-in/check-out, variasi sarapan, serta fasilitas yang tersedia dapat memberikan pengalaman menginap yang baik bagi Anda. Kami berharap dapat menyambut Anda kembali pada kunjungan berikutnya.Salam hangat,Dadi MulyadiGeneral Manager
Guest（与好友旅游） 2025-09-01
?????????????????????? ?????????? ??????????????????? ????????????????????????? ?? ??????????????????????? ????????????????????????? ? ??? ??????????????????? ???????? ??????????? ? Ancol ???????????????????? ?? ?????????????????????????? Ancol ?????????? ????????????????? ????????????????????????????????????????? ? ??? ?? ???????????????????
酒店回复：
Dear Mr/s. Kanjanaphorn,Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear you enjoyed the pool, the delicious cakes at our café, and the convenience of our complimentary shuttle bus around Ancol. It’s also wonderful to know our team’s friendliness and hospitality left a positive impression.We do acknowledge your feedback regarding the entrance fee to Ancol as well as the uneven roads, and we truly appreciate you pointing this out. Your kind words motivate us to keep improving, and we look forward to welcoming you back for another relaxing stay.Best regards,Dadi MulyadiGeneral Manager
Guest（Business traveler） 2025-08-01
The hotel itself is located in a special area and you have to pay the entrance ticket before you check in the hotel? Don’t really understand how it works
酒店回复：
Dear Our Beloved Guest,Thank you for your feedback. Our hotel is located within a special area that requires an entrance ticket managed by the local authority. This fee is separate from the hotel and is paid upon entering the area, before check-in.We understand it can be a bit confusing at first, and we truly appreciate your understanding. Our team is always happy to provide information in advance to make the process smoother for future visits.We hope to welcome you back soon.Warm regards,Dadi MulyadiGeneral Manager
Guest（家庭旅游） 2025-08-01
When I went to the reception to request free access for entering and exiting the Ancol area, the receptionist explained that I could not be granted such access because my reservation was not made through their official website. Solely for this reason, I was denied the complimentary access to and from Ancol. As a result, since I had booked the hotel through this application, I had to pay again for both vehicle and per-person entrance fees when I tried to explore local culinary options in North Jakarta, just to re-enter the Ancol area and return to the hotel to rest
酒店回复：
Dear Our Beloved Guest,We sincerely apologize for the inconvenience you encountered regarding the Ancol access policy. We understand how disappointing it must have been to pay additional entrance fees during your stay.Kindly allow us to clarify that complimentary access in and out of the Ancol area is currently a facility provided only for reservations made through our official website, in accordance with Ancol’s regulations. Reservations made through other platforms unfortunately do not include this benefit.Your feedback is very valuable for us, and we will ensure to communicate this information more clearly in the future so that our guests can plan their stay without unexpected charges. We truly hope to have the opportunity to welcome you again, with an even better experience.Best regards,Dadi MulyadiGeneral Manager
Guest（家庭旅游） 2025-08-01
Kamar bersih dan luas tapi kurang fasilitas kekinian seperti smart tv. Sarapan lumayan bervariasi
酒店回复：
Bapak Riki yang terhormat,Terima kasih atas ulasan yang Bapak sampaikan. Kami senang mengetahui bahwa kebersihan dan kenyamanan kamar serta variasi sarapan dapat memberikan pengalaman yang baik bagi Anda.Masukan mengenai ketersediaan fasilitas modern seperti smart TV sangat kami apresiasi dan akan menjadi pertimbangan manajemen untuk peningkatan fasilitas di masa mendatang.Kami berharap dapat kembali menyambut Bapak dengan pengalaman menginap yang lebih baik.Salam hangat,Dadi MulyadiGeneral Manager
Guest（家庭旅游） 2025-08-01
Pertama dateng masuk lobby langsung takjub liat lobby nya yang mewah banget trus liat area kolam renang luas dan kids friendly dan ada 2 playground ada yg indoor & outdoor di sekitar kolam renang. Kalo mau ke pantai agak jauh tapi bisa naik bis wara wiri ancol gratis, dan halte bis nya ada di belakang hotel. Sarapan nya enak2 dan banyak pilihan nya. Untuk kebersihan hotel lumayan bersih Minus nya dari hotel ini bangunan kamar nya yang masih tua banget. Oh iya di samping kolam eenang ada foodcourt dan harga menu nya ga terlalu mahal , jadi buat yg nginep disini gaperlu susah2 cari makanan keluar. Karna di foodcourt nya lengkap menu nya.
酒店回复：
Tamu kami yang terhormat,Terima kasih atas ulasan yang Bapak/Ibu berikan. Kami sangat senang mengetahui bahwa Anda terkesan dengan kemewahan lobby, kenyamanan area kolam renang yang luas dan ramah anak, serta fasilitas playground indoor maupun outdoor. Kami juga berterima kasih atas apresiasi Anda terhadap sarapan dan pilihan kuliner di area foodcourt yang tersedia.Masukan Anda mengenai kondisi bangunan kamar sangat kami hargai dan akan menjadi perhatian bagi manajemen dalam upaya peningkatan kualitas fasilitas di masa mendatang.Semoga kami dapat kembali menyambut Anda dengan pengalaman menginap yang lebih baik pada kunjungan berikutnya.Salam hangat,Dadi MulyadiGeneral Manager
Guest（其他） 2025-05-01
Pengen nya dapat view laut ancol tapi dapat view grill exause, washtafel nya kotor, berisik banget, dan bau kamar mandi nya. koneksi internet bagus stabil. pokok nya bayar segitu tidak sesuai ekspetasi hotel bintang 4.
酒店回复：
Bapak Andi yang terhormat,Terima kasih atas masukan Anda. Kami mohon maaf atas ketidaknyamanan yang Anda alami selama menginap, terutama terkait kebersihan dan pemandangan kamar yang tidak sesuai harapan. Hal ini akan segera kami evaluasi bersama tim terkait untuk perbaikan ke depannya.Kami senang mendengar koneksi internet dapat memenuhi kebutuhan Anda, namun tentu kami ingin seluruh aspek pengalaman menginap Anda juga memuaskan. Semoga kami mendapat kesempatan untuk memberikan pengalaman yang lebih baik di masa mendatang.Salam hangat,Dadi MulyadiGeneral Manager

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Family） 2025-12-01

Guest（Family） 2025-11-01

Guest（Family） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（Business traveler） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（其他） 2025-05-01

客户评价由实住客人提供的真实点评