My stay at the Emporium Hotel was nothing short of outstanding. From the moment we arrived, I was greeted with warm smiles and genuine hospitality that made me feel instantly welcome. The staff went above and beyond to ensure every detail was perfect — their professionalism and attentiveness truly set this hotel apart.
The rooms were beautifully designed, combining modern luxury with absolute comfort. Everything was spotless, and the little touches — from high-quality amenities to thoughtful turndown service — showed the hotel’s commitment to excellence.
Dining at the hotel was another highlight. Every meal was beautifully presented and delicious, with service that was both prompt and personable. The concierge team was incredibly helpful, offering great local recommendations and arranging everything seamlessly.
What really impressed me most was the superb service. Every interaction felt genuine — the staff clearly take pride in what they do, and it shows in every detail of the guest experience.
If you’re looking for a luxurious stay with world-class service and a truly welcoming atmosphere, I can’t recommend the Emporium Hotel highly enough. It’s an experience that exceeds expectations in every way."
We had a great stay in Emporium Hotel. The room is very spacious and well equipped. Highlight is the roof top pool with towels and complementary water provided.
The location of the hotel is literally next to the train and bus stations - this is the best part of our hotel stay. Housekeeping can be improved because there is dust on top of the coffee machine and table tops, both upon check-in and after each subsequent housekeeping every other day. Also, our request for more body wash was not fulfilled, creating some inconvenience. Such a service standard is not in line with a good class hotel.
We went to Sydney after Brisbane, and the housekeeping standard of our Sydney hotel is much better. So, we have a comparison basis.
Notwithstanding the feedback above, we are satisfied with our stay at Emporium Hotel, South Bank. Thanks.
房间够大，装修风格是现代风。优点是：枕头被子较为舒服，电视机上配有电影，直接观看，不需要投屏，适合小朋友。room service 点餐总是准时 30 分钟以内。口味还可以，不油不咸，孩子喜欢吃pizza。就是 house keeping 不是很及时，第一天较早回到酒店，还没收拾毛巾床被。第二天出门前先打电话提醒他们。整个酒店是商务风格，冬天比较冷没在顶层游泳。离南岸公园近，过个马路就是，酒店旁就是火车站，偶尔能听到火车的声音，楼下有 metro 超市、药店、麦当劳、贡茶、饺子馆、便利店，便利十足。提拉米苏好吃。
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