客户评价 由实住客人提供的真实点评

酒店回复：

Dear the valued guest,Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you enjoyed the friendliness of our staff and the convenience of our location near shopping malls and dining options.We sincerely apologize for the inconvenience caused by noise during weekends and holidays. Your feedback is highly valued and will be used to further improve our guests’ comfort.We hope to have the opportunity to welcome you again in the future.

酒店回复：

Dear Khun Reuven Kogan,Thank you so much for choosing to stay with us every time you visit Hua Hin. We truly appreciate your continued trust and loyalty.We’re delighted to hear that you enjoy our convenient location near Market Village, BluPort, restaurants, massage shops, and the beach. It’s also wonderful to know that our spacious rooms, comfortable beds, strong hot shower, and the large balcony with sunbeds overlooking the pool have made your stays enjoyable.We’re very pleased that you found our breakfast fresh, tasty, and with a good variety. Your kind feedback means a lot to our team.We look forward to welcoming you back again on your next visit to Hua Hin. Thank you once again for your lovely review! ??

酒店回复：

非常感谢您的精彩分享！??很高兴得知您喜欢我们的地理位置、泳池及宽敞的房间，也能在这里放松心情。您的满意是我们最大的动力，期待不久的将来再次欢迎您回来享受轻松的假期！????

酒店回复：

Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had an enjoyable 2-night stay and that our team’s attentive service made you feel relaxed and well cared for throughout your visit.We’re also glad that you appreciated our convenient location near Market Village, the nearby shopping mall, 24-hour dining options, and massage shops. Your kind words about our customer service mean a lot to us and will be shared with the team.We look forward to welcoming you back on your next visit for another memorable stay!

酒店回复：

非常感谢您的反馈！很高兴您满意我们酒店的地理位置、周边设施以及早餐。对于衞生间上方的蜘蛛网问题，我们深表歉意，感谢您的理解和包容。我们会进一步加强清洁工作，确保每位客人的舒适体验。期待未来有机会再次为您服务！

酒店回复：

Dear Khun Seiji,Thank you very much for your continued support and kind words. We’re delighted to know you always feel warmly welcomed by our staff and enjoy our convenient location near Market Village and local amenities. We truly appreciate your loyalty and look forward to welcoming you back again soon.

酒店回复：

Dear Khun Nanda,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not fully meet your expectations.We regret that you found the hotel’s open-corridor layout and the service of our team less than satisfactory. Your comments are important to us, and we will share them with our management and staff to help us improve both our facilities and our service.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.

酒店回复：

Dear The Valued Guest,Thank you for your feedback. We’re truly sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to clarify a few points.To accommodate your group, we assigned connecting rooms — one with twin beds and one with a king bed — to keep everyone close together, even though this was not specified in the booking.Regarding the TOZO earphones left in the room safe, we sincerely apologize for the delay in locating them. When our team entered the room, the safe was already open and appeared empty. As it is a large (laptop-sized) safe, the earphones were not immediately visible, having slipped into a back corner. Once found, we proactively reached out to inform you. Since there was limited time before your departure, we arranged same-day delivery via private car to Bangkok. The 2,000 THB fee reflected the actual transportation cost — with no added fees.On the issue of extra charges, please note that our room rates clearly state that the rate includes two guests per room. Any additional person is considered an “extra person” and subject to a standard additional charge, which includes setup and amenities.We also understand there may have been a miscommunication when our housekeeping staff asked to prepare the beds. The housekeeper intended to inform you that the setup would take approximately 10 minutes. However, due to limited English proficiency, the message may have come across more abruptly than intended — for that, we sincerely apologize.We regret any inconvenience caused, and we truly hope to have the opportunity to welcome you again in the future.

酒店回复：

非常感谢您的好评！我们很高兴得知您喜欢我们的早餐和便利的地理位置，步行即可到达购物中心和海边。也很开心您对整体的住宿体验感到满意。期待不久的将来能再次欢迎您的到来！

酒店回复：

非常感谢您再次选择入住我们酒店，并给予我们地理位置和员工服务的肯定。对于此次入住中出现的小昆虫问题以及淋浴水压偏低、花洒漏水等情况，我们深感抱歉。我们已经将您的反馈转达给相关部门，会尽快进行检查和维修，也会加强对房间的清洁与维护。感谢您的宝贵意见，帮助我们不断提升服务品质。期待不久的将来能再次为您提供更加舒适的住宿体验。