访?客：This was our first visit to Crow Wood and the Woodland Spa, and if we could score our experience as a 12 out of 10, that's what we would do! I'm not someone who is easily impressed, but our 24 hours here were simply outstanding. From making the booking to checking out and paying our bill, every touchpoint was oozing with world-class customer service. The spa was an absolute joy and a revelation. The facilities are incredible; beautifully designed, spotless, and with such an array of options. All the staff were ultra-professional as well as being friendly and accommodating. We had lunch in the Terrace, where, again, the staff were friendly, professional, and attentive, and where the tapas we had were beautifully presented, well proportioned, and very tasty. It was here where we also had the pleasure of having a chat with MD and owner Andy, as he took some time to unintrusively check in with customers over lunch. This was a particularly nice touch and, for me, showed his leadership and hunger to check that his vision is meeting all the requirements for customers. We finished our experience with an evening meal in Wilfreds restaurant, which was equally as delightful as every other experience during our stay. To be honest, we could write a much longer piece to fully express our pleasure and admiration for what we experienced, but we have to stop somewhere! Thank you, Crow Wood. Impeccable, world class, andvan absolute joy from start to finish. The only question we had as we left was when is our next visit going to be!
2024-10-01
访?客：The spa itself is stunning, clean and relaxing. Although when your paying so much ypu would expect not to be surrounded by "tiktokers" the whole time. Unfortunately there was barely 5 minutes where we wasn't avoiding peoples cameras, someone was constantly taking picture and videos when we was simply trying to relax without an audience. Staff was walking around, but no one addressed this issue. At times it was just me and my husband swimming and relaxing when people would just stand there videoing us in the pool, or taking our pictures (without them even being in the picture). I would have really enjoyed this place if it wasn't for this. This has made me not want to revisit as it is not pleasant spending the whole time avoiding cameras, especially when spending so much to go in the first place.
2024-10-01
访?客：Our 3rd visit to Crow Wood Hotel & Spa on an overnight hotel & spa package. The whole experience is absolutely amazing. Friendly & helpful staff, golf buggy transport to and from the spa to hotel. Excellent spa- the new renovations are stunning- truly the best spa we have ever visited. Fresh towel service, ultra clean, amazing spa treatments from very experienced- knowledgeable staff. The food in the spa from tapas to pizza is gorgeous and the cocktails ?? add to just a great experience of relaxation, self care & a bit of indulgence with friends/family enjoying time out from the daily hustle and bustle of life. The hotel accommodation is immaculate- very comfortable- well furnished and has everything you will require for a luxurious stay.The bar area & restaurants offer a friendly atmosphere and the hotel is set in wonderful grounds. It’s our treat of the year to ourselves. And we will be definitely back again next year!
2024-10-01
访?客：Due to a wedding, we were limited on which rooms were available. As this break was to celebrate our wedding anniversary, we booked a suite. Not cheap, but fantastic as a treat. The suite was superb, the staff fantastic from reception to breakfast to chambermaids. The hotel was luxurious. The food superb and the pool facilities excellent. We did not have time for a spa day, but others we spoke to said how great it was. We also ate at Bertrams, again staff first class and good great, to celebrate our anniversary. Definitely recommend this hotel.
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