Guest：The concierge, Depasquale was super helpful and knowledgeable. It was a convenient hotel to stay with kids and clean. Will definitely recommend!
2024-08-01
Guest：A very mixed experience. One extremely helpful young man was on reception several nights during my stay, he was excellent and really went so far to help me. Other staff were polite but mostly indicated that they didn’t speak any English. There was a problem with the supplier of linens to the hotel on the day I arrived and I had no pillowcases. My pillows were wrapped in sheets. Surprisingly and very disappointedly they stayed like that for three nights despite my bringing it to the hotel’s attention and being told that the pillow cases had arrived the day after I checked in. I had also placed my towels on the floor of the shower one day, only to find that these same soaking wet towels were left hanging for me to reuse. Like seriously who does that? On leaving this morning I noticed that the paper cups to be placed in the room for the next guest were sitting face down in a dustpan. Who trained these people about hygiene. This one thing should cause the hotel to shut down. The only reason I did not give the hotel a zero rating is because of that one extremely helpful young man on night duty.
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