格里沃拉艺术酒店

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客户评价

Guest：Parking and EV load options are not very close to the hotel and need explanation/directions. Breakfast is wonderful. Smashing location. If you don’t like modern art, do not bother.

2023-07-01

Guest：The hotel is overall very appealing, the staff very nice. We had a weather-related problem on arrival ("Matterhorn Alpine Crossing") and might have had to rebook by phone for a few days. The hotel was prepared to give us a credit towards rebooking despite our "non-cancelable rate" - very friendly !!!! But then everything worked out as originally booked ... For a short stay, the room (three-bedroom suite) was absolutely sufficient for us four people. The room was clean, all amenities provided as expected. Yet, for a longer stay, the very (!!!) small bathroom with toilet and shower certainly would have been a challenge for us.

2023-08-01

Guest：Hotel with a great location (walk to lifts) and potential, but it is sorely let down by a few managerial issues. PROS: location and cleanliness. Nearby free parking. Staff are friendly. CONS: If there was an expectancy on my side that this is an Italian 2-3 star, not a 4 star, I would not point out negatives. However, I am familiar with hotel standards in Italy and this one is not operating as a 4 star Italian, more like 2-3 star, so be aware. On arrival, despite providing a list of rooms with guests for our friends, and having provided it online, they were checked into the incorrect rooms upon arrival. The paid promise of room with mountain view, was also not fulfilled completely. The rooms are decent, but we were provided with no basics you would expect of a standard 4 star, like water etc even if it was to purchase. There is a fridge but it’s left empty. Ours was functioning / cold, but had no working light. We were given 4 small shampoo bottles but no shower gel/conditioner/etc as standard practice, just one very small hand soap. Customer services basics and communication could be better. When I booked the hotel, the description stated there is a spa&relaxation area - but upon arrival, this was being repaired for the entire duration of our stay without notifying us beforehand or altering the online descriptions, which would have affected my choice in booking. We had other choices of hotels and this was important to us for socialising and relaxing after skiing. When I approached the front staff about it on day 1&2 out of 3, and explained that it’s unacceptable, they didn’t offer any alternatives and reluctantly said they would speak to the manager, who was only arriving much later and refused to call him. I finally asked for a voucher or access to a nearby hotel’s and one member of staff finally arranged something; but it was again very dubious, sub standard and unprepared so we decided not to use it. Breakfast was average, but they had only one very slow coffee machine, which resulted in constant, long cues every single day. It also had problems from time to time and staff had to reset it a few times. I suggest to the hotel management that they sort out these basic issues to live up to their stars, or face getting less ideal reviews.

2023-11-01

Guest：Very good location near ski lifts. Bed and pillows are excellent and the breakfast is enough to get the day well started. The staff was very helpful and polite. Also cleaning was in excellent level. Rooms and hallways are beginning to be a bit old. Heating is okay, but air circulation in rooms is poor and moisture level gets high when staying in the room. Smell in carpets and structures is covered with perfumes, which is not a good solution for asthmatic guests. Ski room was a plus. Would rate this hotel solid three stars.

2024-01-01