Four Seasons Resort Rancho Encantado Santa Fe

新闻资讯

客户评价

Guest：My husband and I stayed here last week and thought it was wonderful. The entire property is very quiet and relaxing. The staff were outstanding—every team member made a point to ask if we needed anything and were consistently helpful. Our casita was comfortable and private, and we thoroughly enjoyed spending time on the patio. We took advantage of the complimentary shuttle to the downtown area each day. In addition to recommending restaurants and making dinner reservations, the shuttle dropped us off and provided a return trip, which was incredibly convenient. We also enjoyed the short, easy trail located behind the property. Upon arrival, there was a small snafu with our reservation. The manager personally greeted us with a sincere apology, explained the situation, and made things right. A big thank you to Andres for his professionalism and kindness. The only downside was our experience at the Terra restaurant—we didn’t care for the dinner. However, our waitress was excellent.

2025-08-01

Guest：Tucked in highlands overlooking the desert, this hotel as all the amenities and excellent service you would expect. Highlights: we did the bike tour of the valles caldera. worth every penny. beautiful lush scenery you’d think you were in montana not new mexico. guide takes you there e-bikes are the bomb, scenery instagram worthy. don’t hesitate to ask them to light the fire in your casita. special experience to fall asleep by the fire. pool is a pleasant 83 degrees. do the sunrise hike off the back of the resort. beautiful. short 15 min drive to santa fe.

2025-09-01

Guest：Booked here at the last minute as trip to national parks on hold due to government shutdown. We have stayed at Four Seasons resorts throughout the world.. most recently at Gresham Palace in Budapest, Four Seasons Jackson Hole and the Four Seasons in Rabat. All of these were excellent. Rancho Encantado doesn’t come close. It isn’t in the same league and frankly does not live up to the Four Seasons standards . Service is poorly lacking. Unprofessional throughout. We booked as a family 2 casitas. Upon arrival asked that they be close to one another. Was told that the property was “completely committed “ and the rooms were close together. Actually- the rooms were not close together and when booking it appeared that every room category was available. We asked if there was any possibility of an upgrade.. no no no was the response. There was absolutely no recognition whatsoever that we had stayed at numerous Four Seasons properties on many many occasions over the years. As we were staying two nights we asked the front desk clerk if we could be moved the following night. He said he needed to check with the manager- who was nowhere to be found. We asked specifically to speak to the manager. He never got back to us, however the front desk clerk called us hours later- they begrudgingly agreed to move us closer together. Separately- at check in- around 4pm- asked for the concierge who was nowhere to be found and had left for the day. Huh??!!! No one at the front desk had any idea which parks were open or not. What is this? Amateur hour? Have never been so disappointed by a Four Seasons property.

2025-10-01

Guest：Went to Terra for my first time at Four Seasons in Santa Fe and it was great! Our waiter Kevin was so kind and attentive. The food was delicious, and the resort is gorgeous!

2025-11-01